Ratings based on 993 Verified Reviews

4.3 out of 5
88% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from lake forest

Posted 24 Nov 2024
Walking to the pool is freezing on the first floor
5 out of 5
by A verified traveler

Posted 17 Nov 2024
Great customer service
5 out of 5
by A verified traveler

Posted 10 Nov 2024
Great service from the staff and options for dining.
Comment from Hotel Management
15 Nov 2024 by Jen Jaseck - GM, Hotel Management
We are happy to hear that you enjoyed your stay! Thank you for your positive feedback regarding our staff, we will be sure to share with the team!
5 out of 5
by A verified traveler from Shullsburg

Posted 29 Oct 2024
Very nice property!
3 out of 5
by A verified traveler

Posted 19 Oct 2024
Bathrooms are terrible no privacy
5 out of 5
by A verified traveler

Posted 18 Oct 2024
Balcony
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 30 Sep 2024
2 out of 5
by A verified traveler

Posted 14 Sep 2024
Our room felt damp and sticky. When we initially came inside, it smelled like smoke. Sure enough, I found an empty pack of cigarettes under the couch. I informed the gentleman who checked us in. He seemed dismissive and didn’t even bother to take any notes. The other front desk attendee came up to me to ask what my room number was (because the other guy obviously didn’t remember) so she can alert the GM. One good thing about this place is that it’s conveniently adjoining to the Food Hall, which we enjoyed. It’s nearby the Public Museum too. But, that’s about as good as it gets.
3 out of 5
by A verified traveler

Posted 10 Sep 2024
The room was nice, however we did have issues with our shower valve. It was very finicky and we could not get it to stay at one warm temperature. We also enjoyed the pool, however there wasn’t a bathroom in the pool area, but outside of the pool area. The parking ramp was also under construction and it was extremely difficult to navigate through because there were not enough signs directing where to go to get out. We did very much enjoy the access to the Third Street Market Hall!
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 9 Sep 2024
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