Ratings based on 986 Verified Reviews
2.8 Room cleanliness
3.1 Service & staff
2.9 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Honestly wasn’t the greatest hotel. It smelled bad and didn’t feel very safe. I stayed there with some family for acouple nights and I didn’t get my deposit back over makeup and supposedly hair dye getting on the towels $50..which if the towels got cleaned that would all come out that’s all I got
to say.
Comment from Hotel Management
24 Nov 2024 by M.O. Senior Manager, Hotel Management
Dear Alyssa, Thank you for your evaluation. We apologize your experience was anything less than completely satisfying. Your experience is important to us, and we appreciate the time you took to bring your concerns to our attention. We are sorry but damage to hotel ammenities does result in loss of your deposit. Incidently makeup and hairdye do not come our with cleaning. Unfortunately they do leave behind stains. We hope you will give us another opportunity to exceed your expectations. Sincerely, M.O. Senior Manager
by A verified traveler from Brainerd
Posted 20 Nov 2024
Hotel night staff was great. We will stay here again for a reasonably priced room in the area.
Comment from Hotel Management
24 Nov 2024 by M.O. Senior Manager, Hotel Management
Dear Amanda,Thank you for evaluating our property. We look forward to seeing you again soon. Sincerely, M.O. Senior Manager
by A verified traveler
Posted 5 Nov 2024
It felt and looked extremely unsafe. There was a terrible odor in the rooms, like spoiled milk and something rotten or moldy. There were instances of people loitering or hanging around the facilities at all times. Loud noises outside and in the hallways throughout the night.
Comment from Hotel Management
24 Nov 2024 by M.O. Senior Manager, Hotel Management
Dear Brooke, Thank you for your evaluation. We apologize your experience was anything less than completely satisfying. Your experience is important to us, and we appreciate the time you took to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations. Sincerely, M.O. Senior Manager
by A verified traveler
Posted 4 Nov 2024
First room was not cleaned properly, dirty cup marks and surfaces were not wiped down. We switched to a different room and the bathroom was absolutely disgusting. Nothing was cleaned other than the bed sheets being changed. This place needs to do better. I got charged for an accidental spilt drink but on their end, the whole place was dirty. Do not recommend.
Comment from Hotel Management
24 Nov 2024 by M.O. Senior Manager, Hotel Management
Dear Jada, Thank you for your evaluation. We apologize your experience was anything less than completely satisfying. Your experience is important to us, and we appreciate the time you took to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations. Sincerely, M.O. Senior Manager
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
24 Nov 2024 by M.O. Senior Manager, Hotel Management
Dear Shavon, Thank you for your eight out of ten evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon. Sincerely, M.O. Senior Manager
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
24 Nov 2024 by M.O. Senior Manager, Hotel Management
Dear Amy, Thank you for your evaluation. We apologize your experience was anything less than completely satisfying. Your experience is important to us, and we appreciate the time you took to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations. Sincerely, M.O. Senior Manager
by A verified traveler
Posted 26 Oct 2024
Questionable people hanging around. More of a temp housing for low income people without homes. Smells of stale cigarette smoke.
Comment from Hotel Management
24 Nov 2024 by Senior Manager, Hotel Management
Dear Neil, Thank you for your evaluation. We apologize your experience was anything less than completely satisfying. Your experience is important to us, and we appreciate the time you took to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations. Sincerely, M.O. Senior Manager
by A verified traveler
Posted 25 Oct 2024
Smelled like pee. Noisy all night. Stay anywhere else.
Comment from Hotel Management
24 Nov 2024 by M.O. Senior Manager, Hotel Management
Dear Brock, Thank you for your evaluation. We apologize your experience was anything less than completely satisfying. Your experience is important to us, and we appreciate the time you took to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations. Sincerely, M.O. Senior Manager
by A verified traveler
Posted 17 Oct 2024
Comment from Hotel Management
24 Nov 2024 by M.O. Senior Manager, Hotel Management
Dear Dillan, Thank you for your evaluation. We apologize your experience was anything less than completely satisfying. Your experience is important to us, and we appreciate the time you took to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations. Sincerely, M.O. Senior Manager
by A verified traveler
Posted 10 Oct 2024
Comment from Hotel Management
24 Nov 2024 by M.O. Senior Manager, Hotel Management
Dear Sammy, Thank you for your evaluation. We apologize your experience was anything less than completely satisfying. Your experience is important to us, and we appreciate the time you took to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations. Sincerely, M.O. Senior Manager
