Ratings based on 398 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jan 2025
Everything was good.
Comment from Hotel Management
15 Jan 2025 by Cluster Guest Relation Manager , Hotel Management
Dear Marina, Thank you for your stay and your feedback. We appreciate it very much and are looking forward to your next stay.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager
by A verified traveler
Posted 31 Dec 2024
Excellent staff abd location
Comment from Hotel Management
15 Jan 2025 by Cluster Guest Relation Manager , Hotel Management
Dear Robert, Thank you for your excellent feedback! We’re so glad to hear that you enjoyed both our staff and the location. Your satisfaction is our top priority, and we’re thrilled that we could meet your expectations.We look forward to welcome you back again and remain with best regards - Melanie Brandenburger / Cluster Guest Relation Manager
by A verified traveler
Posted 25 Dec 2024
The property was spotless clean. The staff was very friendly and the hotel was very festive for Christmas. We loved it!
Comment from Hotel Management
15 Jan 2025 by Cluster Guest Relation Manager , Hotel Management
Dear Aryanne, Thank you for your wonderful review! We're so happy to hear that you enjoyed the cleanliness of the property, the friendliness of our staff, and the festive atmosphere during Christmas. It’s always a pleasure to make our guests feel at home during the holiday season.We hope to welcome you back for another memorable stay and wish you all the best.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager
by A verified traveler from Oak Ridge
Posted 16 Dec 2024
The hotel was phenomenal. Great location to everything. Short walk from hbf. 20 minutes from all downtown activities.
Comment from Hotel Management
18 Dec 2024 by Cluster Guest Relation Manager , Hotel Management
Dear David,Thank you for your wonderful feedback! We're thrilled to hear that you had a phenomenal stay and appreciated our great location, with easy access to the train station and downtown activities.We hope to welcome you back soon for another great experience! Thank you again for sharing your thoughts!Best regards - Melanie Brandenburger / Cluster Guest Relation Manager
by A verified traveler
Posted 15 Dec 2024
Close to train station and very nice and clean
Comment from Hotel Management
18 Dec 2024 by Cluster Guest Relation Manager , Hotel Management
Dear Marianne, Thank you for your feedback! We're glad to hear that you found our location convenient and enjoyed the cleanliness of the hotel. We hope to welcome you back soon for another great stay!Best regards - Melanie Brandenburger / Cluster Guest Relation Manager
by A verified traveler
Posted 11 Dec 2024
We had a great 2 night stay at the Leonardo Royal Hotel in Nur
Comment from Hotel Management
18 Dec 2024 by Cluster Guest Relation Manager , Hotel Management
Dear Sara, Thank you for your positive feedback! We're delighted to hear that you had a great 2-night stay at our Leonardo Royal Hotel in Nuremberg. We hope to welcome you back in the future for another wonderful experience!Best regards - Melanie Brandenburger / Cluster Guest Relation Manager
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
18 Dec 2024 by Cluster Guest Relation Manager , Hotel Management
Der Ernesto, Thank you very much for being our guest and your feedback.We are pleased that you enjoyed it and are looking forward to welcome you back again.Best regards - Melanie Brandenburger / Cluster Guest Relation Manager
by A verified traveler from round rock
Posted 4 Dec 2024
Just crappy
Comment from Hotel Management
18 Dec 2024 by Cluster Guest Relation Manager , Hotel Management
Dear Karen, I'm really sorry to hear that your experience didn't meet expectations. If you're open to sharing more details, I'd be happy to assist in addressing any issues or concerns you had during your stay. Your feedback is important to us!Regards - Melanie Brandenburger / Cluster Guest Relation Manager
by A verified traveler from Santa Monica
Posted 2 Dec 2024
Good business hotel
Comment from Hotel Management
18 Dec 2024 by Cluster Guest Relation Manager , Hotel Management
Dear Frank, Thank you for your feedback! We're glad to hear that you found the hotel suitable for business stays. We hope to welcome you back for your next trip and provide you with another great experience!Best regards - Melanie Brandenburger / Cluster Guest Relation Manager
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
13 Nov 2024 by Cluster Guest Relation Manager , Hotel Management
Hallo Robert, danke für Ihre tolle Rückmeldung.Wir hoffen, Sie erneut begrüßen zu dürfen.Viele Grüße - Melanie Brandenburger / Cluster Guest Relation Manager
