Ratings based on 860 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Jun 2024
Ok but great
Comment from Hotel Management
28 Jun 2024 by Chris Johnson - General Manager, Hotel Management
Thank you for staying with us and taking the time to provide a review. We strive to deliver ‘5’ experiences for our guests and see that you rated us a ‘3’. Was there anything specific that occurred or just a general feeling that prompted the rating? Direct guest feedback is the most important tool we have for improving our service consistency. We do hope to take care of you on future visits to Milwaukee and have a great day!
by A verified traveler
Posted 25 Jun 2024
N/a
Comment from Hotel Management
26 Jun 2024 by Chris Johnson - General Manager, Hotel Management
Thank you for staying with us and taking the time to provide a rating. The team enjoys seeing ‘5’ out of ‘5’ from guests who recognize their efforts. We look forward to taking care of you on future visits to Milwaukee and have a great day!
by A verified traveler
Posted 25 Jun 2024
Property was well maintained,, exceeded expectations,,,,
Comment from Hotel Management
26 Jun 2024 by Chris Johnson - General Manager, Hotel Management
Thank you for staying with us and taking the time to provide a review which I will certainly share with the team. They enjoy hearing from our guests who recognize their efforts. We look forward to taking care of you on future visits to Milwaukee and have a great day!
by A verified traveler
Posted 24 Jun 2024
The indoor pool is warm and the chlorine levels aren't too severe
Comment from Hotel Management
25 Jun 2024 by Chris Johnson - General Manager, Hotel Management
Thank you for staying with us and taking the time to provide a review. I am glad you enjoyed your stay and the pool was to your satisfaction. We look forward to taking care of you on future visits to Milwaukee and have a great day!
by A verified traveler
Posted 23 Jun 2024
Property was in good shape and the staff was friendly.
Comment from Hotel Management
24 Jun 2024 by Chris Johnson - General Manager , Hotel Management
Thank you for staying with us and taking the time to provide feedback. I will certainly share the “in good shape and staff was friendly” with the team as they enjoy hearing from our guests. We look forward to taking care of you on future visits to Milwaukee and have a great day!
by A verified traveler
Posted 23 Jun 2024
Comment from Hotel Management
25 Jun 2024 by Chris Johnson - General Manager, Hotel Management
Thank you for staying with us and taking the time to provide a rating. I noticed you rated us a ‘4’. Was there anything we could have done better to help you enjoy your stay more? Direct guest feedback is the best tool we have for improving our service consistency. We hope to be of service to you on future visits to Milwaukee and have a great day!
by A verified traveler
Posted 23 Jun 2024
Fine
Comment from Hotel Management
23 Jun 2024 by Chris Johnson - General Manager, Hotel Management
Thank you for staying with us and taking the time to leave a review. Though the comment is “fine”, the ‘2’ out of ‘5’ rating would indicate we could have done better. I apologize for not delivering a better overall experience, was it something specific or just an overall feeling? Direct guest feedback is the best tool we have for improving our service delivery. We look forward to taking care of you on a future visit and delivering a better stay for you.
by A verified traveler
Posted 21 Jun 2024
Quick check in
Clean room & facilities
Comment from Hotel Management
22 Jun 2024 by Chris Johnson - General Manager, Hotel Management
Thank you for staying with us and taking the time to provide a review. I will certainly share the “quick check-in and clean room/facilites” comment with the team as they enjoy hearing from guests who recognize their efforts. We look forward to taking care of you on your next visit to Milwaukee and have a great day!
by A verified traveler
Posted 20 Jun 2024
Pool was freezing and too much chlorine
Comment from Hotel Management
21 Jun 2024 by Chris Johnson - General Manager, Hotel Management
Thank you for staying with us and taking the time to provide a review. I apologize for the inconsistency with the pool water temperatures, we had our pool contractor out this week to make sure it is working properly. We do hope the rest of your stay was enjoyable and look forward to taking care of you on future visits to Milwaukee.
by A verified traveler
Posted 9 Jun 2024
The breakfast is poor
Comment from Hotel Management
9 Jun 2024 by Chris Johnson - General Manager , Hotel Management
Thank you for staying with us and taking the time to provide a review. I see you noted the breakfast as “poor”, was that the variety of options or the quality of what was offered? Direct guest feedback is our most important tool for improving service and quality consistency. We do hope to be of service to you on a future visit and providing you with a better breakfast experience.
