Ratings based on 1,486 Verified Reviews
3.1 Room cleanliness
3.5 Service & staff
3.1 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Dec 2024
The front desk person was calm, efficient, and friendly. She showed much more professionalism than I expected from a place as affordable as this. The van drivers were also super friendly. I will almost certainly stay here again when I need to get to the airport early.
Comment from Hotel Management
10 Dec 2024 by Lesly Gomez, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 6 Dec 2024
This place is very dirty and run down. The floor was more comfortable than the bed. They may have a free shuttle to the airport but they dont tell you that they charge you per night to keep your car there even if you stay there. It would have cost less to stay at a decent hotel and not have to pay for all the parking. I knew I made a mistake when I walked in the front lobby and saw mold around the windows, stained furniture and wallpaper actually hanging off the walls.
Comment from Hotel Management
6 Dec 2024 by Lesly Gomez, Hotel Management
Thank you for staying with us; I apologize that your experience was not the best. Thank you for letting us know so we can improve our service and quality. We appreciate your valuable feedback and hope you will consider giving us another opportunity to provide a more enjoyable stay.
by A verified traveler
Posted 5 Dec 2024
Good location, good customer service, Airport Shuttle on time
Comment from Hotel Management
5 Dec 2024 by Lesly Gomez, Hotel Management
Thank you for staying with us and we appreciate your feedback.
by A verified traveler
Posted 3 Dec 2024
Everything was great.
Comment from Hotel Management
4 Dec 2024 by Lesly Gomez , Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 1 Dec 2024
I wasn’t allowed to check in for being under 21 even though I am over 18 for “state law”. Wasn’t shown any proof or any information prior or after being charged for the room. I asked for a manager/supervisor and all I got was constant “I’m just doing my job” which I understand and that’s why I wanted to speak with someone in charge. All I got was a dismissive “you Can talk to him Monday” and slip of paper with seemingly fake emails. Bout an hour later my partner(23) was able to check us in with his ID. But when it came to signing and payment for security deposit they required MY signature and information. When I asked if this was correct and if they needed his instead sure enough it was. The property around is bumpy, uneven and just not well designed. The interior could use work. The room was stuffy and the bathtub seemed dirty. For the price and inconvenience? Not sure if it was even worth how cheap it was.
by A verified traveler
Posted 1 Dec 2024
Dirty, no one asked me if I needed help or if I was checking in. Carpet old. Drafty. Poor maintenance not attended to. First floor room I was given was small, too hot in room, vanity mirror in bathroom did not work, screws loose in nightstand lamp, bed was horrible, springs in mattress old so bed was nothing good to lay on. Not evee returning here.
Comment from Hotel Management
4 Dec 2024 by Lesly Gomez , Hotel Management
Thank you for staying with us; I apologize that your experience was not the best. Thank you for letting us know so we can improve our service and quality. We appreciate your valuable feedback and hope you will consider giving us another opportunity to provide a more enjoyable stay.
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
4 Dec 2024 by Lesly Gomez , Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 30 Nov 2024
I did not stay at this property.
Comment from Hotel Management
30 Nov 2024 by Lesly Gomez, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 29 Nov 2024
I liked the quiet and clean surroundings.
Comment from Hotel Management
30 Nov 2024 by Lesly Gomez, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 27 Nov 2024
I should have read the other reviews and trusted it. Do NOT stay here.
Airport shuttle, you wait over 45 minutes to an hour after calling the hotel twice checking on if a shuttle is actually coming. Parking lot looks like a bomb went off. Potholes everywhere, run down hotel chunks missing on the hotel building itself. Front desk speaks in broken English at the hotel. All the carpet heading to your room is stained, ripped and bubbled. Each hallway smells like pot. I stayed in a king-size sweet and it smelled like pot. Lamp shades had rips and tears in them. Light bulbs for two different colors and all the lamps. The bed was a u-shaped and you could feel the springs popping out everywhere. The shower tub was so gross that I didn't even shower. Toenail polish stains on the tile.
Clientele is two steps above homeless. To vending machines we're out of order.The complimentary breakfast was pieces of bread, three English muffins and an apple juice machine that was broken down. The only positive is that Culver's is in the same parking lot. Other than that. Stay somewhere else!!!!
Comment from Hotel Management
27 Nov 2024 by Lesly Gomez, Hotel Management
Thank you for staying with us; I apologize that your experience was not the best. Thank you for letting us know so we can improve our service and quality. We appreciate your valuable feedback and hope you will consider giving us another opportunity to provide a more enjoyable stay.
