Ratings based on 568 Verified Reviews
3.2 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Jun 2024
by A verified traveler
Posted 24 Jun 2024
I didn’t like anything about the property, I had to clean my own room no maid service and was charged for living in a double bedroom but I had a single bedroom 1 adult
Comment from Hotel Management
26 Jun 2024 by Hotel Management, Hotel Management
Dear Linda, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
by A verified traveler
Posted 24 Jun 2024
Nothing, I was charged for a double bed for 1 adult and I stayed in a single room queen size bed 1 adult and I was not allowed to get a refund
Comment from Hotel Management
25 Jun 2024 by Hotel Management, Hotel Management
Dear Linda, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
by A verified traveler
Posted 6 Jun 2024
It was a great rate and very quiet
Comment from Hotel Management
7 Jun 2024 by Hotel Management, Hotel Management
Dear Alex, Thank you for choosing Extended Stay America for your recent stay. We work hard to ensure that our guests have a comfortable and memorable stay with us. We are so pleased that we exceeded all of your expectations and that you found us to be a great value. We would be delighted to accommodate you again in the future and hope that you will revisit soon.Sincerely,Hotel Management
by A verified traveler
Posted 2 Jun 2024
From the first step inside the building, it smelled like marijuana constantly. The floor in our room clearly hadn't been swept for some time. The bathroom shower faucet dropped. There was a crack in the bathroom sink and vanity. There was a bloodstain on the sheet. There was a barking dog, constant voices and knocking on doors in the middle of the night and the room above us you could hear every step the people took and it was nonstop throughout the night. The "free breakfast" was a sparse selection of oatmeal packets, coffee, and granola bars. Definitely not going back and not worth the price.
Comment from Hotel Management
3 Jun 2024 by Hotel Management, Hotel Management
Dear Haley, Thank you for taking the time to share your feedback regarding your recent stay. We express our sincere apologies for failing to meet your expectations and for the subpar experience you had. Your valuable feedback has brought to light areas that require improvement, and we would like to assure you that we are taking all necessary measures to prevent such incidents from happening again. Your feedback is invaluable, and we invite you to give us another chance, assuring you of a more positive experience. Sincerely,Hotel Management
by A verified traveler
Posted 28 May 2024
Good place
Comment from Hotel Management
29 May 2024 by Hotel Management, Hotel Management
Dear Enrique, We are pleased that you have selected Extended Stay America for your accommodation needs. It is our foremost goal to provide a genuine home away from home experience for all our guests, and we are committed to ensuring that each visitor enjoys a comfortable and relaxing stay. We sincerely appreciate you taking the time to acknowledge our efforts. We look forward to the opportunity to welcome you back in the near future.Sincerely,Hotel Management
by A verified traveler
Posted 26 May 2024
convenient for me
by A verified traveler
Posted 26 May 2024
Good location. Definently needs to be updated.
Comment from Hotel Management
26 May 2024 by Hotel Management , Hotel Management
Dear Donna, Thank you for your feedback. We're glad to hear that you found our location convenient. We appreciate your suggestion regarding updates and renovations. Enhancing our facilities is something we continually strive for, and your comments will be taken into consideration as we work towards improvements. Your satisfaction is important to us, and we hope to welcome you back for an even better experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 18 May 2024
by A verified traveler
Posted 9 May 2024
I wouldn’t know about cleanliness because they gave my room away! The front desk lady just sent us away. Not a care. Won’t be staying at an Extended Stay again
Comment from Hotel Management
11 May 2024 by Hotel Management, Hotel Management
Dear laura, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
