Ratings based on 991 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
The staff was nice and helpful, but the heating system was not working in a lot of the rooms including ours!
They brought up a space heater in order be semi comfortable.
Restaurant was also closed for remodeling.
Comment from Hotel Management
24 Nov 2024 by General Manager, Hotel Management
Dear Dennis,Thank you for your feedback. We're happy to hear that you enjoyed our wonderful staff during your stay. However, we apologize for the inconvenience that the heating caused, and we're glad our staff was able to help quickly. We also apologize for the inconvenience the restaurant remodel might have caused, and we appreciate our guests' patience as we work towards enhancing our hotel. We appreciate you bringing this to our attention, and we hope to welcome you back for a more seamless stay.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Carissa FOM, Hotel Management
I am so sorry to hear this. I will address this with all the departments. I would hope for you to give us another chance once our Remodel is complete.
by A verified traveler
Posted 16 Nov 2024
It is our place to stay while in North Dakota! I like the location close to the airport and the staff is always friendly! Currently under a remodel and restaurant is closed.
Comment from Hotel Management
17 Nov 2024 by General Manager, Hotel Management
Dear Todd,Thank you for making us your go-to place to stay in North Dakota! We’re delighted to hear you appreciate our convenient location near the airport and the friendliness of our team. We’re excited about the ongoing updates and look forward to welcoming you back once the remodel is complete for an even better experience!
by A verified traveler
Posted 15 Nov 2024
Terrible - old/dated and under renovation - noise as a result, woken up at 7am by contractors. Took 2.5 hours to get checked in (after multiple room changes due to beds wrong, a/c issues, cleanliness), due to heat not working in one area, being given 2 doubles instead of the reserved double kings - no a/c, doors don’t work - no shuttle upon arrival as requested and confirmed with on site staff when we checked in 2 weeks ago. Booked here to save some money and be close to the airport but is not worth the hassle and issues - onsite staff explained new management is the cause, corners being cut, onsite maintenance not being kept up, contractors with no experience and no one checking quality of work. Door knobs from door to door don’t work or require “special” instructions depending on the room. Would not come back nor recommend this place to anyone. STAY AWAY! (Another couple advised they were moved rooms due to mold, springs protruding from the bed and non working electrical)
Comment from Hotel Management
17 Nov 2024 by General Manager, Hotel Management
Dear Ian,Thank you for your detailed feedback. We're disappointed to hear about the numerous issues during your stay. The experiences you described regarding our accommodations and amenities fall short of the standard we aim to provide. Your comments will be used to address these concerns and ensure your next experience showcases our dedication to your comfort and satisfaction. I will be giving you a call.
by A verified traveler
Posted 4 Nov 2024
This property has been under renovation for the last 9 months. Basically the restaurant, bar, and pool areas. They don't know how long it will last either. The rooms smelled funky, Shower curtains were moldy, and they don't have any TV service (never had it 9 months ago when we stayed either). We did stay in the KING SUITE rooms everytime too. So much for an upgrade. Never going back.. This was the 3rd time within 2 years and same thing everytime.
Comment from Hotel Management
4 Nov 2024 by Carissa FOM, Hotel Management
Dear Brady,I am sorry to hear that. I realize it is very frustrating to be having issues within your stay. I would hope you could give another try in the future. We are looking forward to all the new changes and look to our place.
by A verified traveler
Posted 30 Oct 2024
The room was dirty, toilet seat broken underneath an it looked as if someone got sick o the TV in the room.
Comment from Hotel Management
30 Oct 2024 by Carissa FOM, Hotel Management
I am sorry to hear about your experience with us. I will let the property manager know about these issues. I hope you will give us another try in the future. Have a great rest of your week.
by A verified traveler
Posted 18 Oct 2024
Room was extremely dirty, smelled like an ashtray and as soon as I got to the hotel I had to ask the front desk for toilet paper. The shower was filthy, there was an orange ring from the last guests soap bar.
Comment from Hotel Management
18 Oct 2024 by Kate, Hotel Management
I’m truly sorry to hear about your experience and the issues you encountered during your stay. We will address your concerns with our housekeeping team to ensure that this does not happen again. We hope you’ll give us another chance in the future to provide you with the quality experience we strive for.
by A verified traveler
Posted 15 Oct 2024
It was old and outdated.
Comment from Hotel Management
15 Oct 2024 by Kate, Hotel Management
Thank you for your feedback! We appreciate your comments and want to let you know that we are currently in the process of renovating our facility to enhance the overall experience for our guests. Your input is invaluable as we make these improvements. We hope to welcome you back soon to see the changes!
by A verified traveler
Posted 6 Oct 2024
Really old with renovations going on, but our room was decent and also a decent price.
Comment from Hotel Management
7 Oct 2024 by Kate, Hotel Management
We look forward to welcoming you back and providing an even more enjoyable experience in the future.
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Kate, Hotel Management
We would appreciate the opportunity to make things right. If you could provide us with more details about the issues you encountered, it would help us address them directly and improve our services for future guests. Please feel free to contact us directly.
