Ratings based on 126 Verified Reviews

3.9 out of 5
86% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Westlake

This traveler left a rating score only Posted 27 Jul 2024 on Orbitz
5 out of 5
by A verified traveler

Posted 6 Apr 2021 on Hotels
Wonderful
2 out of 5
by A verified traveler from Tokyo japan

Posted 14 Dec 2020
nothing and nothing as advertised on expedia! very old construction and the breakfast lacks everything! very disorganized! I'm disappointed! hot spring time is not enough to enjoy anything! I don't recommend this place to anyone
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 29 Jan 2020 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 18 Dec 2019
4 out of 5
by A verified traveler

GREAT Service attitude

Posted 8 Dec 2019 on Hotels
Very friendly staff especially Mazukawa san. Cheers to have such a great service oriented staff. I have traveled many times to Japan and he is the BEST front desk staff i hv ever met. He really goes out of the way to help n explain things. Kudos!
5 out of 5
by A verified traveler

Posted 15 Jun 2019
The onsen was superb
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 3 Jan 2019
2 out of 5
by A verified traveler

This traveler left a rating score only Posted 27 Sep 2018
2 out of 5
by A verified traveler from USA

Picture shown on line is not representative

Posted 3 Apr 2018
The hotel is incredibly rundown and grimy feeling. The staff tried to make us comfortable but it was not at all what we were expecting. Disappointing for the cost. We made the best and did enjoy their breakfast that was included.
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