Ratings based on 967 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Dec 2024
The survey says it all.
Comment from Hotel Management
15 Dec 2024 by Bryant, Hotel Management
Thank you for the feedback, we look forward to seeing you again.
by A verified traveler
Posted 14 Dec 2024
The kids and I loved the strawberry waffles on Saturday morning.
Comment from Hotel Management
15 Dec 2024 by Bryant, Hotel Management
Thank you for the feedback, we look forward to seeing you again.
by A verified traveler
Posted 12 Dec 2024
Everything.
Comment from Hotel Management
12 Dec 2024 by Front Desk, Hotel Management
Thank you very much for taking the time to give us a review!
by A verified traveler
Posted 6 Dec 2024
Michael was phenomenal at checking me in, even after arriving very late in the evening. Will definitely recommend.
Comment from Hotel Management
7 Dec 2024 by Front Desk Staff, Hotel Management
Thank you for your review! We look forward to your future stays!
by A verified traveler
Posted 1 Dec 2024
slept like a baby
Comment from Hotel Management
1 Dec 2024 by Hotel Management, Hotel Management
Thank you for taking the time to rate our hotel. We're happy that you were pleased with your stay! Your feedback is highly appreciated. Have a wonderful day!
by A verified traveler
Posted 30 Nov 2024
Good overall but noisy a/c in the room—shutting it off helps but a little.
Comment from Hotel Management
30 Nov 2024 by Front Desk Staff, Hotel Management
Thank you for taking the time to rate our hotel. We're happy that you were pleased with your stay! Your feedback is highly appreciated. Have a wonderful day!
by A verified traveler
Posted 30 Nov 2024
I didn't stay because I booked with youl. I thought I was booking with Hilton and booked your non cancel room some-how. Cost to me was 1500.00 dollars. Booked my sons room through Hilton. Refund in less than 5 minutes.
I'm the stupid one. Your website comes up first and looks identical to Hilton. I booked through you. I use this hotel often. It's good. Will never use and my firms travel will never use Expedia.
Comment from Hotel Management
1 Dec 2024 by Hotel Management, Hotel Management
Thank you for taking the time to share your recent experience with us on the post stay review. We're sorry to see that you encountered an issue at the time of booking your reservation through an online travel site. We value your feedback and hope to get another chance to welcome you again whenever your travels bring you back to the Mission Viejo area.
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
30 Nov 2024 by Hotel Management, Hotel Management
Thank you for your review! We look forward to welcoming you back for future stays with us!
by A verified traveler
Posted 29 Nov 2024
The damage to elevator degraded the entire facility. Our room was perfect
Comment from Hotel Management
29 Nov 2024 by Front Desk Staff, Hotel Management
Thank you for your review! we look forward to your future stays!
by A verified traveler
Posted 28 Nov 2024
Comment from Hotel Management
28 Nov 2024 by Trish, Hotel Management
Thank you for your review Zee! We look forward to seeing you again.
