Ratings based on 101 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jul 2024
I have traveled for 40 years and I have to say this was the worst room I have ever stayed in. It smelled like strong mold the minute you walked in, the bed was folded in half and left for a very long time because the was a very deep in-dent across the whole mattress. You could not sleep in it. The shower head was attached to the wall with a nail and a zip tie on the side of the shower, unbelievable! I can't make this stuff up. The manager came to the room because the TV didn't work, he couldn't fix it, we showed him the mattress and he just said "hummm I guess we need a new mattress" They never offered to discount the room, reimburse the room, nothing. If I could give them a -0 I would. Look somewhere else!!
Comment from Hotel Management
20 Jul 2024 by César, Hotel Management
Thank's for your feedback. We can work on that.
by A verified traveler
Posted 20 Apr 2024
We stayed at the property for 1 night primarily because we heard good reviews of their zip lines over waterfalls and thought it would be more convenient. Ziplines were definitely the highlight and our family really enjoyed it. The route up was quite the adventure as it was steep and very very rocky. The tour not only included ziplining but a dip in one of the pools at the base of a water fall (no towels) and a rappel down a waterfall. At the time we went was dry season so the waterfalls were not in full force but still nice.
The actual hotel location is quite remote therefore if you are looking to eat your only options is to stay eat there. The rooms and facilities (I.e., pool) are quite dated and could definitely use some maintenance compared to other locations that we stayed throughout Costa Rica (I.e., lamps didn’t work or were falling apart, bunk beds were squeaky/rocky and right next to the air conditioner so didn’t feel safe having my kids sleep up there). Pictures that they use to advertise the property don’t align with current reality. The one property manager who worked during the day/night and guides who did the zipline were helpdip but found it strange that as we were one of the only families staying onsite that the owner who was around didn’t actually come to greet or smile at us. Also one night we needed to call out to a 1800 number (insurance company) because our son had an infection, but the hotel was not able to support that.
Comment from Hotel Management
22 May 2024 by Manager Daniel Chaves, Hotel Management
Thank's
by A verified traveler
Posted 12 Feb 2024 on Hotels
Comment from Hotel Management
13 Feb 2024 by César, Hotel Management
Gracias. Para servirles.
by A verified traveler
Posted 27 Jan 2024
Needs renovation
Comment from Hotel Management
16 Feb 2024 by César, Hotel Management
Thank's for the feedback.
by A verified traveler
Posted 25 Dec 2023 on Hotels
Comment from Hotel Management
26 Dec 2023 by César, Hotel Management
Muchas gracias.
by A verified traveler
Posted 21 Oct 2023 on Hotels
It is up a steep hill to get to the hotel. The view from lobby/restaurant is beautiful! The room is yes dated and a little small but it was fine. The internet was spotty which was the only downfall when it rained a lot. Food was good
Comment from Hotel Management
14 Nov 2023 by César, Hotel Management
Thank's
by A verified traveler
Posted 6 Jul 2023 on Orbitz
Was very peaceful. Daniel was very attentive and kind.
by A verified traveler
Posted 2 May 2023 on Hotels
Comment from Hotel Management
15 May 2023 by Manager Daniel Chaves, Hotel Management
Thank you so much for your review, we hope to have yo back soon, we wish you a safe trip to home.Gracias por su valiosa opinión, esperamos tenerle pronto de vuelta, le deseamos buen viaje a casa...
by A verified traveler
Posted 18 Mar 2023 on Hotels
Comment from Hotel Management
19 Mar 2023 by Daniel, Hotel Management
Hello, good afternoon. We really appreciate the comments that guests leave us as it can help us to improve our service. we would like you to let us know what is wrong with the rooms or what you saw that you did not like so we can improve what is wrong. we have a rating of 2 out of 10 but do not tell us what is wrong. it is worth noting that in the hotel we have different types of rooms some cheap that are very basic and others a little more expensive with more menage. of course some will have better bathrooms than others some with bigger beds than others. Some have a much better view than others, hence the variation in prices, but no matter how basic the room is, we make sure it is as clean and tidy as possible. We hope we can always serve you in the best way. Thank you for your attention.
by A verified traveler
Posted 25 Feb 2023
Reasonable value for what was paid.
Comment from Hotel Management
25 Feb 2023 by AlejandroVS, Hotel Management
Thank you very much, we hope to have you back soon
