Ratings based on 872 Verified Reviews
2.7 Room cleanliness
2.9 Service & staff
2.8 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Everette,We're sorry to hear that your stay didn't meet your expectations. Please feel free to reach out to us with any feedback you may have, so we can address any issues. We hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 10 Nov 2024
Hard wood floors give nice touch to the room
Comment from Hotel Management
11 Nov 2024 by Lisa, Hotel Management
Hi, Jesus! Thank you for sharing this valuable feedback. We are striving to provide consistent services to our guests. Wishing you a wonderful day ahead. Regards, Lisa
by A verified traveler from Davenport
Posted 6 Nov 2024
I'm definitely going back. Cheap but great services
Comment from Hotel Management
6 Nov 2024 by Manager, Hotel Management
Hello Roger,We are delighted to hear that you enjoyed your stay with us and found our services to be great. We look forward to welcoming you back in the future for another wonderful experience.
by A verified traveler
Posted 1 Nov 2024
Nice clean room, good room at a great price
Comment from Hotel Management
2 Nov 2024 by Manager, Hotel Management
Hello Helen,We are delighted to hear that you enjoyed our clean room and found it to be a great value for your stay. Our team strives to provide excellent accommodations at competitive rates for all our guests. We appreciate your positive feedback and hope to welcome you back for another pleasant stay in the future.
by A verified traveler
Posted 31 Oct 2024
The lobby was great. Room needed some upkeep/repairs. No phone in room. Not enough outlets to charge devices. The laundry room was okay. The waffles from breakfast made both of us sick. The waffle battery may not have been properly mixed. It was a non-smoking room but the fabric of the bedding had cigarette smell embedded in it. Almost as if the laundry for a smoking room was mixed with the laundry from a non-smoking room. Beds were a bit lumpy.
Comment from Hotel Management
2 Nov 2024 by Manager, Hotel Management
Hello Harley,Thank you for sharing your feedback with us. We appreciate your comments regarding the lobby. We will address the room maintenance issues internally. Our team will look into enhancing the charging options in the rooms. Regarding breakfast, we regret to hear about your experience and will investigate the matter further. Your insights on the bedding will be considered. We apologize for any inconveniences caused and appreciate your input for our ongoing improvements.
by A verified traveler
Posted 28 Oct 2024
It was run down and things falling apart in the room
Comment from Hotel Management
29 Oct 2024 by Manager, Hotel Management
Hello Mike, We apologize for any inconvenience you experienced during your stay. Your feedback is valuable, and we will address the maintenance issues in the room promptly. Thank you for bringing this to our attention.
by A verified traveler
Posted 27 Oct 2024
The bed had sweat and pee stains on the bed and bedding dried pop stains on the night stand and the bathroom had human feces on the toilet
Comment from Hotel Management
28 Oct 2024 by Manager, Hotel Management
Hello Cody,We are sorry to hear about your experience and appreciate you bringing this to our attention. Our housekeeping team usually maintains high standards of cleanliness, and we will address these issues to ensure they do not happen again. We highly value your feedback and strive to provide all guests with a comfortable stay.
by A verified traveler from Davenport
Posted 26 Oct 2024
Hospitality and the room was clean
Comment from Hotel Management
27 Oct 2024 by Manager, Hotel Management
Hello Roger,We are pleased to hear that you found our hospitality welcoming and enjoyed a clean room during your stay. Your feedback is appreciated as we strive to provide a comfortable experience for all guests. If there are any further details you would like to share with us, please feel free to reach out to our management team. Thank you for choosing to stay with us.
by A verified traveler
Posted 25 Oct 2024
The single king room I had reserved was taken when I got there so I was given a double queen on a different floor. The breakfast was an outmeal pack and banana. And the TV did not work in my room. Will definitely not be staying there again!!
Comment from Hotel Management
25 Oct 2024 by Manager, Hotel Management
Hello gregg,We appreciate your feedback and apologize for the inconvenience you experienced during your stay. Your comments will be shared with the appropriate team members for further review. We strive to provide the best possible experience for all our guests and regret that we fell short on this occasion. Should you have any further concerns, please do not hesitate to reach out to our management team for assistance.
