Ratings based on 978 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Dec 2024
Distance from the mall was further than expected. Never visited the pool area... looked very outdated and not well kept.
Comment from Hotel Management
29 Dec 2024 by GM, Hotel Management
Hi Amber,Thank you for taking the time to share your feedback. We apologize for the distance to the mall not meeting your expectations. We're always striving to provide clear and helpful information for our guests, and we will take your comments into consideration for future updates.We’re also sorry to hear that the pool area did not meet your standards. We are constantly working to improve our amenities, and your input is valuable in helping us identify areas for enhancement.We appreciate your comments and hope to have the opportunity to better serve you in the future. Safe travels!Warm regards,Hieu Tran
by A verified traveler
Posted 27 Dec 2024
Good property 10/10
Comment from Hotel Management
29 Dec 2024 by GM, Hotel Management
Hi Edricka,Thank you so much for your perfect 5 out of 5 rating! We are thrilled to hear that you had an excellent experience at Holiday Inn Bloomington West MSP Airport.Your positive feedback is truly appreciated and serves as a great motivation for our team. We are delighted that we could meet and exceed your expectations during your stay.If there is anything specific you enjoyed or any team member who made your stay special, we would love to hear more about it. Your comments help us to continue providing exceptional service to all our guests.We look forward to welcoming you back soon for another outstanding stay. Warm regards,Hieu Tran
by A verified traveler
Posted 25 Dec 2024
Comment from Hotel Management
29 Dec 2024 by GM, Hotel Management
Hi James,Thank you so much for your perfect 5 out of 5 rating! We are thrilled to hear that you had an excellent experience at Holiday Inn Bloomington West MSP Airport.Your positive feedback is truly appreciated and serves as a great motivation for our team. We are delighted that we could meet and exceed your expectations during your stay.If there is anything specific you enjoyed or any team member who made your stay special, we would love to hear more about it. Your comments help us to continue providing exceptional service to all our guests.We look forward to welcoming you back soon for another outstanding stay. Warm regards,Hieu Tran
by A verified traveler
Posted 24 Dec 2024
It's our 3rd time staying here. And our stays are always a great experience.
Comment from Hotel Management
29 Dec 2024 by GM, Hotel Management
Hi Daisy,Thank you so much for your loyalty and for sharing your kind words! We're thrilled to hear that each of your stays with us has been a great experience. It’s always a pleasure to welcome you back, and we truly appreciate your continued support.We can’t wait to host you again for your next visit! Safe travels until then!Warm regards,Hieu Tran
by A verified traveler
Posted 23 Dec 2024
Great hotel. Great service. Will stay again.
Comment from Hotel Management
23 Dec 2024 by Holiday Inn, Hotel Management
Dear Kate,Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you enjoyed your stay and appreciated our service. It’s always rewarding to know our efforts made your experience a great one.We look forward to welcoming you back to Holiday Inn MSP West for another outstanding stay. See you next time!Hospitably,La'Vette MaciasAssistant General ManagerHoliday Inn MSP West
by A verified traveler
Posted 20 Dec 2024
Comment from Hotel Management
23 Dec 2024 by Holiday Inn, Hotel Management
Dear Isaac,Thank you for your 5-star review! We’re thrilled to see that you had a wonderful experience during your stay with us. Your satisfaction means the world to our team, and we truly appreciate your support.We hope to welcome you back to Holiday Inn MSP West soon for another fantastic visit!Hospitably,La'Vette MaciasAssistant General ManagerHoliday Inn MSP West
by A verified traveler
Posted 12 Dec 2024
Nice place
Comment from Hotel Management
14 Dec 2024 by Holiday Inn, Hotel Management
Dear Navjeet,Thank you for you kind words and for taking the time to leave a review. We're delighted to hear you enjoyed your stay and found our hotel to be a nice place. We hope to welcome you back again soon. If there is anything we can do to make your next visit even better please let us know!Hospitably,La'Vette MaciasAssistant General ManagerHoliday Inn Bloomington W
by A verified traveler
Posted 10 Dec 2024
Hot tub and pool facility were very nice. The game room and bar is also a nice touch. Very clean and quiet rooms. The breakfast however was a disappointment and not worth paying for
Comment from Hotel Management
11 Dec 2024 by Gm, Hotel Management
Hi Thomas,Thank you for taking the time to share your feedback! We’re delighted to hear you enjoyed our hot tub, pool, game room, and bar, as well as the cleanliness and quietness of our rooms. Your kind words about our facilities mean a lot to us, and we’re glad they added to your overall experience.However, we regret that our breakfast did not meet your expectations. We strive to provide a great dining experience for all our guests, and your feedback will be shared with our culinary team to help us improve. If you have any specific suggestions or details about what could have been better, we’d greatly appreciate hearing them.We value your input and hope to have the opportunity to welcome you back in the future to provide an even better stay. Please feel free to reach out if there’s anything we can do for you.Best regards,Hieu Tran
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
11 Dec 2024 by Holiday Inn , Hotel Management
Dear Mike,Thank you for your 4-star review! We’re glad to hear that you had a positive experience with us. We always strive to provide a great stay, and we’d love to know how we can improve to make your next visit even better.We look forward to welcoming you again soon! If there’s anything specific you’d like to share, feel free to reach out to me directly.Warm regards,La'Vette MaciasAssistant General ManagerHoliday Inn Bloomington W
by A verified traveler
Posted 8 Dec 2024
Lavette at the front desk was so much fun and friendly. She made our stay of 8 women shopping very memorable!!!
Comment from Hotel Management
11 Dec 2024 by GM, Hotel Management
Hi Tammie,Thank you for your heartwarming review! We’re so pleased to hear that Lovette at the front desk helped make your group’s stay so memorable. She truly embodies the friendly and fun spirit we strive for at Holiday Inn Bloomington West Airport Area, and we’ll be sure to share your kind words with her.It sounds like you all had a fantastic shopping trip, and we’re thrilled to have been part of it. We can’t wait to welcome you and your group back for another unforgettable stay. If there’s anything we can do to make your next visit even better, just let us know!Best regards,Hieu Tran
