Ratings based on 7 Verified Reviews
4.2 Room cleanliness
4.5 Service & staff
4.0 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
Terrible check in experience, we made a mistake with the booking & the staff made us feel like criminals. The property was not very clean and overpriced for what it was. No elevators so had to take the stairs up to the 4th floor with air cons sticking out into the hallway which was 1000 degrees. The view of the ocean was lovely, but that was about the only good thing with this property. The fruit served at breakfast was rotten too.
Comment from Hotel Management
13 Nov 2024 by Team Beach & Bliss, Hotel Management
Dear Kirstin,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the challenges you faced during your check-in experience. We understand that booking discrepancies can occur, and we strive to address such situations with empathy and professionalism. It is never our intention to make our guests feel uncomfortable, and we appreciate your understanding of the complexities involved when reservations are made for an incorrect number of guests.We also regret to hear that the cleanliness of your accommodation did not meet your expectations. Our team is committed to maintaining high standards, and we take your comments seriously. We are currently reviewing our cleaning procedures to ensure that all areas, including the common spaces, are consistently kept to the highest standard. We appreciate your observation regarding the outdoor air conditioning units, and we will look into ways to improve the comfort of our hallways for our guests.Lastly, we are disappointed to learn that the breakfast offerings did not meet your expectations, particularly the quality of the fruit served. We value your feedback and will address this with our kitchen staff to ensure that we provide only the freshest options for our guests. While we are pleased that you enjoyed the lovely ocean view, we are committed to enhancing the overall experience for all our visitors. Thank you for your valuable insights, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards, Team Beach & Bliss
by A verified traveler
Posted 24 Jul 2024
One of the best hotels that we stayed at in Sri Lanka. Right up against the beach front with beautiful views, modern and spacious rooms, and great facilities.
The food served at the restaurant was reasonably proced and delicious, and the hotel is very close to Mirissa Beach and Turtle Point.
Most importantly, the staff were incredibly friendly and accomodating, making our stay a very positive experience.
We will definitely be back when travelling Sri Lanka next, and would highly recommend to anyone else going through Mirissa.
Comment from Hotel Management
4 Nov 2024 by Team Beach & Bliss, Hotel Management
Dear Daniel,Thank you for taking the time to share your wonderful experience with us. We are delighted to hear that you found our hotel to be one of the best during your travels. Our prime beachfront location indeed offers breathtaking views, and we are pleased that you enjoyed the modern and spacious accommodations we provide. It is our mission to ensure that our guests have a comfortable and memorable stay, and your kind words affirm that we are on the right path.We are also thrilled to know that you appreciated the culinary offerings at our restaurant. Our team takes great pride in crafting a menu that is both delicious and reasonably priced, and it is gratifying to hear that it met your expectations. Additionally, being in close proximity to local attractions such as Mirissa Beach and Turtle Point enhances the overall experience for our guests, and we are glad you were able to explore these beautiful sites.Most importantly, your recognition of our staff's friendliness and accommodating nature warms our hearts. We believe that exceptional service is key to a positive experience, and we are grateful for your acknowledgment of our team's efforts. We look forward to welcoming you back on your next visit, and we sincerely appreciate your recommendation to others. Warm regards, Team Beach & Bliss
by A verified traveler
Okay Overall
Posted 19 Jul 2024 on HotelsFirst and foremost, the staff here are incredible and give a truly caring service. You will probably be fine based on the majority of reviews here and I really wanted to love it, but having to move rooms due to cockroaches and food poisoning on the last day, I’m afraid 3 stars is all I can give. I didn’t find the rooms particularly clean or comfortable either.
Location is great in terms of the beach but everything else is either a 30 minute walk or tuk tuk ride away.
Comment from Hotel Management
4 Nov 2024 by Team Beach & Bliss, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely appreciate your kind words about our staff and the caring service they provide. It is our utmost priority to ensure that every guest feels welcomed and valued during their time at Beach & Bliss.We are truly sorry to hear about the issues you encountered during your stay, particularly concerning the presence of cockroaches and your experience with food poisoning. Please accept our sincerest apologies for any discomfort this may have caused you. We take matters of cleanliness and guest safety very seriously, and we will address these concerns with our housekeeping and maintenance teams to ensure that such incidents do not occur in the future.While we are pleased that you enjoyed our prime location near the beach, we regret that our accommodations did not meet your expectations for cleanliness and comfort. Your feedback is invaluable to us as we strive to improve our services and facilities. We hope you might consider giving us another opportunity to provide you with a more enjoyable experience in the future.Warm regards, Team Beach & Bliss
by A verified traveler
Posted 23 Jan 2024
Comment from Hotel Management
4 Nov 2024 by Team Beach & Bliss, Hotel Management
Dear Krishnamurthy, Thank you for taking the time to share your positive experience with us. We are delighted to receive your 5/5 rating and appreciate your kind acknowledgment of our hotel. Your satisfaction is our utmost priority, and we look forward to welcoming you back in the future. Warm regards, Team Beach & Bliss
by A verified traveler
Nice hotel directly at the ocean, great food
Posted 13 May 2023 on HotelsWe had a great stay here and treated our Sri Lankan family. The chef and kitchen and service was phenomenal and the rooms were great. Lot of room. Ensure to enter the number of people you plan to have with you while booking, otherwise you might get surprising surcharges. I checked online and could have gotten the same rate I paid if I entered the right amount of people. The hotel manager was not very pleasant, I guess he saw the Dollar signs in his eyes when he saw a foreigner coming in.
