Ratings based on 889 Verified Reviews
3.6 Room cleanliness
3.5 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Sep 2024
Comment from Hotel Management
19 Sep 2024 by CC - Guest Relations Manager, Hotel Management
Hi Youa! We sincerely appreciate your 4/5 rating, and we're pleased that you had a positive experience during your stay. While you haven't provided specific feedback, your rating is valuable to us, and we're here to address any concerns or suggestions you may have if you decide to share them in the future. Thank you for choosing our hotel, and we look forward to hosting you again on your next visit.
by A verified traveler from West St. Paul
Posted 7 Sep 2024
Dirty!
Comment from Hotel Management
8 Sep 2024 by CC - Guest Relations Manager, Hotel Management
Hi Daniel! Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay. Maintaining a clean and comfortable environment is of utmost importance to us, and we will address this matter with our housekeeping team immediately. We appreciate your feedback and hope for the opportunity to improve your experience in the future.
by A verified traveler
Posted 5 Sep 2024
The staff I encountered were all very friendly. Our room was nice but had a lot of wear and tear and a weird smell. What looked like cigarette burn marks on the chair. But we were only using it as a place to stay for one night so I don't mind too much.
Comment from Hotel Management
6 Sep 2024 by CC - Guest Relations Manager, Hotel Management
Hi Eve! Thank you for sharing your experience. We're pleased to hear that our staff left a positive impression and that your room served its purpose for your stay. However, we apologize for the wear and tear you noticed and the unpleasant smell. Your comments will be shared with our maintenance team to ensure these issues are addressed promptly.We appreciate your understanding and hope to provide you with an improved experience on your next visit.
by A verified traveler
Posted 5 Sep 2024
Comment from Hotel Management
6 Sep 2024 by CC - Guest Relations Manager, Hotel Management
Hi beverly! Your business is very important to us and we value your feedback. If you can tell us what you didn't like about your stay and how we can improve, you can help us deliver a superior experience for you and other guests in the future.
by A verified traveler
Posted 4 Sep 2024
Comment from Hotel Management
4 Sep 2024 by CC - Guest Relations Manager, Hotel Management
Hi Kayode! We greatly appreciate your 5/5 rating! It was a pleasure having you as a guest, and we look forward to more opportunities to provide you with a great stay.
by A verified traveler
Posted 2 Sep 2024
Comment from Hotel Management
2 Sep 2024 by CC - Guest Relations Manager, Hotel Management
Hi Xee! We greatly appreciate your 5/5 rating! It was a pleasure having you as a guest, and we look forward to more opportunities to provide you with a great stay.
by A verified traveler
Posted 30 Aug 2024
Rooms looked clean but after looking close we noticed the blankets and bedspread had semen stains. The breakfast was frozen pastry and frozen eggo waffles. The coffee should have been called coffee water
Comment from Hotel Management
31 Aug 2024 by CC - Guest Relations Manager, Hotel Management
Hi MARTIN! Thank you for sharing your concerns. We apologize for the issues you encountered during your stay. Cleanliness and quality are our top priorities, and it's clear we fell short in this instance. Your feedback regarding the breakfast options and coffee is valuable, and we will work on improving these areas. We are committed to addressing these concerns to ensure a better experience for future guests.
by A verified traveler
Posted 26 Aug 2024
This is an older property but we were pleasantly surprised by the wonderful job that had been done on renovation of the rooms.
Comment from Hotel Management
26 Aug 2024 by CC - Guest Relations Manager, Hotel Management
Hi Jennifer! Thank you for your positive feedback! We're glad to hear that you were pleased with the renovations in our rooms despite the property's age. We strive to provide a comfortable and updated experience for our guests, and your acknowledgment means a lot to us.We hope to welcome you back for another stay in the future!
by A verified traveler
Posted 25 Aug 2024
They need to imrpove their breakfast
Comment from Hotel Management
26 Aug 2024 by Tracy, Hotel Management
Dear Guest,Thank you for your feedback. We’re sorry to hear that our breakfast didn’t meet your expectations. We are continually working to enhance our offerings and will take your suggestions into account for future improvements. We hope to have the opportunity to serve you better on your next visit.
by A verified traveler
Posted 25 Aug 2024
King with a kitchenette for very reasonable price
Comment from Hotel Management
26 Aug 2024 by Tracy, Hotel Management
Dear Guest,Thank you for your kind words! We’re glad to hear you found the King suite with kitchenette to be a great value. We strive to offer comfortable and affordable accommodations for our guests. We look forward to welcoming you back for another stay in the future.
