Ratings based on 290 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Oct 2024
Excelente servicio y atención
Comment from Hotel Management
14 Oct 2024 by Itzel Barranco , Hotel Management
Estimado Jesús, Agradecemos el tiempo que tomó al responder la encuesta. Estamos agradecidos por sus comentarios.Lo esperamos en su próxima estancia!Saludos!
by A verified traveler
Posted 1 Oct 2024
Did not like the business around. The hotel was ok but location not
Comment from Hotel Management
1 Oct 2024 by Itzel Barranco , Hotel Management
Dear John, We appreciate the time you took to respond to the survey, we are sorry that the appearance of the hotel affected the rating of your stay.Greetings!
by A verified traveler
Posted 31 Aug 2024
Comment from Hotel Management
31 Aug 2024 by Itzel Barranco , Hotel Management
Estimado Martin, Le agradecemos el tiempo que le tomó al contestar la encuesta.Lo esperamos en su próxima estancia.Saludos
by A verified traveler
Posted 13 Aug 2024 on Hotels
Comment from Hotel Management
15 Aug 2024 by Itzel Barranco , Hotel Management
Estimado Alberto, Le agradecemos el tiempo que tomó en responder la encuesta. Saludos
by A verified traveler
Posted 25 Jul 2024
Thanks for everything
Comment from Hotel Management
3 Aug 2024 by Itzel Barranco , Hotel Management
Estimado Rigoberto, Le agradecemos por sus comentarios y el tiempo que tomo al contestar la encuesta. Lo esperamos en su próxima estancia!Saludos.
by A verified traveler
Posted 30 Jun 2024
It is in the lower part of town where there is no effort made in upkeep.
Comment from Hotel Management
2 Jul 2024 by Itzel Barranco , Hotel Management
Estimado Wilhelm agradecemos el tiempo que tomó al contestar la encuesta. Lo esperamos en su próxima estancia.saludos!
by A verified traveler
Posted 12 Jun 2024
The hotel service is awful. The personnel is rude and despotic. When we arrived the person who was at the desk never looked at us or said hello. The hotel advertised "breakfast included, " yet she said rudely, "there is a continental breakfast, but it has an added cost. You just will get coffee, bread and fruit." The next day the "breakfast" was a piece of Mexican bread, a cup of coffee and A FEW SLICES of a banana and a similar tiny amount of melon. The hotel is deceiving in it's advertising for which they overcharge an awful service. I will never stay at a Best Western Hotel again.
Comment from Hotel Management
13 Jun 2024 by Itzel Barranco , Hotel Management
Estimada Marianela, Lamentamos lo sucedido en su estancia, le ofrecemos una sincera disculpa... Le comentamos que al momento de realizar su reservación le especifican el tipo de desayuno que ofrece la tarifa y en especifico que es lo que incluye que es referente a lo que usted está pagando, si usted no está de acuerdo debería comentarlo directamente con la agencia.Agradecemos el tiempo que tomó para contestar la encuesta.
by A verified traveler
Posted 14 Jan 2024
Very friendly staff… hotel was everything expected…. In fact, the best in town!
by A verified traveler
Posted 27 Dec 2023
by A verified traveler
Posted 3 Aug 2023 on Hotels
Comment from Hotel Management
4 Aug 2023 by Andrés Limón Santana, Hotel Management
Estimado huéspedAgradecemos mucho su reciente estancia y también el tiempo que se tomó para evaluarnos. Le esperamos pronto
