Ratings based on 84 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Aug 2024
Very clean
by A verified traveler
Posted 10 Jun 2024
by A verified traveler
Posted 26 Mar 2024 on Orbitz
Great Service at Reception Desk
by A verified traveler
Posted 25 Mar 2024
by A verified traveler
Posted 11 Feb 2024
We never really saw any employees. They were all at the adjoining hotel. The dishes were dirty in the cupboard. Some of the lights didn't work. The property is really nice just disappointed in the actual room.
Comment from Hotel Management
12 Feb 2024 by Emily, Hotel Management
Thank you for sharing your feedback with us. We sincerely apologize for the disappointing experience you had during your stay. It is concerning to hear that you encountered cleanliness and maintenance issues in your room, as well as a lack of staff availability.Please know that we take your comments seriously, and we will address these issues promptly with our team to ensure that they are resolved and do not recur in the future. Guest satisfaction is our top priority, and we regret that we fell short of meeting your expectations on this occasion.We hope that you will consider giving us another chance to provide you with the exceptional experience that you deserve. Please feel free to reach out to us directly if there is anything else we can do to make amends for your experience.
by A verified traveler
Posted 27 Jan 2024 on Hotels
Amazing my only complaint is the bathroom cleanliness there were hairs left in the shower. Some of the kitchen utensils looked very old and dirty. Everything else was perfect and the room set up was amazing. Will definitely stay again!
Comment from Hotel Management
29 Jan 2024 by Emily, Hotel Management
Thank you for your perfect score and valuable feedback! We're thrilled to hear you enjoyed the amazing room setup. We sincerely apologize for any lapses in bathroom cleanliness and the condition of kitchen utensils. Your comments are important, and we'll address these concerns to ensure an even better stay on your next visit. We look forward to welcoming you again!
by A verified traveler
Posted 18 Dec 2023 on Hotels
Comment from Hotel Management
31 Dec 2023 by Emily, Hotel Management
Hi Tina! Thank you for the wonderful review! We're happy to see that you enjoyed your stay, and hope we have the pleasure of hosting you again soon!
by A verified traveler
OneKey Rewards Are Terrible Now
Posted 16 Jul 2023 on HotelsGreat location and comfortable room, especially for longer stays.
Have always booked through hotels.com for the rewards but the new OneKey program is terrible. When I booked it reflected a price of $58 a night. The actual rate was $399! Guess who gets to explain that expense report…. make it explicitly clear what pricing is WITHOUT using your OneKey credit.
Comment from Hotel Management
22 Jul 2023 by Management, Hotel Management
Dear Candice,Thank you for staying with us and giving us a perfect score.
by A verified traveler
Posted 12 Jun 2023 on Hotels
Lighting was very poor over bathroom sink and also Vanity mirror near closet area. Impossible to apply cosmetics anywhere in the apt.
Water pressure way too low. Unable to rinse shampoo out of hair. Much water wasted.
All staff really friendly and helpful. Would stay here again for sure!! Kris
Comment from Hotel Management
13 Jun 2023 by Yone., Hotel Management
Thank you for being our guest.
by A verified traveler
Posted 1 Jan 2023 on Orbitz
Convenient location - close to restaurants and shopping.
Comment from Hotel Management
26 Jan 2023 by Management, Hotel Management
Dear Linda,Thank you for staying with us! We're glad that you enjoyed your stay. We're looking forward on seeing you again soon!
