Ratings based on 863 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Location
Comment from Hotel Management
21 Nov 2024 by Team Kaiserhof, Hotel Management
Dear Guest,Thank you so much for your nice feedback. It would be a pleasure to welcome you soon again. Kind Regards,Team Kaiserhof
by A verified traveler
Posted 1 Nov 2024
Great location, nice staff, minibar content included, next to main train station, has a nice restaurant and cafe, no triple pane windows so it can be loud
Comment from Hotel Management
8 Nov 2024 by Ihr Kaiserhof Team, Hotel Management
Lieber Gast, vielen Dank, dass Sie sich die Zeit genommen haben, unser Haus zu bewerten. Ihre Meinung ist uns wichtig. Wir freuen uns, Ihr positives Feedback mit unserem Team teilen zu dürfen. Mit freundlich Gruß Ihr Kaiserhof Team
by A verified traveler
Posted 28 Aug 2024
This is no longer a 4 star hotel. It badly needs to be renovated. The furniture was very old. The sofa in my room was a very old sofa bed and the metal poked out…The carpet stained. The walls had yellowed and had marks on them, and needed painting. The shower door doesn’t close on the bathtub and water went everywhere. Even the towels they have are old with holes in them. I also had to ask for extra towels to mop up the water after showing…It is in an excellent location right by the Hauptbahnhof, and all the restaurants. It is not a four star hotel.
Comment from Hotel Management
30 Aug 2024 by Team Kaiserhof, Hotel Management
Dear Russell, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Your Sincerely,Team Kaiserhof
by A verified traveler
Posted 24 Aug 2024 on Hotels
Comment from Hotel Management
30 Aug 2024 by Ihr Kaiserhof Team, Hotel Management
Lieber Gast,Vielen Dank, dass Sie sich für einen Aufenthalt bei uns entschieden haben. Wir danken Ihnen für Ihr Feedback.Mit freundlichen GrüßenIhr Kaiserhof Team
by A verified traveler
Posted 18 Aug 2024 on Hotels
Comment from Hotel Management
23 Aug 2024 by Ihr Kaiserhof Team, Hotel Management
Lieber Gast,Vielen Dank, dass Sie sich für einen Aufenthalt bei uns entschieden haben. Wir danken Ihnen für Ihr Feedback.Mit freundlichen GrüßenIhr Kaiserhof Team
by A verified traveler
Good Hotel.
Posted 7 Aug 2024 on HotelsHotel is good,cleaned, vary comfortable.
We have excellent breakfast.
It's good priced. Attending Anastasia was excellent,and very helpful.
Comment from Hotel Management
10 Aug 2024 by Kaiserhof Team, Hotel Management
Dear Guest, thank you very much for your good review of your stay at Kaiserhof. We are very pleased to read that you enjoyed the stay and service very much. We hope to see you again soon. Yours sincerely from Kaiserhof Hotel
by A verified traveler
Posted 7 Aug 2024 on Hotels
Comment from Hotel Management
16 Aug 2024 by Team Kaiserhof, Hotel Management
Lieber Gast, WOW *-* Vielen Dank für die unglaublich tolle Bewertung. Wir freuen uns auf Ihren nächsten Besuch. Viele Grüße aus Hannover Ihr Kaiserhof Team
by A verified traveler
Posted 6 Jul 2024
Comment from Hotel Management
16 Aug 2024 by Team Kaiserhof, Hotel Management
Lieber Gast, WOW *-* Vielen Dank für die unglaublich tolle Bewertung. Wir freuen uns auf Ihren nächsten Besuch. Viele Grüße aus Hannover Ihr Kaiserhof Team
by A verified traveler
Posted 30 Jun 2024 on Hotels
Comment from Hotel Management
2 Jul 2024 by Ihr Kaiserhof Team, Hotel Management
Lieber Gast,Vielen Dank,dass Sie sich für einen Aufenthalt bei uns entschieden haben. Wir danken Ihnen für Ihr Feedback.Mit freundlichen GrüßenIhr Kaiserhof Team
by A verified traveler
Posted 22 Jun 2024
Had a great Monday to Friday, based here for the Euros, great train hub (trains are not always on time) the city is nice and very walkable, 20 minute walk to the park and football stadium taking in the views. Would definitely return, also minibar was free
Comment from Hotel Management
24 Jun 2024 by Kaiserhof Team , Hotel Management
Dear Guest,Thank you very much for your good review of your stay at Kaiserhof. We are very pleased to read that you enjoyed the stay. We hope to see you again soon. Yours sincerely,Kaiserhof Team
