Ratings based on 943 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Dec 2024
This might have been one of my best hotel stays of all time. I've stayed in club level at the best hotels in the United States and none of them come close to the level of service we received at this hotel.
Arrival from the cab was simple and easy. I had not touched my bags from getting out until i was unpacking. We had to wair for our room for a few hours so they recommended some activities for us to do in the meantime. The stay was to celebrate a surprise engagement. I wanted to grab a slice of cake to celebrate the occasion so i asked for recommendations. The club concierge asked what i imagine is a couple of other people for recs and they gave an amazing recommendation and offered to call me a cab to get there and back. The club lounge was always welcoming and well staffed. The drinks were great that you made yourself and the company was always pleasant. It did start to get loud around 8pm but never rowdy. The view from the lounge and our room were phenomenal. The lounge faced Tokyo Tower and our room faced Mount Fuji. The icing on the cake was when we were checking out, we planned to go to Kyoto for a few days. They offered to keep our luggage at the property free of charge until we got back to tokyo. When we did return, it was almost like we never checked out and again our luggage went from bell services to our cab. Would always recommend as it is more than worth the price!
by A verified traveler
Posted 16 Dec 2024
by A verified traveler
Posted 16 Dec 2024
Being in the club floor was exceptional. Service, staff were exceptional. Very helpful. Would have liked more Japanese food in the club lounge e.g sushi, gyoza but other than that very good
by A verified traveler
Posted 15 Dec 2024
by A verified traveler
Posted 13 Dec 2024
Wonderful hotel. Would stay again. Amazing view of the tower. Fantastic restaurant options
by A verified traveler
Posted 10 Dec 2024
Dirty hotel room, staff refused to reimburse my vacant room. I didn’t end up staying in the room. Also hotel spent their money on the lobby and not enough attention and details to their dirty rooms.
by A verified traveler
Posted 9 Dec 2024
Convenient to tower and rail system
by A verified traveler
Posted 9 Dec 2024
Rooms were big and clean
by A verified traveler
Posted 8 Dec 2024
We loved being by the Buddhist buildings
by A verified traveler
Posted 8 Dec 2024
Great property. We liked it because it was a bit out of the way and quieter. It’s directly opposite the Tokyo Tower and a short walk to the Azabudai Hills Market. The hotel staff were amazing and the property was clean and good condition. Only drawback is that the gym was an additional charge.
