Ratings based on 537 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Dec 2024
Okay
Comment from Hotel Management
19 Dec 2024 by JC, Hotel Management
Thomas,We appreciate you taking the time to share your thoughts. If there’s anything specific you’d like to share or suggest, we’d love to hear it. Looking forward to welcoming you back soon!Happy Holidays!J CullymoreGeneral ManagerHoliday Inn Express & SuitesMillersburg, Ohio
by A verified traveler
Posted 9 Dec 2024
The bed was too soft, but everything else was great. I would definitely stay here again.
Comment from Hotel Management
19 Dec 2024 by JC, Hotel Management
Matthew,We’re glad to hear that, despite the bed being a bit too soft for your liking, you had a great overall experience and would stay with us again. Your comfort is important to us, so we’ll take your comment about the bed into consideration.We look forward to welcoming you back soon for another wonderful stay! Merry Christmas from all of us,J. CullymoreHoliday Inn Express & SuitesMillersburg, Ohio
by A verified traveler
Posted 1 Dec 2024
Really clean and nice. Up-to-date. Very impressed.
Comment from Hotel Management
8 Dec 2024 by jez, Hotel Management
Rebekah,Thank you for your kind words! We're delighted to hear that you found everything really clean, nice, and up-to-date. It’s wonderful to know we left such a positive impression on you. We look forward to welcoming you back for another great stay!Happy Holidays,J CullymoreGeneral Manager
by A verified traveler
Posted 24 Nov 2024
Clean. Polite and helpful staff. Ideal parking for us as we were traveling with a horse trailer.
Comment from Hotel Management
8 Dec 2024 by JC, Hotel Management
Sarah,Thank you for your feedback! We're glad you found the property clean and the staff polite and helpful. It's great to hear that the parking was ideal for your needs while traveling with a horse trailer. We’re always here to make your stay as convenient and comfortable as possible. We hope to welcome you back soon! Happy Holidays,Jerry C.General ManagerHoliday Inn Express & SuitesMillersburg, Ohio
by A verified traveler
Posted 15 Nov 2024
We loved the clean atmosphere, the authenticity of the staff and the amazing breakfast! We have food allergies and there was always a gf option. Thank you
Comment from Hotel Management
16 Nov 2024 by JC, Hotel Management
Benjamin,Thank you for your kind words! We're so glad you enjoyed the clean atmosphere, the authenticity of our staff, and our amazing breakfast. It means a lot to us that we could accommodate your food allergies with gluten-free options. We look forward to welcoming you back again soon!Jerry CullymoreGeneral Manager
by A verified traveler
Posted 10 Nov 2024
Bery comfortable befs, great breakfast and hospitality
Comment from Hotel Management
16 Nov 2024 by Jez, Hotel Management
Thank you for your lovely feedback! We're delighted to hear you enjoyed our comfortable beds, great breakfast, and warm hospitality. We hope to have the pleasure of hosting you again soon!Jerry CullymoreGeneral Manager
by A verified traveler
Posted 2 Nov 2024
The hotel was easy to get to and the parking was fine. But the noise from traffic was terrible. The inside walls could of been insulated better. You could hear a lot of noise from the rooms next to us. The breakfast bar had a good variety of things to choose from.
Comment from Hotel Management
2 Nov 2024 by Jerry, Hotel Management
JoAnn, I'm so sorry to hear that the noise was an issue during your stay! That's definitely not the peaceful experience we want for our guests. It's great that you found the hotel easy to get to and the parking convenient, but I'm truly disappointed that the traffic and noise from other rooms disrupted your stay. We really appreciate you letting us know about this, as it helps us identify areas where we can improve.We're glad you enjoyed the breakfast selection, though!We'll be sure to discuss your feedback about the noise levels with our team and explore options for better sound insulation. We want to make sure all our guests have a comfortable and relaxing stay.We hope you'll give us another chance in the future to show you a quieter experience.Jerry CullymoreGeneral Manager
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Jerry, Hotel Management
LauraThank you for the 5 out of 5 rating! We’re thrilled to know you had a wonderful experience with us. Your feedback motivates our team to continue providing the best possible stay for our guests.We look forward to welcoming you back soon! If there’s anything specific you’d like during your next visit, please don’t hesitate to reach out.Warm regards,Jerry CullymoreGeneral Manager
by A verified traveler
Posted 13 Oct 2024
Property clean and attractive easy parking.and easy to find Staff pleasant and friendly
Comment from Hotel Management
15 Oct 2024 by JC, Hotel Management
Ms Terri,Thank you for your wonderful feedback! We’re delighted to hear that you found our property clean, attractive, and easy to access with convenient parking. It’s also great to know our staff left a positive impression with their pleasant and friendly service.We look forward to having you stay with us again soon!Jerry C.General ManagerHoliday Inn Express & SuitesMillersburg, OH.
by A verified traveler
Posted 10 Oct 2024
Very clean room, great place to stay
Comment from Hotel Management
15 Oct 2024 by JC, Hotel Management
Ms Cynthia,Thank you for your kind words! We’re so pleased to hear that you found your room very clean and that our hotel provided a great place to stay. Your positive feedback means a lot to us!We look forward to welcoming you back for another fantastic stay soon.Jerry CullymoreGeneral ManagerHoliday Inn Express & SuitesMillersburg, Ohio
