Ratings based on 399 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Fredericksburg
Posted 14 Oct 2024
We loved the convenience to the Bahnof and the close proximity to some of the amazing historical sites. Great Bar and Restaurant too!
Comment from Hotel Management
30 Oct 2024 by Alexandrina Grecu Guest Relations Supervisor , Hotel Management
Hi Lynda,It is wonderful to hear that you found our location convenient and close to renowned historical sites. The AMANO Grand Central & Hotel ROMY by AMANO prides itself on its central location, providing our guests with easy access to explore and enjoy the best of what the city has to offer. Moreover, we're pleased that our bar and restaurant met your expectations. We strive to offer a unique dining experience by serving exquisite food and beverages in a pleasant environment.It was a pleasure having you stay with us and we look forward to welcoming you back in the near future. Best regards,
by A verified traveler
Posted 13 Aug 2024
Our flights were delayed by 13 hours. When we knew our reservation would be in trouble, we contacted the property. Our room was ready even though we arrived after midnight. The staff was superb and was waiting for us! The room was clean and had cool extras like a smart elevator that read our key card and took us to the proper floor. There was a high tech coffee machine with real glass cups. The bathroom was outfitted with everything you could want. No detail was missed. My only regret is that we had such a short time there. The hotel is right across the street from the Hauptbahnhof. I finally have a favorite hotel in Berlin!
Comment from Hotel Management
22 Aug 2024 by A. Pelouard Director of Rooms, Hotel Management
Hi Debra,Your review has truly made our day! We are thrilled to hear that your experience at our hotel lived up to your expectations, despite the unfortunate delay on your journey. It is heartening to know that our hardworking staff was able to assist you promptly and ensure your room was ready, irrespective of the late hour. Our team is dedicated to providing exceptional customer service, and it's always rewarding to hear when we've succeeded.We're pleased that you found our room facilities, including the smart elevator and high-tech coffee machine, to your liking. We strive to incorporate modern technology into our services for the convenience and enjoyment of our guests. Thank you for your kind words about our attention to detail, especially in the bathroom amenities. It's these little things we believe contribute to a memorable stay.We're sorry to hear you couldn't stay with us longer, but are delighted that we are now your favorite hotel in Berlin. Our location near Hauptbahnhof is indeed convenient for our guests, and we're glad you found it to be so.Once again, thank you for sharing your experience. We look forward to welcoming you back for a longer stay in the future.Best regards,AMANO Grand Central & Hotel ROMY by AMANO
by A verified traveler
Posted 7 Aug 2024
It’s safe , clean and convenient
Comment from Hotel Management
22 Aug 2024 by A. Pelouard Director of Rooms, Hotel Management
Hi thanh,We are delighted to learn that your stay at our hotel was to your satisfaction. We are pleased that you found our facilities to be clean, safe, and conveniently located. As a hotel, we aim to provide a comfortable and pleasant experience for all of our guests, and your feedback confirms that we are succeeding in this goal.Our prime location is indeed one of the features that we are proud of. We understand how important convenience is for our guests, and we are glad that this aspect of our service met your needs.We take pride in maintaining a high standard of cleanliness and safety in our premises, as we know how crucial these factors are in ensuring a comfortable stay. We are always committed to providing a clean, safe, and welcoming environment, and we are pleased that you appreciated this during your stay.We look forward to having the opportunity to serve you again in the future. If there is anything more we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Best regards,AMANO Grand Central & Hotel ROMY by AMANO
by A verified traveler
Posted 19 Jul 2024 on Hotels
Comment from Hotel Management
24 Jul 2024 by A. Pelouard Director of Rooms, Hotel Management
Hi Ingrid,It is indeed heartening to read your succinct yet positive comment.At Hotel ROMY by AMANO, we strive to create an environment that exudes comfort and offers a memorable stay for our esteemed guests. We are pleased to note that we were able to provide you with such an enjoyable experience.It is always our endeavor to go above and beyond to ensure our guests have a pleasant stay with us. Your feedback serves as a wonderful testament to our efforts and motivates us to continue maintaining our high standards.We are looking forward to having the pleasure of welcoming you back in the near future, and we hope that your next visit will be as pleasant as the previous one.Best regards,AMANO Grand Central & Hotel ROMY by AMANO
by A verified traveler
Posted 17 Jul 2024
Excellent everything
Comment from Hotel Management
23 Jul 2024 by A. Pelouard Director of Rooms, Hotel Management
Hi norman,I am thrilled to read your succinct yet powerful review. The phraseExcellent everything truly encapsulates the level of service we aim to provide at Hotel ROMY by AMANO.As a premier hotel, our main objective is to create an exceptional environment that leaves a lasting impression on our guests. Your feedback is a testament to our continuous efforts in this regard and for that, we are truly grateful.We look forward to welcoming you back in the future, to provide you with another memorable stay marked by excellence in all aspects.Best regards,AMANO Grand Central & Hotel ROMY by AMANO
by A verified traveler
Posted 15 Jul 2024
Convenient across from train station. Manager was excellent. Other staff was ok. Rooms are modern yet comfortable. Overall a good stay.
