Ratings based on 400 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
30 Dec 2024 by General Manager Zorah Williams, Hotel Management
Thank you for sharing your feedback. It's unfortunate that your experience didn't meet your expectations. We are confident in the quality of our service and believe our hotel truly offers a 5 out of 5 experiences. To ensure clarity, we encourage guests to check our website for detailed information before making a reservation, as every hotel has unique offerings. As an extended-stay hotel, we focus on simplicity and comfort for longer stays. We hope to welcome you again and provide an experience that fully reflects our high standards.
by A verified traveler
Posted 26 Dec 2024
Comment from Hotel Management
28 Dec 2024 by Customer Service, Hotel Management
Fernanda, thank you for staying with us at WoodSpring Suites Missoula. We're thrilled you had a positive experience and hope to welcome you back soon!
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
2 Dec 2024 by Customer Service, Hotel Management
Sydney, thank you for staying with us at WoodSpring Suites Missoula. It’s wonderful to know you had a great experience. We hope to welcome you back soon!
by A verified traveler
Posted 18 Nov 2024
After a long day w/a moving truck, I showed up for my reserve now, pay later room.... Desk help, plus a man (manager?) looking over her shoulder handed me paperwork and the man told me there would be an extra $50 charge for one night with my dog. I just wanted to sleep... and did not want to pay $190. I did not sign any of the paperwork, or provide an additional credit card as asked- I told them this was too expensive for me and I would have to find another room at another motel, which I did. Guess what? My debit card was charged for the night!!! The place looked ok, but it was not busy or close to being filled to capacity- Very unhappy with this.
Comment from Hotel Management
30 Dec 2024 by General Manager Zorah Williams, Hotel Management
Dear Chris,Thank you for sharing your feedback. It's unfortunate there was a misunderstanding regarding our pet policy. The additional pet fee is clearly stated on our website and in the booking details to ensure transparency for all our guests.Per our policy, the reservation was subject to our terms and conditions, including the charges applied. We always encourage guests to review all reservation details in advance to avoid surprises upon arrival.Thank you for your understanding.
by A verified traveler
Posted 12 Nov 2024
I tried to cancel my reservation We finally got a Person on the phone and they ask for my phone number to cancel the reservation. They never call me and now there's a $138 charge on my debit card and I'm told if I get the money back. It's gonna take 7 business days Expedia. If you ever want my help again, I'm a rich and famous musician very soon. I used to hang out with Jerry Garcia and I gotta tell you this whole thing sucks. So you gotta call these people.So I did just through you and you tell him that I got charged off my car.Because now I have to go stop a payment.Where's you going to cost me again?My phone numbers 4062392071 and I would like a call
Comment from Hotel Management
13 Nov 2024 by Customer Service, Hotel Management
Thank you for sharing your feedback, Mr. Paul. We sincerely apologize for any confusion surrounding the cancellation process. As per our policy, the account holder must initiate the cancellation to avoid any discrepancies. We had explained this to the woman who called on your behalf, and unfortunately, we did not receive a cancellation request directly from you.However, we want to assure you that as a courtesy, we refunded the no-show charge prior to your review being posted, and we informed you of the 24-hour cancellation policy for future reference. We understand your concern about the time it may take for the refund to appear in your account, and we genuinely regret any inconvenience this has caused. We strive to ensure our guests have the best experience, and thank you for your understanding.
by A verified traveler from Kalispell
Posted 10 Nov 2024
Very clean rooms and the staff was great!
Comment from Hotel Management
10 Nov 2024 by General Manager Zorah Williams , Hotel Management
Dear Richard,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay and appreciated our clean rooms and friendly staff. Your kind words mean a lot to us. We hope to welcome you back soon for another great experience!Safe travels
by A verified traveler from Missoula
Posted 10 Nov 2024
Great place enjoyed my stay even extended 7 more days. Definitely go back again.
Comment from Hotel Management
10 Nov 2024 by Zorah Williams , Hotel Management
Jody , We as well completely enjoyed having you here thank you for your kind words and looking forward to hosting you again!
by A verified traveler from LEWISTOWN
Posted 10 Oct 2024
Right by train tracks and hard to find.
Comment from Hotel Management
10 Oct 2024 by Customer Service, Hotel Management
Julie, thank you for sharing your feedback. The team will consider your comments about the location as we strive to improve the guest experience. We look forward to having another chance to offer you a better stay next time.
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Customer Service, Hotel Management
Grant, thank you for staying with us at WoodSpring Suites Missoula. We’re glad you had a pleasant stay and hope to welcome you back soon.
by A verified traveler
Comfy beds
Posted 4 Oct 2024 on HotelsCheck-in took a little longer than I was used to. And it took 2 staff to get me checked in. I get to the 3rd floor and there is a weird smell in the hallway and some line running across the floor right in front of my room. I stepped over it to get into the room. I pulled the pull out bed out and there were no sheets or blankets and under the pull out bed was alot of trash. So, I ask a housekeeper and was told to get it from the front desk. I slept comfortably but
Comment from Hotel Management
6 Oct 2024 by Customer Service, Hotel Management
Rippy, thank you for sharing your experience. It sounds like some aspects of your stay did not meet expectations, particularly with the check-in process and hallway area. The housekeeping situation clearly required attention, and it’s great to hear that your sleep was comfortable. Your input is valuable and will guide continual improvements.
