Ratings based on 975 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
The hallways were dark and smelled musty and damp. The room was in decent condition, but felt very small. The bay view was a small finger of marshland and a very industrial looking bridge. There was an unpleasant smell all around the hotel and warnings that the parking lot was prone to flood during high tide. We left after 20 minutes because the smell made my wife ill.
Comment from Hotel Management
2 Jan 2025 by joy, Hotel Management
I would like to start by apologizing to you for the inconveniences you faced during your stay.We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
31 Dec 2024 by Tania, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Express MILL VALLEY SAN FRANCISCO AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
by A verified traveler from Chico
Posted 30 Dec 2024
I checked in and was not given the rate in my reservation despite showing proof. The hote staff told me he “was bad at math.” After showing my confirmation the hotel would not make the adjustment. There is also flooding at the hotel and sandbags around the entrances to the section nearest the bay. You cannot park there if there is a long tide or a storm due to flooding. I’ve stayed at this hotel for many years and it is showing signs of disrepair. And desk staff are rude or unhelpful.
Comment from Hotel Management
31 Dec 2024 by Tania, Hotel Management
I would like to start by apologizing to you for the inconveniences you faced during your stay.Thanks for taking my call, I am glad we were able to make this right for you.We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.
by A verified traveler
Posted 4 Dec 2024
Comment from Hotel Management
5 Dec 2024 by JOY, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Express MILL VALLEY SAN FRANCISCO AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
by A verified traveler
Posted 1 Dec 2024
Great breakfast and staff
Comment from Hotel Management
1 Dec 2024 by TP, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Express MILL VALLEY SAN FRANCISCO AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
by A verified traveler
Posted 25 Nov 2024
Loved the area
Comment from Hotel Management
1 Dec 2024 by TP, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Express MILL VALLEY SAN FRANCISCO AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
by A verified traveler
Posted 21 Nov 2024
No water available except for purchase. Halls were dark and unwelcoming.
Comment from Hotel Management
22 Nov 2024 by JOY, Hotel Management
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
12 Nov 2024 by JOY, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Express MILL VALLEY SAN FRANCISCO AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
by A verified traveler from Stockton
Posted 10 Nov 2024
Nice location close to Sausalito.
Comment from Hotel Management
12 Nov 2024 by TP, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Express MILL VALLEY SAN FRANCISCO AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
by A verified traveler
Posted 7 Nov 2024
Acceptable dog friendly place with great walking and biking trails. Noisy though if your facing the freeway.
Comment from Hotel Management
7 Nov 2024 by JOY, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Express MILL VALLEY SAN FRANCISCO AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
