Ratings based on 967 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
It was well lite at night in parking lot
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Phillip,We appreciate your feedback on the lighting in our parking lot. We strive to create a comfortable and safe environment for all our guests to enjoy during their stay with us. Should you have any further comments or concerns, please do not hesitate to reach out to our management team for assistance.
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Cynthia, We're sorry to hear that you didn't fully enjoy your stay. Please feel free to contact us directly with any specific feedback you may have so we can address any concerns you encountered. We value your input and hope to welcome you back for an improved experience.
by A verified traveler
Posted 12 Nov 2024
Everything was excellent - I will say the walls are thin though - if you have neighbors who are watching tv or talking it may be an issue.
Comment from Hotel Management
14 Nov 2024 by Manager, Hotel Management
Hello Rebecca,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had an excellent stay overall. We appreciate your comment regarding noise levels in the hotel and will use this valuable information to continue improving our guests' experiences.
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Manager, Hotel Management
Hello Lydia,We are thrilled to hear that you had an excellent stay with us! We hope to welcome you back soon for another wonderful experience.
by A verified traveler
Posted 30 Oct 2024
Everything was great,the staff very courteous. The beds very comfortable and tge jacuzzi was very relaxing after a long day. Definitely will b back.
Comment from Hotel Management
1 Nov 2024 by Manager, Hotel Management
Hello Bryant,We are thrilled to hear that you enjoyed your stay with us! Our team takes pride in providing exceptional service to all our guests. It's wonderful to know that you found our beds comfortable and the Jacuzzi relaxing. We look forward to welcoming you back in the future.
by A verified traveler
Posted 20 Oct 2024
Staff was nice. Beds had hair in both beds and whiskers from like an electric razor. Trash not emptied when we came to the room, Empty beer can in one drawer. Sticky tables in breakfast area.
Comment from Hotel Management
22 Oct 2024 by Manager, Hotel Management
Hello Connie, We appreciate your feedback regarding your recent stay. We have shared your comments with our housekeeping and breakfast area teams to ensure our high standards are maintained. Your input helps us improve our services for all future guests.
by A verified traveler
Posted 19 Oct 2024
ripped us off for about $500 Too much on our bank card. The room was only 282.and ruined our entire trip by overcharging.Us that much no supervisors are here to work this out... Nobody here can fix our bank account. Now that they took that much, we might have to wait up to 7 days to get our money returned. Was planning a great Visit to still water today. But have no money thanks to them. Very pissed off.
Comment from Hotel Management
21 Oct 2024 by Manager, Hotel Management
Hello candie, We are sorry to hear about your concerns regarding your recent stay. Rest assured, we take all feedback seriously and recommend reaching out to our management team directly to address this matter further. Your patience and understanding are greatly appreciated as we work to resolve this issue efficiently.
by A verified traveler from Buffalo
Posted 18 Oct 2024
Comment from Hotel Management
20 Oct 2024 by Manager, Hotel Management
Hello Brook,We are thrilled to hear that you enjoyed your stay with us! We look forward to welcoming you back in the future for another fantastic experience!
by A verified traveler
Posted 16 Oct 2024
Had a mouse come in the front door as we were going out, ran right thru my wife’s legs, do not see any pest control boxes and should have them
Comment from Hotel Management
16 Oct 2024 by Manager, Hotel Management
Hello Kirk,Thank you for bringing this to our attention. We take all feedback seriously and will ensure that the necessary steps are taken to address any concerns. Our guests' comfort and safety are our top priorities, and we appreciate you bringing this to our notice for further investigation.
by A verified traveler
Posted 15 Oct 2024
Everything was great! No complaints
Comment from Hotel Management
17 Oct 2024 by Manager, Hotel Management
Hello Peggy,We are grateful to hear that you enjoyed your stay with us! Your satisfaction is our top priority, and we appreciate your positive feedback. Should you have any future concerns, don't hesitate to reach out so we can address them promptly. Thank you for choosing our hotel for your accommodations.
