Ratings based on 792 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jan 2025
Looks good, I believe there should be availability of drinking water in the hotel. You have bring on your own..
Comment from Hotel Management
4 Jan 2025 by Hotel Management, Hotel Management
Dear NEERAJ, We are grateful that you selected our hotel during your recent visit to the area and are delighted to learn that your stay was pleasant. Your feedback is of great value to us, as it enables us to enhance our services continually. We look forward to the opportunity of hosting you again at Extended Stay America in the days to come.Sincerely,Hotel Management
by A verified traveler
Posted 29 Nov 2024
by A verified traveler
Posted 28 Nov 2024
It was a good deal and staff member was great. I was an after hours check in and he came down and checked me in promptly .
by A verified traveler
Posted 29 Oct 2024
When I checked in, I was told they take a pic of your ID . I asked how long it was kept and was told pretty much indefinitely. I was not comfortable with that as if they get hacked, your info is out there. I was told I could stop by the front desk at checkout and have it deleted. I did so and was told that the person working didn’t know how to do it and would call me when the manager had done so. Still waiting…
Also ran out of toilet paper. Thankfully we bought a roll at the store in anticipation of this occurrence. For an extended stay facility, there was not one kitchen tool in the room, and one facecloth, one hand towel and two half sized “bath” towels for two people. Room was also old and run down with peeling paint.
Comment from Hotel Management
30 Oct 2024 by Hotel Management, Hotel Management
Dear Joan, We are disheartened to learn of your dissatisfaction with your recent stay at our hotel. Please accept our sincerest apologies for any inconvenience caused. As a hospitality provider, we are committed to delivering exceptional service and experiences to our guests, and we deeply regret that we fell short of your expectations. Rest assured, we will be taking the necessary steps to address the issues you have raised, to prevent a recurrence, and to enhance the overall quality of our services. Your candid feedback is invaluable to us, and we are grateful for the opportunity to improve. Sincerely,Hotel Management
by A verified traveler
Posted 27 Oct 2024
by A verified traveler
Posted 26 Oct 2024
by A verified traveler
Posted 15 Oct 2024
I did not like the fact I was put in a room that had a patched wall and had holes and the bathroom sink was damaged
Comment from Hotel Management
16 Oct 2024 by Hotel Management, Hotel Management
Dear Kelly, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Your comments about the condition of your room have been noted, and we are committed to enhancing the overall guest experience by addressing these concerns. We hope to serve you better in the future and provide you with a more enjoyable stay that reflects the high standards we aim to uphold. Sincerely,Hotel Management
by A verified traveler
Posted 9 Oct 2024 on Hotels
by A verified traveler
Posted 6 Oct 2024
Very clean and comfortable room and good check-in service. The website said the hotel would offer breakfast, but it did not. It also said there would be amenities like shampoo and there were not. The website should be more accurate about this, but the room was still excellent for the price and we would definitely stay again.
by A verified traveler
Posted 30 Sep 2024 on Hotels
Overall our stay was great. We had 5 rooms for 13 people and wanted to keep the cost down. We got what we paid for. The staff was wonderful. I was surprised when they didn't take cash, but that was my fault because I didn't read every little detail in my search. This is a bare bones motel. No hair dryers, shampoos, had to search for a garbage can in our room etc. They offer stoves and microwaves, but nothing in the room for pans or utensils. I guess things have changed since the last time I stayed at an extended stay. Fortunately, we weren't counting on any of that as our stay was a short stay. We had a place to crash for the night and enough room to play some cards for a bit. It served it's purpose.
Comment from Hotel Management
2 Oct 2024 by Hotel Management, Hotel Management
Dear Lori, We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back in the near future to provide you with an even better experience. Thank you once again for staying with us with your family.Sincerely,Hotel Management
