Ratings based on 5 Verified Reviews
3.0 Room cleanliness
3.3 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
Great place will definitely stay again.
Comment from Hotel Management
31 May 2024 by Carrie, Team Hosteeva, Hotel Management
Thank you so much for your kind words, Maria! We're thrilled to hear you enjoyed your stay and look forward to welcoming you back in the future. If you have any specific preferences or requests for your next visit, please let us know!
by A verified traveler
Posted 18 Mar 2023 on Hotels
Easy to check in and out. There were some minor issues that host was able to resolve and family had lots of relaxation and fun while staying inside the resort.
Comment from Hotel Management
18 Mar 2023 by Daniella, Team Hosteeva, Hotel Management
Thank you for staying with us! We are happy to read you had a positive stay despite the mentioned shortcomings, for which we apologize. Fortunately, we could fix everything and it didn't affect your experience. Feel free to give us a call next time you're in town. We'd love to host you again!
by A verified traveler
Posted 29 Aug 2022
The property was very spacious and ideal for my family. The only negatives were bugs in the kitchen, In one of the bedrooms the television couldn't be on and functional, they came and hooked it up, but you couldn't change the channel or turn the volume up or down. The thermostat was locked at 69 degrees, and it was very cool. At times we wanted it a little warmer, but couldn't change it. The registers in the ceiling have not been cleaned in years. Love the space, would use it again if these things were corrected. WE ended up throwing away all of our food that was in the pantry due to bugs.
Comment from Hotel Management
30 Aug 2022 by Vivien, Hotel Management
Dear Danielle, thanks very much for your balanced and fair review of our place. We’re glad you’ve enjoyed the overall unit. It’s something we work hard on and we’re pleased our efforts resonated with you. At the same time, we're truly sorry to hear about the inconveniences you've had during your stay. With regard to your concern, this is the first incident with bugs that we have ever heard of at this property as we take proactive steps to ensure there are not any pests. We hire a professional pest control service to inspect rooms every month and would be informed if there were any. However, we have arranged additional inspection and treatment after your check out. You may rest assured that we have already addressed all the issues that you brought up. We appreciate your time and efforts to fill us in and will look forward to seeing you again in the future.
by A verified traveler
Posted 26 May 2022 on Hotels
Stale. Mildew odor. Dirt built up on banister, rails and carpet on stair case. No blanket in master bedroom.
by A verified traveler
Unclean and overpriced
Posted 19 Jun 2021 on HotelsI don’t think anyone cleaned the condo before we got there. There were bathing suit stickers from previous renter stuck to doors and walls. There was dirty towels and socks in one of the bathroom drawers. There were crabs coming into the condo. There were termites. The condo was a nice size but not clean. And I was not given access all amenities the resort had to offer.
Comment from Hotel Management
21 Aug 2021 by Carrie, Hotel Management
Dear Miranda, thank you for staying with us and taking the time to share your review of our place. We are sorry to hear that you haven't quite enjoyed your stay due to the factors indicated throughout your review. Please, accept our sincere apologies for any inconvenience you've had during your stay. We are truly heartbroken to learn about your disappointment from your review only, while during your stay we have never received any complaint from you, otherwise, we'd have addressed them right away and ensured the rest of your enjoyable stay. Nevertheless, you may rest assured that after you departed, we did a full thorough treatment of the entire unit to ensure this issue was eradicated. Also, it must be noted that all our properties are scheduled to be treated by pest control on a monthly basis. We would love to make things right if you give us another chance.
