Ratings based on 454 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Sep 2024
by A verified traveler from Tallahassee
Posted 3 Aug 2024
Absolutely pleasurable and definitely comfortable! The parking was extremely convenient, the pool & gym were great, but the room was the BEST!
Comment from Hotel Management
20 Aug 2024 by Saskia, Guest Service Team, Hotel Management
Dear Edwin,Thank you very much for your positive feedback and the words of praise for our hotel. We are pleased to hear that you felt comfortable with us and were particularly satisfied with the parking, the pool, and the fitness center. We are proud that you liked your room so much.We hope to welcome you back soon.Best regards,Saskia, Guest Service Team
by A verified traveler
Posted 18 Jun 2024
I didnt really use the facilities much as i was always out for the full day but what i did use was brilliant
Comment from Hotel Management
19 Jun 2024 by Saskia, Guest Service Team, Hotel Management
Dear Daniel,Thank you very much for your positive feedback.We are pleased to hear that you were satisfied with the facilities you used. Our hotel team works hard to provide our guests with a pleasant stay. Should you have more time in the future, we warmly invite you to explore the other amenities of our hotel.Best regards and hopefully see you soon,Saskia, Guest Service Team
by A verified traveler
Posted 7 Jun 2024 on Hotels
Comment from Hotel Management
19 Jun 2024 by Saskia, Guest Service Team, Hotel Management
Lieber Michael,vielen Dank für Ihre Bewertung. Ich hoffe, dass Sie einen angenehmen Aufenthalt hatten und bedauere, dass nicht alle Serviceleistungen Ihren Erwartungen entsprochen haben. Da uns die Zufriedenheit unserer Gäste sehr wichtig ist, würden wir uns sehr freuen, wenn Sie uns genauer mitteilen würden, was Ihnen nicht zugesagt hat. Vielen Dank im Voraus und hoffentlich bis bald. Beste Grüße Saskia, Guest Service Team
by A verified traveler
Posted 1 Jun 2024 on Hotels
Comment from Hotel Management
25 Jun 2024 by Saskia, Guest Service Team, Hotel Management
Sehr geehrter Gast,vielen Dank für Ihren Besuch in unserem Haus und für die tolle Bewertung. Es freut uns sehr, dass Sie sich bei uns wohl gefühlt haben und hoffen, Sie schon bald wieder im Mercure Hotel Wiesbaden City begrüßen zu dürfen. Herzliche GrüßeSaskia, Guest Service Team
by A verified traveler from Fayetteville
Posted 1 May 2024
Clean facility with really nice and modern decor. Mercure close to several shops, restaurants and trains.
Comment from Hotel Management
19 Jun 2024 by Saskia, Guest Service Team, Hotel Management
Dear Mia,Thank you very much for your visit to our hotel and for the great review. We are very pleased that you felt comfortable with us and hope to welcome you again soon at the Mercure Hotel Wiesbaden City. Best regardsSaskia, Guest Service Team
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
19 Apr 2024 by Saskia, Guest Service Team, Hotel Management
Dear Matt,Thank you for your review. I hope you had a pleasant stay and regret that not all services met your expectations. The satisfaction of our guests is very important to us, we would be very pleased if you could let us know in more detail what you did not like. Thank you in advance and we hope to see you soon. Best regards Saskia, Guest Service Team
by A verified traveler
need to improve the cleaning
Posted 30 Mar 2024 on HotelsThey clean the room every two days.
The heating was very high without possibility to control the temperature.
The location is excellent.
Comment from Hotel Management
15 Apr 2024 by Saskia, Guest Service Team, Hotel Management
Dear Jacob,Thank you very much for your rating.We hope you had a pleasant stay and regret that some of the services were not to your liking.The rooms are cleaned every 2 days due to our environmental program. The air conditioning can be regulated independently in each room. Our reception team is available 24 hours a day to answer any questions you may have.We hope to welcome you again.Best regardsSaskia, Guest Service Team
by A verified traveler
Posted 28 Mar 2024 on Hotels
Food was excellent, rooms were a bit tired
Comment from Hotel Management
15 Apr 2024 by Saskia, Guest Service Team, Hotel Management
Dear Robert,Thank you for your positive review.We are pleased that you remembered our food so positively and regret that the room was not to your complete satisfaction.We are aware of the current condition of some rooms and bathrooms. Following the successful renovation of our first floor in 2018, with a total investment of around 7.5 million, we planned to renovate the rooms in 2020. Unfortunately, the renovation has been postponed due to the pandemic. We are currently in talks with contractors to start the room renovation next year. We look forward to your next stay.Best regaradsSaskia, Guest Service Team
by A verified traveler
Posted 26 Dec 2023
Comment from Hotel Management
26 Jan 2024 by Saskia, Guest Service Team, Hotel Management
Dear Rosario,We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Saskia, Guest Service Team
