Ratings based on 991 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Front desk girl was super nice, but the room itself left things desired. What I couldn’t understand is how someone can say they cleaned and left pink mildew all over the faucet and shower! Ewwww
Comment from Hotel Management
21 Nov 2024 by sam, Hotel Management
We appreciate you taking the time to write a review. We appreciate your compliments which highlight what we are doing well and your recommendations for areas of improvement. Your review is valuable because it is how we monitor and improve our guest experience. Thanks again and we humbly request a return visit.
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
21 Nov 2024 by sam, Hotel Management
We appreciate you taking the time to write a review. We appreciate your compliments which highlight what we are doing well and your recommendations for areas of improvement. Your review is valuable because it is how we monitor and improve our guest experience. Thanks again and we humbly request a return visit.
by A verified traveler
Posted 5 Nov 2024
Clean, ran out of coffee, little noisy, some of the noise was beyond the hotels ability though
Comment from Hotel Management
5 Nov 2024 by General Manager, Hotel Management
Dear Medina,Thank you for staying with us and highlighting our clean facilities; however, we are disappointed you had concerns. Please accept our apologies for any inconvenience with the coffee or noise. Rest assured, we will share your comments with our team to ensure any opportunity for improvement is seized. It was a pleasure having you here, and we hope you'll consider giving us another chance to go above and beyond for you in the future.
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
4 Nov 2024 by SAM, Hotel Management
Thank you so much for your kind comments. I know you have a choice in where you stay, and I would like to thank you for choosing our LaQuinta INN & Suites! I am glad we were able to make your time here an enjoyable one. Your compliments are appreciated but it’s especially kind of you to recognize the staff who do a great job taking care of all our guests. We enjoy having you as our guests, look forward to welcoming you again soon.
by A verified traveler
Posted 2 Nov 2024
Located in the back of other buildings.
Comment from Hotel Management
3 Nov 2024 by General Manager, Hotel Management
Dear Eugene,Thank you for being our guest recently. It was a pleasure having you here; however, we apologize for any inconvenience caused by our location. We understand that it may not be convenient for everyone, and we do our best to provide transportation information and details on nearby attractions to make our guests' stay as enjoyable as possible. Take care, and we wish you safe travels.
by A verified traveler
Posted 20 Oct 2024
The bathroom could have been much cleaner. The bathroom door had visible dirt and stickiness. The shower had scum around where tile met bathtub.
The elevator and area around elevator on third floor was not clean.
Comment from Hotel Management
22 Oct 2024 by General Manager, Hotel Management
Dear Deanna,Thank you for taking a moment to share your thoughts with us. Please accept our sincere apologies for your concerns with the cleanliness of our property, and we will share your comments with housekeeping so that they can correct any issues accordingly. Your feedback is greatly appreciated, and we hope you will consider returning to allow us another opportunity to change your perceptions.
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
4 Nov 2024 by Sam Gunn, Hotel Management
Thank you so much for your kind comments. I know you have a choice in where you stay, and I would like to thank you for choosing our LaQuinta INN & Suites! I am glad we were able to make your time here an enjoyable one. Your compliments are appreciated but it’s especially kind of you to recognize the staff who do a great job taking care of all our guests. We enjoy having you as our guests, look forward to welcoming you again soon.
by A verified traveler
Posted 14 Oct 2024
Very pleasant and clean will stay again!!
Comment from Hotel Management
15 Oct 2024 by sam, Hotel Management
We appreciate you taking the time to write a review. We appreciate your compliments which highlight what we are doing well and your recommendations for areas of improvement. Your review is valuable because it is how we monitor and improve our guest experience. Thanks again and we humbly request a return visit
by A verified traveler
Posted 13 Oct 2024
Great
Comment from Hotel Management
15 Oct 2024 by sam, Hotel Management
We appreciate you taking the time to write a review. We appreciate your compliments which highlight what we are doing well and your recommendations for areas of improvement. Your review is valuable because it is how we monitor and improve our guest experience. Thanks again and we humbly request a return visit
by A verified traveler
Posted 9 Oct 2024
It suppose to be a SMOKE FREE PROPERTY BUT THEY LET THEM SMOKE IF THEY PAY THE 250.00 so the KB NS room i reserved was DRITY AND FILLED WITH SMOKE..HOUSE KEEPING LEFT A DIRTY BATH SPONGE IN THE SHOWER FRONT DESK HAD TO COME IN AND CLEAN THE ROOM AND SPRAY SOME DISINFECTING SPRAY FOR THE VERY VERY VERY VERY VERY BAD ORDER..AND NO CAME TO TALK TO US OR GAVE US A DISCOUNT..NEVER AGAIN WILL I STAY THERE…
Comment from Hotel Management
9 Oct 2024 by General Manager, Hotel Management
Dear Marilyn,Thank you for sharing your thoughts and feedback. We're sorry that your stay wasn't what you expected. Please know this is a smoke-free property, and our team works hard to enforce this policy. We apologize that you noticed an odor in your room, and rest assured, our housekeeping team will identify and correct this concern. We'll remain committed to delivering clean and fresh accommodations to our guests, and we wish you safe travels on the road ahead.
