Ratings based on 959 Verified Reviews
2.8 Room cleanliness
3.2 Service & staff
3.0 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Sep 2024
It was gross
Comment from Hotel Management
25 Sep 2024 by Nancy Y., Hotel Management
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6
by A verified traveler
Posted 24 Sep 2024
by A verified traveler
Posted 24 Sep 2024
by A verified traveler
Posted 23 Sep 2024
Very noisey. Room smelled like pee and smoke it was supposed to be non asmoking Room. Saturday night a group of people were in the hallways trying to open doors. Around 2 in the morning thensmoke
Comment from Hotel Management
24 Sep 2024 by Brand Experience Team, Hotel Management
Hi Elizabeth,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6
by A verified traveler
Posted 23 Sep 2024
Good
Comment from Hotel Management
24 Sep 2024 by Nancy Y., Hotel Management
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6
by A verified traveler
Posted 22 Sep 2024
by A verified traveler from Owatonna
Posted 18 Sep 2024
Good
by A verified traveler
Posted 11 Sep 2024
I did not check in. I did not stay. I was treated rudely by staff and then told that they would cancel my reservation. Will need to be turned around and have to fight to get my money back from my reservation.
by A verified traveler
Posted 11 Sep 2024
by A verified traveler
Posted 9 Sep 2024
The pictures on the website are not from this hotel. Nothing had been cleaned, visible stains on mattress. Toilet barely flushed, shower creaked and made you afraid that you would fall through. Illegal drug activity taking place inside and outside the hotel. A security guard was posted in the lobby the first night and there is a plexiglass guard above the counter. This is not a hotel for travelers. We would have refused the room and found another but it was late. Again not for travelers!!