Comment from Hotel Management
22 Jul 2024 by A. Pelouard Director of Rooms, Hotel Management
Hi Anayte,It is heartening to receive your kind words about your stay at our hotel. We are delighted to know that you appreciated our convenient location, just across from the train station, which we hope made your travels easier.It's wonderful to hear that the manager was able to provide you with excellent service. Our management team strives to ensure each guest feels welcomed and valued. We are also glad that you found our staff to be satisfactory, and we will continue to work on enhancing our guest experience.Your commentary about the modern yet comfortable rooms is equally appreciated. We take pride in our tastefully designed rooms that offer a blend of contemporary aesthetics and home-like comfort.We're pleased to know that, overall, you had a good stay with us. We hope to have the opportunity to welcome you back in the future for an even more enjoyable experience.Best regards,AMANO Grand Central & Hotel ROMY by AMANO
by A verified traveler
Posted 15 Jul 2024
Comment from Hotel Management
22 Aug 2024 by A. Pelouard Director of Rooms, Hotel Management
Hi Carrie,It's delightful to hear that you had a positive experience at our establishment.At Hotel ROMY by AMANO, we strive to provide a memorable experience for all our guests, and it's heartening to know that we were able to achieve that during your stay. We will continually aspire to uphold our service standards and aim to exceed your expectations in the future as well. It would be a pleasure to welcome you back the next time your travels bring you to our city.Best regards,AMANO Grand Central & Hotel ROMY by AMANO
by A verified traveler
Good
Posted 13 Jul 2024 on HotelsGood hotel because it’s near to the train station. But the room are very small and there is no iron and ironing board in the room
Comment from Hotel Management
24 Jul 2024 by A. Pelouard Director of Rooms, Hotel Management
Hi Ahmed,Your feedback is truly essential to us and we are grateful for it. Though your review is concise, it provides us with important insight.At Hotel ROMY by AMANO, we aim to provide our guests with a unique and memorable experience. If there are any specific aspects of your stay that you would like to elaborate on, we would be more than happy to hear more about it. You can rest assured that your feedback will be taken as an opportunity to enhance our guest experience.Again, thank you for choosing our hotel for your stay and for taking the time to review your experience. We are looking forward to the opportunity to welcome you back in the future.Best regards,AMANO Grand Central & Hotel ROMY by AMANO
by A verified traveler
Posted 9 Jul 2024 on Hotels
by A verified traveler
Posted 7 Jul 2024
Excellent location, breakfast, but the night we booked was not cheap.
Comment from Hotel Management
22 Jul 2024 by A. Pelouard Director of Rooms AMANO Grand Central, Hotel Management
Hi Arek,I am elated to hear that you found our location to be excellent and enjoyed the breakfast that we provide. Our prime location and high-quality breakfast offerings are indeed among the features we take pride in, as they aim to provide the utmost convenience and satisfaction to our valuable guests.However, it is clear that you had reservations about the pricing for your stay. We understand that everyone values their hard-earned money, and we strive to make sure every guest feels they are receiving the best value we can provide. Our pricing is determined by a wide array of factors, including the time of booking, room availability, and the variety of amenities and services we have to offer.While we may not be the cheapest option in the area, we do our best to ensure that our rates are competitive and align with the level of service, comfort, and convenience we aim to provide. Please note that we have various room categories and packages available to cater to different budgets and needs. We truly hope that the overall experience you had with us was positive and memorable, and that despite the cost, you were able to fully enjoy your stay. Should you find yourself planning another trip in the future, we will be more than happy to assist you in finding a suitable accommodation package that aligns with your budget without compromising the quality of your stay.Best regards,
