Ratings based on 126 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Room 116 smelled like mold
Posted 27 Jul 2024 on HotelsRoom 116 had a moldy smell. Water stains were visible on wall. I asked to change rooms and they allowed a change to the second floor. I don't think they should be utilizing that room at all with that strong smell of mold. The second room had no such smell.
by A verified traveler
Posted 25 Jul 2024 on Hotels
by A verified traveler
Posted 13 Mar 2024
Absolutely beautiful place. Make sure to stay two nights as the Kaiseki dinner on night two is incredible (true for most onsen resorts).
by A verified traveler from Stamford
Posted 12 Mar 2024
Staff extremely friendly and supportive, superb dinner and very nice room
The Onsen is top of class
by A verified traveler
Posted 20 Jul 2023
I was shocked how pretty our room was. The Japanese garden with a pond hearing the sound of river. There were two chairs on the balcony and we could sit there to enjoy the view. The foods, breakfast and dinner were excellent. The private hot spring and inside and outside hot springs were superb (yes, I tried all the hot springs the hotel has offered.) Definitely the money for the stay was well spent and we will come back to this place again. I am extremely impressed how the staff were friendly and trained well. If you know “Omotenashi”, the hotel offered all. Thank you so much for the excellent experience!!
by A verified traveler
Posted 24 Mar 2021
by A verified traveler
Posted 4 Sep 2020
by A verified traveler
Posted 24 Mar 2020 on Hotels
Very nice place. Quality service
by A verified traveler
Good value for price
Posted 18 Aug 2019 on HotelsGood value for the price, our room had a balcony can overlook the river and the koi pond. Shops and the tourist information in walking distance. The service and the breakfast are excellent.
Comment from Hotel Management
4 Oct 2019 by Yumerindo, Hotel Management
Thank you for your staying Yumerindo.
In addittion, we appreciate for your valuable opinion.
We will make an effort to be a Inn that you can feel comfortable and comfortable with reference to your opinion.
We hope so you'll visit us again if you visit Kurokawa.
Thank you very much.
by A verified traveler
Posted 19 May 2019
Do The manager was very nice. Vicky, our waitress at dinner was great. What caused my low rating was the room I got. I got the absolute worst view from my room I’ve ever had at any Onsen, no matter the price. Unacceptable for the enormous price I paid. Would never, ever recommend this property. I looked out at the rooftops of the property’s outbuildings, looking directly at a huge pink sightseeing bus, and huge electric lines covered in bright yellow plastic. We asked to be changed to another room and they wanted to charge us $500 extra to be moved to a larger room with an extremely mediocre view. Then they asked us to go check out another property nearby for an extra 4000 yen and we couldn’t believe our eyes. It was an old, aging property next to construction piles. It was a slap in the face and a waste of our precious travel time.
