Ratings based on 309 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Oct 2024
2 rooms were supposed to be 2 twin beds but all the rooms had only 1 bed which was not what i had reserved. Won't be coming back ever.
by A verified traveler
Posted 22 Sep 2024
Pros: We arrived at the property 30 minutes early to ask if luggage storage is available and they offered to let us check in early.
^ I’m glad we didn’t do luggage storage as I definitely wouldn’t trust this hotel with my private property.
Cons:
• The first was arrival into the property, the lifts seemingly have broken sensors and they kept opening and closing repeatedly despite the lift being empty and just arriving - they closed on my partners arm
• The general hotel smells unpleasant and is quite unclean
• None of the staff are Japanese and a few of them are from countries where the culture can treat woman very differently in a negative way, which I hoped wouldn’t be an issue if they are living in japan but the male staff made me feel uncomfortable and unsafe. They kept staring at my chest (which was mostly covered) and watched my put in my card pin.
• Now onto the room - this was absolutely disgusting, it smelled terrible in the bathroom and main room, our window was locked and frosted glass so we had 0 view outside (this also felt very unsafe in the event of a fire). There were stains everywhere - the floor, bed, walls and I’m not talking little stains but around 20cm stains and what looked like feces smeared on the wall.
We only managed to spend 10 minutes in the room before deciding the property felt unsafe and was too dirty
When we politely asked to check out they were rude and angry saying they won’t refund us (we didn’t ask or expect)
by A verified traveler
Posted 4 Sep 2024
Great property overall, but cleanliness could be improved a bit, particularly the carpets and the shower area.
by A verified traveler
Posted 26 Aug 2024
It is nice that it is walking distance to the train station. Close to the malls and lot of dining options as well.
by A verified traveler
Posted 2 Aug 2024
Staff were attentive and helpful, check in process was easy enough - however pre-check in that is emailed out was confusing and didn’t work for us.
For the price it’s fine. It’s close to everything we needed and had everything we needed. The bed was FIRM (uncomfortably so) and the room small, but we were prepared for that. Overall, really just a get what you paid for situation.
by A verified traveler
Posted 26 Jul 2024
Pretty decent for the price. Small room but I’d say it was average for what you get in Japan for this price range. Good location for walking and train stations. Great that they’ll store you bags before you are able to check in.
by A verified traveler
Posted 18 Jul 2024 on Hotels
The hotel has very convenient location. But from all hotels we have stayed in Japan, this one was by far the worst. It is dirty, the room had disgusting odour and it was noisy. Definitely not worth it, despite the low price. The staff is mainly non-Japanese and is not much friendly.
by A verified traveler
Disgusting
Posted 18 Jul 2024 on HotelsDirty, water coming out of the bathroom all the time. Small rooms, ugly and old sheets, we lost one card and had to pay 3000 yen. Location was good but only thing.
by A verified traveler
Posted 17 Jul 2024
by A verified traveler
Posted 4 Jul 2024 on Hotels
Central , easy access to all amenities
