Ratings based on 455 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Angelica McCarter, Hotel Management
Hello Karen, thank you for staying with us and for sharing valuable feedback. Your satisfaction is what matters to us! The staff and I look forward to having you as our guest again. Kind regards, Angelica McCarter Assistant General Manager,
by A verified traveler from Andover
Posted 15 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Dianne Heuvelmans, Hotel Management
Hi Neely,Thank you for staying with us and sharing feedback. We hope to see you again when you are back in the Wauwatosa area.Best regards,Dianne HeuvelmansGeneral Manager
by A verified traveler from Andover
Posted 14 Oct 2024
We stay here quite often. And absolutely love it. Breakfast is free and the coffee is pretty good. And the staff is always wonderful. Thank you
Comment from Hotel Management
14 Oct 2024 by Dianne Heuvelmans, Hotel Management
Hi Neely,Thank you for staying with us and for sharing valuable feedback. The team and I appreciate your loyalty and are happy to hear you enjoy breakfast, the coffee and find our team friendly. We look forward to having you as our guest again soon!Kind regards,Dianne HeuvelmansGeneral Manager
by A verified traveler
Posted 7 Oct 2024
I think we were in a disability enabled room. The shower had only a partial door so the bathroom got pretty wet when we showered.
The mattress and pillows were extremely comfortable.
Breakfast was outstanding.
I really liked this hotel!
Comment from Hotel Management
11 Oct 2024 by Angelica McCarter , Hotel Management
Hello Nancy Thank you for staying with us and for sharing valuable feedback. Our rooms are designed with walk in showers with only half glass no closing door I do apologize that your floor got wet from that, Overall it looks like you enjoyed your visit and that's what we like to hear! your satisfaction is what matters to us! The staff and I look forward to having you as our guest again. Kind regards, Angelica McCarter Assistant General Manager,
by A verified traveler
Posted 1 Oct 2024
Comment from Hotel Management
1 Oct 2024 by Angelica McCarter, Hotel Management
Hello Adrian Thank you for staying with us and for sharing valuable feedback. The staff and I look forward to having you as our guest again. Kind regards, Angelica McCarter Assistant General Manager,
by A verified traveler
Posted 28 Aug 2024
Comment from Hotel Management
29 Aug 2024 by Angelica McCarter, Hotel Management
Hello Christopher, Thank you for staying with us and for sharing valuable feedback. The staff and I look forward to having you as our guest again. Kind regards,Angelica McCarter Assistant General Manager,
by A verified traveler
Nice but noisy
Posted 26 Aug 2024 on HotelsNice stay but the room was very noisy during the night. The noise came from a building across the street. It made sleep challenging.
Comment from Hotel Management
27 Aug 2024 by Dianne Heuvelmans, Hotel Management
Hello Anonymous,Thank you for staying with us and for sharing feedback. The team and I are glad to hear that overall, your experience was positive. We are sorry to hear about the noise from a building across the street and is something we will investigate further. We hope to have you as our guest again when you are in the Wauwatosa area.Best regards,Dianne HeuvelmansGeneral Manager
by A verified traveler
Posted 11 Aug 2024 on Hotels
Good service, clean, great amenities.
Comment from Hotel Management
12 Aug 2024 by Dianne Heuvelmans, Hotel Management
Hello Carrie,On behalf of our team, thank you for staying with us and for sharing valuable feedback. We are happy to hear you found our service good, rooms clean with great amenities. We look forward to having you as our guest again when your travels bring you back to the Wauwatosa area.Sincerely,Dianne HeuvelmansGeneral Manager
by A verified traveler
Posted 7 Aug 2024 on Hotels
Comment from Hotel Management
12 Aug 2024 by Dianne Heuvelmans, Hotel Management
Hello Anonymous,Thank you for your feedback and for staying with us. We look forward to seeing you again.Best regards,Dianne HeuvelmansGeneral Manager
by A verified traveler
Posted 31 Jul 2024
Comment from Hotel Management
27 Aug 2024 by Dianne Heuvelmans, Hotel Management
Hello Cyerra,Thank you for staying with us and for sharing your feedback.Kind regards,Dianne HeuvelmansGeneral Manager
