Ratings based on 974 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
hardwood floor throughouts makes for noise coming down from second floor. avoid downstairs room in the back. otherwise decent property!
Comment from Hotel Management
22 Nov 2024 by Customer Care Team, Hotel Management
Dear Mehdi,Thank you for taking the time to share your experience at The Millwood. We greatly appreciate your detailed feedback which helps us enhance our guest experience.We value your comments about room comfort and are pleased you found our property to be decent overall. As a boutique hotel, we take pride in continuously evaluating ways to improve our guests' stays and maintain the distinctive character of our establishment.We hope to have the opportunity to welcome you back and provide you with an exceptional experience in one of our other well-appointed rooms, each offering its own unique charm.Kind Regards,Vijay Patel General Manager
by A verified traveler
Posted 20 Nov 2024
Very nice room.
Comment from Hotel Management
21 Nov 2024 by Customer Care Team, Hotel Management
Dear Damarcus,Thank you for the excellent rating and wonderful feedback about your room at The Millwood! We're delighted you enjoyed your stay with us.We take pride in providing our guests with comfortable and well-appointed accommodations, and we're thrilled your room met our high standards.We look forward to welcoming you back on your next visit to Millbrae.Kind Regards,Vijay Patel General Manager
by A verified traveler from Alliance
Posted 19 Nov 2024
Detailed and really good.
Comment from Hotel Management
19 Nov 2024 by Customer Care Team, Hotel Management
Dear Victoria,Thank you for the fantastic rating! We're thrilled that your stay at The Millwood met your expectations. Our team takes great pride in ensuring every detail contributes to a memorable experience for our guests.We're so happy you found everything to be detailed and good - it's wonderful feedback like yours that makes our dedication to service excellence truly worthwhile. The Millwood team strives to maintain the highest standards in all aspects of our guest experience.We'd be delighted to welcome you back on your next visit to Millbrae. Thank you for choosing The Millwood for your stay!Kind Regards,Vijay Patel General Manager
by A verified traveler from reno
Posted 17 Nov 2024
❤️ this place for over 20 years
Comment from Hotel Management
19 Nov 2024 by Customer Care Team, Hotel Management
Dear Michael,What an incredible honor to have earned your loyalty for over two decades! Your continued trust in The Millwood truly means the world to us. Long-term guests like yourself have become part of our hotel's cherished history, and we're genuinely grateful for your enduring support.Your perfect rating fills us with joy, and knowing that you've chosen us consistently for 20 years speaks volumes about the special connection we've built. We look forward to continuing this wonderful relationship and creating many more memorable stays for you in the years to come.Thank you for being such a valued member of The Millwood family!Kind Regards,Vijay Patel General Manager
by A verified traveler
Posted 16 Nov 2024
Property has nice bedding, tvs and updated bathroom. Plenty of restaurants within driving distance. Parking can be tough due to limited number of spots. Area around property is a bit noisy.
Comment from Hotel Management
19 Nov 2024 by Customer Care Team, Hotel Management
Dear Guest,Thank you for taking the time to share your review of The Millwood. We're pleased to hear you enjoyed our modern amenities, including our premium bedding, updated TVs, and renovated bathrooms. Your comfort is our priority, and we're glad these features enhanced your stay.We understand your concerns about parking and noise levels. Being in a vibrant area has its advantages, like the variety of dining options you mentioned, but we recognize it can present challenges too. We're actively working on solutions to optimize our parking situation for our guests' convenience.Your balanced feedback helps us continue improving our guest experience. We hope to welcome you back.Kind Regards,Vijay Patel General Manager
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Customer Care Team, Hotel Management
Dear Guest,Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards,Customer Care Team
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 2 Nov 2024
Beautifully renovated but walls are very thick. Can't sleep all night because I can hear neighbors shower and water dripping down all night.
Comment from Hotel Management
5 Nov 2024 by Customer Care Team, Hotel Management
Dear Rosaline,Thank you for taking the time to share your experience at The Millwood. We're delighted that you noticed and appreciated our recent renovation efforts.I sincerely apologize for the noise disturbance from the plumbing system that affected your rest. This is not the peaceful environment we strive to provide our guests, and I understand how disruptive this must have been to your sleep. I have shared your feedback with our maintenance team to investigate and address these concerns.Your comfort is our priority, and we value this feedback as it helps us enhance our guest experience. Should your travels bring you back to Millbrae, please reach out to us directly so we can ensure a more restful stay.Kind Regards,Vijay Patel General Manager
by A verified traveler
Posted 1 Nov 2024
A good location convenient to SF airport. It was clean & save
Comment from Hotel Management
5 Nov 2024 by Customer Care Team, Hotel Management
Dear Anthony,Thank you for choosing The Millwood and highlighting our convenient location near SFO. We're glad you appreciated our prime position and found our property both clean and safe, as these are fundamental aspects of the experience we strive to provide for all our guests.Our location in Millbrae makes us an ideal choice for both business and leisure travelers, offering easy access not only to the airport but also to San Francisco's many attractions. We take pride in maintaining high standards of cleanliness and security to ensure our guests can relax and enjoy their stay with complete peace of mind.We hope to welcome you back on your next visit to the Bay Area.Kind Regards,Vijay Patel General Manager
by A verified traveler
Posted 25 Oct 2024
A charming boutique hotel. We stay here everytime!
Comment from Hotel Management
31 Oct 2024 by Customer Care Team, Hotel Management
Dear Tomas,We are genuinely touched by your continued loyalty to The Millwood! It brings us such joy to know that we've become your home away from home in the Bay Area. Your recognition of our hotel's charm means the world to us, as we strive to create a unique and welcoming atmosphere for all our guests.Loyal guests like you are truly the heart of our boutique hotel community, and we're honored that you choose to stay with us time and time again. We look forward to welcoming you back on your next visit and continuing to provide the exceptional experience you've come to expect from The Millwood.Kind Regards,Vijay Patel General Manager
