Ratings based on 962 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jan 2025
Clean and close to transportation.
Comment from Hotel Management
14 Jan 2025 by Reception, Hotel Management
Thank you for staying with us.We are very happy to receive your compliments regarding the room.We will continue to strive to maintain cleanliness and ensure that our guests have a comfortable stay.Thank you very much for taking the time to post your review. All our staff look forward to welcoming you back.Sotetsu Fresa Inn Kyoto-Hachijoguchi Front Desk
by A verified traveler
Posted 8 Jan 2025
The hotel is just around 7mins walk to Kyoto station, very convenient location. The room is clean and quiet. The staff are friendly with good service.
Comment from Hotel Management
8 Jan 2025 by Reception, Hotel Management
Thank you very much for choosing to stay at Sotetsu Fresa Inn Kyoto-Hachijoguchi from the many hotels available.Thank you very much for your compliments about the location. Our hotel is located close to Kyoto Station's Hachijo East Exit, and there are restaurants and convenience stores nearby, so it is very popular with a wide range of customers, including those traveling and on business.We appreciate your compliments regarding our staff's service.Ensuring our customers' satisfaction is our motivation.Thank you very much for taking the time to post this review. All of our staff look forward to welcoming you back.Sotetsu Fresa Inn Kyoto-Hachijoguchi Front Desk
by A verified traveler from Bellevue
Posted 7 Jan 2025
Wonderful stay with a good breakfast every morning. Pjs provided were comfortable, and beds were comfy too. Rooms were small with little walking room but otherwise great. Walkable to the train and restaurants. We had a medical emergency so the front desk called EMT who arrived immediately and took great care of my daughter. Thank you!
Comment from Hotel Management
7 Jan 2025 by 相鉄フレッサイン京都駅八条口, Hotel Management
Thank you for sharing your positive experience. We are glad to hear that you enjoyed the breakfast and found the provided pajamas and beds comfortable. It's also great to know that the location was convenient for you, being walkable to the train and restaurants. We are especially pleased that our front desk staff could assist promptly during your medical emergency and that your daughter received the care she needed. We hope to welcome you back in the future.
by A verified traveler
Posted 4 Jan 2025
Excellent staffs.
Comment from Hotel Management
5 Jan 2025 by Reception, Hotel Management
Thank you for visiting us.We are happy to hear that you were satisfied with our service.We hope that we see you again.
by A verified traveler
Posted 31 Dec 2024
Comment from Hotel Management
31 Dec 2024 by Sotetsu Fresa Inn Kyoto-Hachijoguchi, Hotel Management
Thank you very much for using our hotel.As a hotel that specializes in accommodation, we use large beds from Serta, the company with the highest sales in the United States (their defining feature is that they provide an exquisite sleeping experience that is neither too hard nor too soft).As a result, it is true that the movement space in the rooms may be slightly reduced.With this in mind, we would appreciate it if you would take a look at the interior photos of the hotel on our reservation site and consider making a reservation.We hope that you will remember our hotel the next time you visit Kyoto.
by A verified traveler
Posted 28 Dec 2024
This was my second stay here... 4 nights, great hotel, great location- 2 minutes walk to station, very helpful staff. Room was a good size, everything you need. I will stay again.
Comment from Hotel Management
28 Dec 2024 by Sotetsu Fresa Inn Kyoto Station Hachijoguchi Front, Hotel Management
Thank you very much for staying at Sotetsu Fresa Inn Kyoto Station Hachijo Exit.Thank you very much for your kind words of praise about our hotel.We are happy to hear your compliments about our location as well.Thank you also for your kind words about our staff. We are very happy that we could help you have a pleasant trip.We look forward to having the opportunity to serve you again.Front Staff
by A verified traveler
Posted 17 Dec 2024
Convenient location made it easy to travel to bus and train stations. Near shopping areas that had lots of food options.
Comment from Hotel Management
17 Dec 2024 by Sotetsu Fresa Inn Kyoto-Hachijoguchi Front desk, Hotel Management
Thank you very much for taking the time to write a review of Sotetsu Fresa Inn Kyoto Station Hachijo-guchi.Thank you very much for your compliments on the location of our hotel.Our hotel is located close to the jr Kyoto Station Hachijo Exit, and we have received high praise from both business and leisure travelers because of the excellent facilities in the surrounding area.We are very pleased that you had a pleasant stay at our hotel.Thank you very much for choosing to stay at Sotetsu Fresa Inn Kyoto Station Hachijo-guchi from among many hotels.We sincerely look forward to welcoming you again.
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
15 Dec 2024 by Sotetsu Fresa Inn Kyoto-Hachijoguchi, Hotel Management
Thank you for visiting us.We happy to hear that you were satisfied with our service.We are looking forward to seeing you again.
by A verified traveler
Posted 8 Dec 2024
Staffs are very nice & helpful. But some can't speak english, so the communication will be challenged.
Comment from Hotel Management
8 Dec 2024 by Hachijoguchi Front desk, Hotel Management
Thank you very much for staying at our hotel.Thank you for your compliments about our staff. On the other hand, we apologize for any inconvenience caused by the communication. We have installed a translator at the front desk, and we will do our best to provide multilingual assistance to our staff members who do not speak English. We will do our best to make you stay with us again in the future.
by A verified traveler
Posted 1 Dec 2024
Awesome and friendly staff. Great comfy hotel.
Comment from Hotel Management
1 Dec 2024 by Reception, Hotel Management
Thank you very much for staying at Sotetsu Fresa Inn Kyoto Station Hachijo Exit.We are glad to hear that you had a pleasant stay with us.Thank you also for your compliments about our staff.It is very encouraging.Thank you very much for taking time out of your precious time to write us. We look forward to serving you again.Sotetsu Fresa Inn Kyoto Station Hachijo Exit
