Ratings based on 536 Verified Reviews
3.2 Room cleanliness
3.5 Service & staff
3.7 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,It is disheartening to see this rating. We would like to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our team hopes to earn your business on future travels so that you can see our continuous improvement.
by A verified traveler
Posted 4 Nov 2024
No shampoo available. We didn't have any in our room and the front desk said they were completely out. This is unacceptable as one of the main reasons for a hotel room is to shower and sleep everything else is extra.
Comment from Hotel Management
5 Nov 2024 by Brand Experience Team, Hotel Management
Hi Newt,We appreciate your valuable feedback. We are genuinely sorry to learn about your recent experience while visiting our property. Your satisfaction is of utmost importance to us, and we regret that we fell short of your expectations.Maz K.#Team6
by A verified traveler from keller
Posted 4 Nov 2024
Told me my room was canceled upon arrival. Then said she reversed the cancellation and it was only for a single bed, I reserved a 2 queen beds, she changed it to 2 queen beds. Received a call about midnight asking if we were going to check in, I informed the guy on the phone that we already checked in and confirmed my room number. He said I wasn’t charged twice, but I actually have been, once through Expedia and once at the hotel. I am now requesting a refund and will stay somewhere else next time as this has become a hassle & a headache.
Comment from Hotel Management
5 Nov 2024 by Brand Experience Team, Hotel Management
Hi Katrina,Your feedback means a great deal to us, and we take it very seriously. We are eager to understand your specific concerns so that we can promptly address them and enhance our services in the future. Please contact us to discuss this matter further.Maz K.#Team6
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Brand Experience Team, Hotel Management
Hi Mimi,Thank you for the perfect rating!Lilith#Team6
by A verified traveler
Posted 30 Oct 2024
The floors and the bathroom wasn’t clean
Comment from Hotel Management
31 Oct 2024 by Brand Experience Team, Hotel Management
Hi Blanca,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6
by A verified traveler from Pasadena
Posted 26 Oct 2024
Great place
Comment from Hotel Management
8 Nov 2024 by Brand Experience Team, Hotel Management
Hi Euro,Thank you for the perfect rating!! Maz K.#Team6
by A verified traveler
Posted 20 Oct 2024
Run
Comment from Hotel Management
12 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you so much for giving us the privilege to host your stay. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our team hopes to earn your business on future travels so that you can see our continuous improvement.
by A verified traveler
Posted 19 Oct 2024
Night staff wasn’t helpful,
Comment from Hotel Management
12 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our team hopes to earn your business on future travels so that you can see our continuous improvement.
by A verified traveler from Stephenville
Posted 9 Oct 2024
If you need a room for a night or two, this will do. This place has so much potential but…well…it doesn’t get the foot traffic necessary to make the needed changes. The Pool is closed. The Gym is closed. The exterior doors need repairs. Trash debris is prevalent outside.
My room was spacious which was a bonus. Also the windows open so that allows fresh air ventilation! That a bonus!!!
Two Best Things about this place- THE STAFF are friendly. And…it’s overall quiet.
For the price- it all makes sense.
Comment from Hotel Management
10 Oct 2024 by Nancy Y., Hotel Management
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6
by A verified traveler
Posted 9 Oct 2024
Clean
Comment from Hotel Management
10 Oct 2024 by Nancy Y., Hotel Management
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6
