Ratings based on 968 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2024
Property building dirty
Comment from Hotel Management
1 Nov 2024 by Customer Care Team, Hotel Management
Dear Miguel, thank you for your feedback regarding your stay. We're sorry to hear that the property did not meet your cleanliness expectations. Cleanliness is a top priority for us, and your comments will be addressed with our housekeeping team to ensure improvements are made. We appreciate you bringing this to our attention and hope you’ll consider staying with us again in the future for a better experience.Warm regards,Customer Care Team
by A verified traveler from Brighton
Posted 29 Oct 2024
Towels and sheets was in bad condition and smells bad.
Comment from Hotel Management
30 Oct 2024 by Customer Care Team, Hotel Management
Dear Jose, we deeply regret that you experienced issues with the condition and cleanliness of the towels and sheets during your stay. This is not the standard we strive for, and we take your feedback very seriously. We will address this matter with our housekeeping team to ensure that all linens meet our cleanliness and quality standards. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a much-improved experience in the future.Warm regards,Customer Care Team
by A verified traveler
Posted 28 Oct 2024
Staff was rude, place was very dirty, homeless looking in windows. Not like described or pictured at all.
Comment from Hotel Management
30 Oct 2024 by Customer Care Team, Hotel Management
Dear Gretchen, we sincerely apologize for the experience you had during your stay. It’s disappointing to hear about the cleanliness issues and the behavior of our staff. We take these concerns seriously and will address them with our team to ensure improvements are made. Your feedback is invaluable in helping us enhance our services. Thank you for bringing this to our attention, and we hope you’ll consider giving us another chance in the future.Warm regards,Customer Care Team
by A verified traveler
Posted 24 Oct 2024
N/A
Comment from Hotel Management
30 Oct 2024 by Customer Care Team, Hotel Management
Dear Martin, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Warm regards,Customer Care Team
by A verified traveler
Posted 22 Oct 2024
More security on site needed
Comment from Hotel Management
23 Oct 2024 by Customer Care Team, Hotel Management
Dear Bianca, thank you for your feedback. We appreciate your concern regarding security on-site, as the safety and comfort of our guests are our top priorities. We will certainly consider your suggestion and explore ways to enhance our security measures. If there’s anything else you would like to discuss, please feel free to reach out. We hope to welcome you back soon!Warm regards,Customer Care Team
by A verified traveler
Posted 21 Oct 2024
The rooms were not clean, specifically the walls were dirty. The curtain was dirty, the sheets had a stain, the lamps didnt work, the stairs outside were dirty.
Comment from Hotel Management
22 Oct 2024 by Guest Experience Team, Hotel Management
Dear Jesse, thank you for sharing your concerns with us. We sincerely apologize for the cleanliness issues you encountered during your stay. This is not reflective of our standards, and we will address these matters with our housekeeping team immediately. Your feedback is invaluable in helping us improve our facilities. We hope to have the opportunity to provide you with a much better experience in the future.Warm regards,Customer Care Team
by A verified traveler
Posted 20 Oct 2024
Room very small old flooring and bathroom. Only one chair. Very small room to move around for two people.
Comment from Hotel Management
22 Oct 2024 by Guest Experience Team, Hotel Management
Dear Amado, thank you for your feedback regarding your recent stay. We’re sorry to hear that the room size and condition did not meet your expectations. Cleanliness and comfort are top priorities for us, and we appreciate your input about the amenities and staff service. We will take your comments into consideration as we work to improve the experience for our guests. We hope to have the opportunity to serve you better in the future.Warm regards,Customer Care Team
by A verified traveler from Vancouver
Posted 19 Oct 2024
Great
Comment from Hotel Management
22 Oct 2024 by Guest Experience Team, Hotel Management
Dear Shaun, thank you so much for your positive feedback! We're thrilled to know that you enjoyed your stay with us and that everything met your expectations. Your satisfaction is our top priority, and we look forward to welcoming you back for another fantastic stay in the future.Warm regards,Customer Care Team
by A verified traveler
Posted 12 Oct 2024
Overall, for the price, it is an excellent deal Did have some trouble dealing with two remotes for the television. Overall, a good experience.
Comment from Hotel Management
14 Oct 2024 by Guest Experience Team, Hotel Management
Dear GARY, thank you for your kind words and for highlighting the value we offer! We're glad to hear you had a good experience overall. However, we apologize for any inconvenience caused by the two remotes for the television. If you have any issues during your next stay, please don’t hesitate to reach out to our staff for assistance. We appreciate your feedback and look forward to welcoming you back soon!Warm regards,Customer Care Team
by A verified traveler
Posted 10 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Guest Experience Team, Hotel Management
Dear VERONICA, thank you so much for your valuable rating. It gives us immense pleasure to understand that you were happy with your stay and we look forward to hosting you soon! Warm regards,Customer Care Team
