Ratings based on 148 Verified Reviews
3.3 Room cleanliness
3.3 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Oct 2024
Very kind owner, willing to listen to feedback for improvements. really like the triangular shower tub and bathroom design, gives more elbow room, BUT the door needs to be changed. When bathroom door is swung in, it blocks access to over half of the tub. I suggest a folding closet door type , or a door that disappears into the wall. Also the refigerator had no control. It did freeze bottles in the freezer compartment , which is good. BUTI it froze other things on the shelves. Microwave needs an upgrade. one stairwell was too hot. Elevator was broken. Only given one set of towels, and they were not refreshed for my 2nd day. nice and quiet, felt safe. No breakfast, but did have coffee. reasonable price, and so easy to find by I-39
Comment from Hotel Management
27 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your feedback with us. We appreciate your kind words about the owner's willingness to listen and your positive comments about the triangular shower tub and bathroom design. We apologize for the inconvenience caused by the bathroom door blocking access to the tub. Your suggestion regarding a folding closet door or a door that disappears into the wall is duly noted and we will consider it for future improvements.
We also apologize for the issues you faced with the refrigerator and the microwave. We will definitely look into upgrading these facilities for a better experience for our guests. We apologize for the temperature issue in the stairwell and the broken elevator. Your safety and comfort are our top priorities, and we will ensure that necessary steps are taken to rectify these issues.
We apologize for the oversight in not providing additional towels and not refreshing them for your second day. Your feedback will be shared with our team to avoid such lapses in the future. We are glad to hear that you felt secure and had a pleasant stay otherwise.
We regret if the absence of breakfast disappointed you, but we're glad you were able to enjoy coffee during your stay. Your feedback on pricing and ease of finding our property is greatly appreciated.
If you require any further assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Thank you once again for choosing OYO Rooms. We hope to welcome you back in the future and provide you with a better experience.
Warm regards,
Team OYO
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused during your stay. Our team is committed to providing a comfortable and enjoyable experience for all our guests.
We appreciate your suggestions and will definitely take them into consideration to improve our services. If there's anything else we can assist you with, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
by A verified traveler
Posted 30 Jul 2024 on Hotels
Comment from Hotel Management
14 Aug 2024 by Dewi, Hotel Management
That is great to hear, Jeff! Thank you for joining our family and we will always aim to live up to your standards. Regards, Dewi
by A verified traveler
Posted 19 Jul 2024
Staff made it extremely hard to get it and weren't the easiest to explain our situation to. Expedia was trying to clarify and verify our reservations with them but **coincidentally** front staff would walk away from the phone and only coming back when it stopped ringing.... Thankfully, we were able to have Expedia representative on our phone who was willing to put their foot down about our reservations and got us in. So beware of that if you're using Expedia.. may run into hiccups.. Hopefully they discontinue service with each other because it was a difficult hassle especially while we were so tired from long rides and wanted to simply lay down. It was only for one night.. Eventually got in though. Beautiful view, alot of dead bugs but thankfully yes, dead lol. AND that was to be expected because it's very close to water. but probably won't be back due to the situation being so difficult to navigate through.. Overall very basic and simple room. No AC, they had a fan in the room for you to use, but it was a very powerful fan!!! Made the room cold at night lol,
I'm sure if you're booking through OYO it'll be no problem at all though with the check in process! Cool for a short stay!
Comment from Hotel Management
2 Aug 2024 by Barbara, Hotel Management
Hi, Byron! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara
by A verified traveler
Posted 23 Jun 2024
Had reserved an accessible room but none was available when I arrived :(
Comment from Hotel Management
1 Jul 2024 by Joey, Hotel Management
Hi, Sandra! Thank you so much for spending your valuable time to share your views with us. We will surely work on your feedback to keep up with your expectations. Regards, Joey
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
4 Jun 2024 by Ammy, Hotel Management
Hi, Angel! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.
by A verified traveler
Hotel Closed
Posted 28 Oct 2022 on HotelsThis hotel was closed. The place was under construction and no one was there. Doors were licked. Called hotels . Co right away. Its not open
by A verified traveler
Sketchy at best
Posted 7 Sep 2022 on HotelsOut of order elevator, used/opened toiletries (soap) and questionably clean (possibly used?) towels. Hole in corner of mattress (possible drug hiding spot???)
Just bought by another company according to desk clerk so maybe will improve under new ownership.
Comment from Hotel Management
9 Sep 2022 by Manager, Hotel Management
Hello Guest, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our elevator. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.
by A verified traveler
Posted 4 Sep 2022
Keep driving! The entrance is unattended at any hour, you must dial staff (living on premise of course). There is a roll up door over the host stand like the dang bus terminal and you can see why. Rooms are filthy and unkept, maintenance is minimal if done at all. Housekeeping is NOT CHANGING LINENS. I found a bloody dried cotton ball in the sheets of the bed that had also stained the sheets, don't know how long ago it got there but someone just pulled up the sheets. The floor was also filthy, I had the maintenance man sweep up a handful of filth. I got another room only to find that the toilet looked like someone peed in in and never flushed and feces covered the whole bowl. Staff said it looked like a bunch of chewing tobacco, likely was but pure filth that housekeeping didn't even care t clean. Got a 3rd room the manager cleaned herself and it was ok. To be fair, she was asled to relocate here and run the place with no budget, no control and no support. She is trying but without support it won't happen here. Move on if you value your heath or marriage.
Comment from Hotel Management
5 Sep 2022 by Manager, Hotel Management
Hello mike, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement., we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.
by A verified traveler
Posted 22 Aug 2022
Location was great for us but their ice machine was broke, towels were stained, no coffee pot in room, mini fridge FROZE my insulin pen and the complementary Coffee wasn’t ready til AFTER 9am, beds were not made up for us and looked like the beds were made by a blind person.
Comment from Hotel Management
24 Aug 2022 by Manager, Hotel Management
Hello Amanda, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our ice machines. We are forever working to improve upon the guest experience, and I hope you will remember our attributes for when you return during another trip to the area to see how we have improved to impress you even more.