I would probably stay here again, but there are many other places in the south we are going to check out first.
Comment from Hotel Management
4 Nov 2024 by Team Beach & Bliss, Hotel Management
Dear Karsten,Thank you for taking the time to share your experience with us. We are thrilled to hear that you and your Sri Lankan family enjoyed your stay at Beach & Bliss. It is wonderful to know that our chef and kitchen staff, as well as the service provided, met your expectations. We pride ourselves on creating a welcoming and accommodating environment for all our guests, and it is gratifying to hear that you found the rooms spacious and comfortable.We appreciate your feedback regarding the booking process and the importance of accurately entering the number of guests. This information helps us ensure that all accommodations are tailored to your needs without any unexpected charges. We are always striving to improve our guests' booking experiences, and your insights will certainly assist us in this endeavor.We are sorry to hear that your interaction with the hotel manager did not meet your expectations. We value all feedback, as it helps us better understand our guests' perspectives and improve our services. We hope that despite this, you would consider returning to Beach & Bliss in the future. Your satisfaction is our priority, and we would love the opportunity to provide you with an even better experience next time.Thank you once again for your kind words and for rating us 10/10. We look forward to welcoming you back soon!
by A verified traveler
Posted 12 Mar 2023
Beach n Bliss in Mirissa, Sri Lanka is an incredible property with exceptional hospitality. The staff is kind, helpful, and sweet, making the stay unforgettable.
The General Manager, Mr Rusiru, personally took care of all our requirements and made us feel at home. Only regret is that we didn't get to see his music performance live!
Mr Kenath, handles the bar, but he is everywhere, taking care of all that needs to be taken care of. We haven't met a person like him in a long time. He felt like a caring elder brother.
Chef Priyantha's preparations are delicious.He is always happy to customize dishes. Ruwan and Mahesh in the restaurant are extremely courteous and helpful.
The property offers a hassle-free pickup from the airport, and the rooms are spacious, comfortable, clean, and well-equipped, with balconies and bathtubs. The property is within walking distance from Mirissa beach and has its own private beach area. The common pool is big and well-maintained, and the restaurant and bar are amazing. The team helped with renting bikes and cars and came to our rescue when we ran into trouble with the local traffic police. The property is clean, and quiet, and offers several areas to sit and relax or work. On my partner's birthday, they organized an amazing cake and wine. The team found us another amazing property for the next leg of our stay and negotiated the price for us, costing us the same. Overall, staying at Beach n Bliss should be on everyone's to-do list while in Mirissa.
Comment from Hotel Management
4 Nov 2024 by Team Beach & Bliss, Hotel Management
Dear Kanishq,Thank you for taking the time to share your wonderful experience at Beach n Bliss in Mirissa. We are delighted to hear that our team provided you with exceptional hospitality and made your stay memorable. Your kind words about our staff, especially Mr. Rusiru, Mr. Kenath, Chef Priyantha, Ruwan, and Mahesh, are greatly appreciated. It is our utmost priority to ensure that our guests feel welcomed and cared for, and we are thrilled to know that you felt at home during your visit.We are also pleased to hear that you enjoyed the amenities our property has to offer, from the spacious and well-equipped rooms to the beautiful private beach area and the inviting common pool. Our team strives to create an environment that allows our guests to relax and unwind, and it is gratifying to know that you found several areas to sit, relax, or work. We are glad that we could assist you with your transportation needs and ensure that your partner's birthday celebration was special with a delightful cake and wine.Thank you once again for your generous 5/5 rating. We truly appreciate your recommendation and look forward to welcoming you back to Beach n Bliss in the future. Should you ever find yourself in Mirissa again, we would be honored to provide you with another unforgettable experience.Warm regards, Team Beach n Bliss
by A verified traveler
Posted 1 Mar 2024 on Hotels
Comment from Hotel Management
4 Nov 2024 by Team Beach & Bliss, Hotel Management
Dear Guest, We sincerely appreciate your generous rating of 10/10 for our hotel. Your positive feedback serves as a testament to our commitment to providing exceptional service and a memorable experience for all our guests. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future. Warm regards, Team Beach & Bliss
