Ratings based on 7 Verified Reviews
3.1 Room cleanliness
4.0 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Jul 2024 on Hotels
Comment from Hotel Management
30 Jul 2024 by Author, Hotel Management
Thanks for staying with us - we are so thrilled to hear you enjoyed your stay!
Our on-site team does their best to make your stay a memorable one. We look forward to your return!
by A verified traveler
Posted 24 Jun 2024 on Hotels
We had an excellent stay with no issues the property was very clean and quiet and close to the beautiful beach
Comment from Hotel Management
25 Jun 2024 by Raju, Hotel Management
We are so glad to hear that you enjoyed your stay here with us and that you took advantage of what the property has to offer! The on-site team works hard to make your stay a great one! We look forward to your return!
by A verified traveler
Posted 24 Sep 2023 on Hotels
Comment from Hotel Management
25 Sep 2023 by VacayHome Connect , Hotel Management
Thank you for the 8 stars! We are so happy to hear you enjoyed your stay. We look forward to your return!
by A verified traveler
Posted 2 Sep 2023 on CheapTickets
It was a good place to stay but we couldn’t make dinner there due to many roaches out wondering around. We couldn’t have snacks out.. the dryer handle was broken so we couldn’t dry our clothes we had to hang dry them out side.. other then that love the place just wish it was roach free so we could have enjoyed our stay with dinner without having to worry about roaches all I’ve rathe counter too and floor and walls and etc.
Comment from Hotel Management
6 Sep 2023 by Michael C., Hotel Management
Thank you for this feedback. We do apologize that this vacation fell short of expectations. We can assure you this is not Southern's standard. We have informed our property management team of the pest control issues and they are currently being addressed. While this does not make your experience better, we do hope that you allow us the opportunity to host you once more at any of our units along the Emerald Coast in order to show you a true Southern 5 star stay. Again, we apologize greatly for the effect it had on your vacation, but do hope to see you with us again soon.Kindest Regards, Your Southern Team
by A verified traveler
Posted 15 May 2023 on Hotels
Comment from Hotel Management
20 Jun 2023 by Michael C., Hotel Management
Thank you so much for reviewing your stay with us.We sincerely appreciate your candid feedback, and apologize for any inconveniences.Your score has been shared with our onsite team for review.We hope to host you again sometime, for another chance to give you the 5 star experience that you deserve.
by A verified traveler
Posted 25 Mar 2023
Loved the beach access! And beach view from the condo
Comment from Hotel Management
29 Mar 2023 by Michael C., Hotel Management
Thank you so much for reviewing your stay with us!We sincerely appreciate your candid feedback, and hope we're able to host you again sometime soon!
by A verified traveler
Posted 6 Jan 2023
This property was full of mold and would not recommend it to anyone until the issues in the unit have been resolved. While the property manager company is responsive, they don’t really do anything further to assist with the cleanliness of the unit. It’s unfortunate because the view this unit has is beautiful but it’s terrible that it’s not kept up.
Comment from Hotel Management
16 Feb 2023 by Michael C., Hotel Management
Thank you for your feedback. We would like to thank you for taking time out of your day to provide us with feedback about your stay. We strive to make every Guest experience with us as pleasant as possible. We understand that your stay fell short of expectations due to the property not being held up to our standards. It seems that you had some maintenance issues upon arrival, and they were not addressed as timely as they should have been. It looks like we have issued credit back to the account on file. We pride ourselves in providing the highest quality of Guest Service. We sincerely apologize that this affected your stay so negatively. Due to your most recent feedback, we have provided our operations team with your concerns and plan to have a team go through this property to get things back up to our standards. We hope you provide us with the opportunity to host you again in the future.
