Ratings based on 520 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Extraordinary service started from helpful concierge team when arrived. Decent room space with nice Tokyo skyline view, room facilities are handy and well maintained, top class cleanness.
by A verified traveler
Posted 21 Nov 2024
by A verified traveler from Nashville
Posted 17 Nov 2024
The balcony room at the newer The Okura Heritage is stunning, with the best of amenities.
The staff is hit and miss, while some are old school polite, many of them gave me the impression they did not like American guests, as the responded quite differently to the Japanese guests.
The breakfast is slightly below average with limited options.
I absolutely savor Japanese cuisine and found the recommended set menu at the Yamazato restaurant quite laking. However, the staff was wonderful and the view onto the garden nice.
I would stay here again because of the rooms and simply accept that the overall politeness has faded over the years, or American tourists are tolerated, at best.
by A verified traveler
Posted 12 Nov 2024
Okura Tokyo is my favorite hotel in Japan. The service is flawless, and the rooms are five-star quality. Since there are so many foreign embassies in the area, and the staff speaks English exceptionally, I think that foreigners will feel especially welcome. I strongly recommend a room with a bath view. Most other five-star hotels don't even offer these.
by A verified traveler
Posted 11 Nov 2024
Love it, will recommend
by A verified traveler from beverly hills
Posted 10 Nov 2024
Far from shopping
by A verified traveler
Posted 10 Nov 2024
The okura is my favorite hotel in the world!
by A verified traveler
Posted 7 Nov 2024
Wonderful hotel with impeccable service, the staff went above and beyond to ensure we had a great stay. The hotel is beautiful and was a very quiet place to relax after busy days exploring Tokyo, and our room was spacious, spotlessly clean and very comfortable with amazing views. The breakfast buffet was also excellent. Would definitely recommend if you want a special stay in Tokyo!
by A verified traveler
Posted 6 Nov 2024
by A verified traveler
Posted 4 Nov 2024
Amazing!!
