Ratings based on 758 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Jan 2025
by A verified traveler
Posted 7 Jan 2025
by A verified traveler
Posted 4 Jan 2025
The service was amazing at the front desk, very friendly, very nice. There is however abandoned vehicle in the back of the property. We found an empty liquor bottle under the bed upon check in. The pool wasn’t the cleanest either and the chemicals seem to be poorly mixed.
Comment from Hotel Management
6 Jan 2025 by Kate, Hotel Management
Hello Joshua, we are sorry about the condition of the room, and we will look into the other issues you mentioned.
by A verified traveler
Posted 2 Jan 2025
Unfortunately, there is not anything positive that I can say about this hotel. I have stayed here several times and have not had the experience that I had this time. Let's start with the room. In the bathroom, a dirty, used towel was draped over the shower curtain rod. There were no toiletries, such as soap, in the bathroom except for a small bottle of shampoo. A mechanical box labeled "order eater" was sitting on the desk. The window ledge was full of dirt, and the window had not been cleaned in months. The bed, however, was terrific.
I went down for the complimentary breakfast in the morning only to find everything very cold. I could not even cut the French toast with a knife; giving that up, I decided on a bagel and cream cheese. Again, I was very disappointed to find the cream cheese was full of mold. I am unsure what happened to this place, but I expected much more for my one-night stay of $190.00.
Comment from Hotel Management
2 Jan 2025 by Kate, Hotel Management
Thank you for sharing your feedback. We're truly sorry to hear about the issues you experienced during your recent stay. It’s concerning to hear about the cleanliness and maintenance problems you encountered, especially with the bathroom, window, and breakfast. We strive to provide our guests with a positive experience, and clearly, we did not meet those expectations during your visit. Your comments regarding the condition of the room, breakfast, and other amenities will be reviewed with our housekeeping and food service teams to address these issues promptly. We understand your frustration, especially given the price you paid for your stay. We hope you will reconsider and give us another chance in the future to provide a much better experience. Please reach out to me directly at the hotel I did not find any contact information for you to reach out to you.
by A verified traveler
Posted 29 Dec 2024
Nice rooms. Good, hot breakfast
Comment from Hotel Management
1 Jan 2025 by Kate, Hotel Management
Thank you!
by A verified traveler
Posted 28 Dec 2024
Great place to stay
Comment from Hotel Management
1 Jan 2025 by Kate, Hotel Management
Thank you Andrew!
by A verified traveler from Duluth
Posted 27 Dec 2024
It was convenient to the freeways, shopping and restaurants. The staff was friendly and courteous.
Comment from Hotel Management
1 Jan 2025 by Kate, Hotel Management
Thank you!!
by A verified traveler
Posted 23 Dec 2024
Comment from Hotel Management
1 Jan 2025 by Kate, Hotel Management
Thank you!
by A verified traveler
Posted 22 Dec 2024
Its was clean and the staff was friendly and helpful
Comment from Hotel Management
1 Jan 2025 by Kate, Hotel Management
Thank you!
by A verified traveler
Posted 21 Dec 2024
