Ratings based on 949 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
ENTIRE hotel staff were courteous and very helpful.
by A verified traveler
Posted 22 Nov 2024
I wish there was a floor to do laundry.
by A verified traveler
Posted 21 Nov 2024
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 18 Nov 2024
by A verified traveler
Posted 18 Nov 2024
Very easy to find after getting off the shinkansen at Kyoto station. Checking in and out was done via a machine kiosk (for some reason it couldn't read any of my credit cards, but I could pay by cash)
by A verified traveler
Posted 16 Nov 2024
Very close to Kyoto Station, so easy to get to and travel from. The check-in process is automated via kiosk but this process is confusing as the design of the walk-in area does not make it clear what you should do (there are staff at desks) and the area's aren't labelled well. Due to how busy the hotel was, it was hard to get an elevator. The room was large but that was due to a free upgrade and the bathroom was clean and spacious. Good amenities.
by A verified traveler from Anchorage
Posted 16 Nov 2024
Self check in/out was fast/cost efficient but staff had the "ho-hum, matter of fact" attitude. There was no graciousness or appreciation, which quite unusual for Japan. Superior twin room only had 1 drawer for our personal items & resorted to obtaining 2 cardboard boxes from Aeon store to remedy the issue.
by A verified traveler
Posted 15 Nov 2024
We enjoyed our stay here. It was clean, friendly and safe. Only down side , we weren’t able to get extra towels we tried calling down to the front desk but no one picked up.
