Ratings based on 965 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Sep 2024
Comment from Hotel Management
28 Sep 2024 by Vivek, Hotel Management
Thank you so much for your perfect rating! We’re thrilled to hear that you had an excellent stay with us. Your kind words motivate our team to continue delivering top-notch service. We look forward to welcoming you back soon!
by A verified traveler from Lumsden
Posted 27 Sep 2024
Comment from Hotel Management
28 Sep 2024 by Vivek, Hotel Management
Thank you for sharing your feedback with us. We appreciate your honesty and are sorry to hear that your experience did not fully meet your expectations. Your comments are invaluable to us as we strive to improve our services. If you have any specific suggestions or concerns, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back and provide a better experience in the future.
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
26 Sep 2024 by Vivek, Hotel Management
Thank you so much for your perfect rating! We’re thrilled to hear that you had an excellent stay with us. Your positive feedback about our services and facilities means a lot to our team. We look forward to welcoming you back for another great experience soon!Safe travels and see you next time!
by A verified traveler
Posted 22 Sep 2024
The pool and hot tub are closed
Comment from Hotel Management
23 Sep 2024 by Vivek, Hotel Management
Thank you for sharing your feedback. We appreciate your honest review and are sorry to hear that the closure of the pool and hot tub affected your stay.We understand how important these amenities are to our guests, and we’re working hard to get them back in service as soon as possible. We hope you’ll give us another chance to provide you with a better experience in the future.
by A verified traveler
Posted 21 Sep 2024
Nice place to stay. Sorry the pool & hot tub were "down."
Comment from Hotel Management
23 Sep 2024 by Vivek, Hotel Management
Thank you for your kind review! We’re thrilled to hear that you enjoyed your stay and found our place nice. We apologize for the inconvenience caused by the pool and hot tub being unavailable during your visit.We are working diligently to ensure they are up and running for your next stay. We hope to welcome you back soon for an even better experience!
by A verified traveler
Posted 21 Sep 2024
Clean and quiet.
Comment from Hotel Management
23 Sep 2024 by Vivek, Hotel Management
Thank you for taking the time to leave us a review! We’re delighted to hear that you found our place clean and quiet. Your positive feedback means a lot to us and helps us strive for excellence.We hope to welcome you back soon for an even better experience.
by A verified traveler
Posted 21 Sep 2024
Staff weren’t available ever, and no one answered or gave us towels when requested. The tile in the elevator is falling apart, and the pool/hot tub wasn’t filled (there were no signs saying the pool was closed).
Comment from Hotel Management
21 Sep 2024 by Vivek, Hotel Management
Thank you for your feedback. We sincerely apologize for the inconveniences you experienced during your stay.Staff Availability: We are very sorry to hear that our staff was not available when you needed assistance. This is not the standard of service we strive to provide. We are addressing this issue with our team to ensure better availability and responsiveness in the future.Towel Request: We apologize for not fulfilling your request for towels. This oversight is unacceptable, and we are implementing new procedures to ensure all guest requests are promptly attended to.Elevator Maintenance: The condition of the elevator tiles is concerning, and we have scheduled immediate repairs to address this issue.Pool/Hot Tub Closure: We regret that the pool and hot tub were not filled and that there were no signs indicating their closure. We will ensure that proper signage is in place in the future to inform guests of any maintenance or closures.Your feedback is invaluable to us as it helps us improve our services. We hope to have the opportunity to welcome you back and provide a better experience.
by A verified traveler
Posted 20 Sep 2024
I did the online check in when we showed up the room had been canceled. No explanation or refund they still charged us.
Comment from Hotel Management
26 Sep 2024 by Vivek, Hotel Management
Sorry for the inconvenience caused to you. We are trying to find the reason for your cancellation. Also we would like to inform you that we have not received any payment from Expedia. Hence you will have to work with Expedia for your refund.
by A verified traveler
Posted 18 Sep 2024
by A verified traveler
Posted 16 Sep 2024
The gentleman Q exceeded expectations and went above and beyond
Comment from Hotel Management
18 Sep 2024 by Vivek, Hotel Management
Thank you so much for your wonderful review and for giving us a perfect 5 out of 5 rating! We are thrilled to hear that you had an excellent stay with us.Your kind words about [specific aspects they praised, e.g., our service, the room, the amenities] mean a lot to our team. We strive to provide the best experience for our guests, and it’s incredibly rewarding to know that we succeeded during your visit.We look forward to welcoming you back to [Hotel Name] in the future. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Thank you once again for your feedback and for choosing to stay with us.
