Ratings based on 405 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Nottingham
Posted 8 Dec 2024
Very clean and tidy, you are able to take additional pillows from reception, the breakfast was also very good. I will stay here again.
by A verified traveler
Posted 27 Nov 2024
Good
Comment from Hotel Management
27 Nov 2024 by 三交インＧｒａｎｄｅ東京浜松町 くちこみ担当, Hotel Management
Thank you very much for staying at Sanco Inn Grande Tokyo Hamamatsucho.I am very happy to hear that you had a comfortable stay.Finally, thank you very much for taking the time to leave a review for our hotel.We look forward to seeing you again.Sanco Inn Grande Tokyo Hamamatsucho Front Desk Attendant Kuramochi
by A verified traveler
Posted 4 Nov 2024
The socks they gave did not fit my feet
Comment from Hotel Management
6 Nov 2024 by 三交インＧｒａｎｄｅ東京浜松町 くちこみ担当, Hotel Management
Thank you very much for staying at Hotel Sanco Grande Tokyo Hamamatsucho.We will use the valuable opinions we received from our customers as a reference for future hotel management. Thank you for your valuable feedback.We look forward to your next visit.Sanco Grand Hotel Tokyo HamamatsuchoFront desk clerk Mitsui
by A verified traveler
Posted 14 Oct 2024
Great business hotel close to Hamamatsucho station. Slightly larger than other standard business hotel rooms, but about the same price.
Comment from Hotel Management
14 Oct 2024 by 三交インＧｒａｎｄｅ東京浜松町 くちこみ担当, Hotel Management
Thank you very much for staying at Sanco Inn Grande Tokyo Hamamatsucho.Thank you again for your compliments regarding our hotel.Our hotel is a 5-minute walk from JR and Monorail Hamamatsucho Stations, and 3 minutes from Daimon Station, which has been well received by our guests.Finally, thank you very much for taking time out of your busy schedule to write this review.Sanco Inn Grande Tokyo HamamatsuchoFront Desk Attendant Nakanishi
by A verified traveler
Posted 1 Oct 2024
I loved the breakfast!
Comment from Hotel Management
1 Oct 2024 by 三交インＧｒａｎｄｅ東京浜松町 くちこみ担当, Hotel Management
Thank you very much for staying at Sanco Inn Grande Tokyo Hamamatsucho.All of our staff are very happy to hear that you were satisfied with the breakfast.Last but not least, thank you very much for taking the time out of your busy schedule to post a review of our hotel.We look forward to serving you again.Sanco Englande Tokyo HamamatsuchoFront attendant Kuramochi
by A verified traveler
Posted 31 Aug 2024 on Hotels
Comment from Hotel Management
5 Sep 2024 by 三交インＧｒａｎｄｅ東京浜松町 くちこみ担当, Hotel Management
この度は三交インGrande東京浜松町にご宿泊を賜りまして、誠にありがとうございます。ご滞在中は快適にお過ごしいただけましたでしょうか。お客様のまたのお越しをスタッフ一同心よりお待ち申し上げております。中当館の口コミに投稿頂き誠にありがとうございます。三交インGrande東京浜松町フロントリーダー 三羽
by A verified traveler
Recommend this hotel
Posted 30 Aug 2024 on HotelsReally liked the amenities and room.
I didn’t care for the kiosk Checkin, but I suppose it helps with language barrier issues.
Comment from Hotel Management
5 Sep 2024 by 三交インＧｒａｎｄｅ東京浜松町 くちこみ担当, Hotel Management
Thank you very much for using our hotel.We are very happy to hear that you enjoyed your stay with us.Check-in is done by machine, so we apologize for the inconvenience.We look forward to seeing you again soon.Sanco Inn Grande Tokyo HamamatsuchoFront Tsukamoto
by A verified traveler from Watertown
Posted 17 Aug 2024
I stayed one night when typhoon was hitting Tokyo very hard. Having not able to ship two big suitcases from Narita to Haneda due to the Tyhoon, I had to carry them via train and foot despite the devastating rain and wind.
I arrived at the hotel 3 hours before the check in time, soaking wet. Two staff members at the front desk didn’t even attempt to help me bringing in the suite cases or wiping them. After I finished wiping the rain by myself just a few meters away from the front desk people, I asked them to see if there is any way that I could check in early. I was tired, wet and the outside was dangerously raining with strong wind.
His answer was this, with straight face and no sympathy. “Unfortunately, you cannot check in until 3pm unless you are willing to pay the additional fees by hour.”
While I understand the nature of the business, is there any humanity here? Is there any hospitality here? Outside, there was a huge typhoon hitting, and how can these people be so cold? Having traveled over 30 countries, I have never been treated like this before at ANY hotel.
As convenient as this hotel’s location was, I will never ever stay at this hotel or the other Sanco-Inns again. It’s supposed to be a hospitality industry, and I felt that I was treated just as a money dropping robot for these people. And yes, they did let me check in at 2:50pm, 10 minutes before the official check-in time, without a charge after waiting for 2 hour and fifty minutes near or in the tiny lobby.
Comment from Hotel Management
21 Aug 2024 by 三交インＧｒａｎｄｅ東京浜松町 くちこみ担当, Hotel Management
Thank you for having stayed Sanncoinn Grande Tokyo Hamamatsucho.We apologize for not being considerate to our customers this time.Early check-in is available from 12:00 noon for 1,000 yen per hour.Also, if you request it on the same day, we will prepare the room, so you may have to wait.If the room is fully booked the day before, we may not be able to accommodate your request for use of the room outside of the specified hours.We apologize for the inconvenience and appreciate your understanding.In the end, thank you very much for taking the time out of your busy schedule to write a review of our hotel.Sancoinn Grande Tokyo HamamatsuchoWakasaki
by A verified traveler
Posted 17 Aug 2024
Many restaurants around the hotel and close to rail and metro.
Comment from Hotel Management
17 Aug 2024 by 三交インＧｒａｎｄｅ東京浜松町 くちこみ担当, Hotel Management
Thank you very much for staying at Sanco Inn Grande Tokyo Hamamatsucho.Thank you very much for your compliments on our location and many other points.We are very pleased to hear that you had a comfortable stay with us.We will continue to strive for further improvement of our services, encouraged by your kind words.Finally, thank you very much for taking time out of your busy schedule to write a review of our hotel.We sincerely look forward to welcoming you back to our hotel.Sanco Inn Grande Tokyo HamamatsuchoFront Leader Sampa
by A verified traveler
Posted 3 Aug 2024
Comment from Hotel Management
4 Aug 2024 by 三交インＧｒａｎｄｅ東京浜松町 くちこみ担当, Hotel Management
この度はご宿泊いただきまして誠にありがとうございました。 お客様のまたのご利用を心よりお待ち申し上げております。 三交インGrande東京浜松町 フロントアテンダント 中西
