Ratings based on 969 Verified Reviews
3.6 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Dec 2024
by A verified traveler
Posted 16 Dec 2024
by A verified traveler
Posted 11 Dec 2024
good
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
11 Dec 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Jean, We at the RED ROOF INN MILFORD - NEW HAVEN are thrilled to have earned your perfect scoring of 5/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 6 Dec 2024
Comment from Hotel Management
8 Dec 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Pat, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN MILFORD - NEW HAVEN and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A verified traveler from Philadelphia
Posted 6 Dec 2024
Place was extremely dirty. There was hair all over the bed, and towels were dirty. Some even had the appearance of blood on them. This is really disgusting. Staff should clean, and their work should be supervised as well.
Comment from Hotel Management
8 Dec 2024 by Sharma RediResponse Specialist, Hotel Management
Dear Wildenslo,Thank you for taking the time to tell us about your experience at the RED ROOF INN MILFORD - NEW HAVEN. I am sorry that your experience did not meet your expectations due to the cleanliness of our hotel and the towels, and the other highlighted issues. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Very truly yours,Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
6 Dec 2024 by Recordo Rediresponse Specialist, Hotel Management
Hey Ozzie,The staff at the Red Roof Inn Milford - New Haven and I appreciate you taking the time out of your busy day to share your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 1 Dec 2024
The guy at the front desk was super rude and acted like as if he’s doing some kind of a favor on me.
Comment from Hotel Management
5 Dec 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you, Sagar, for the feedback about your recent stay at our hotel RED ROOF INN MILFORD - NEW HAVEN. We are sorry to hear that your interactions with our front desk staff were less than desirable. Please accept our apologies and know that we will do our utmost best to improve in this regard as we continue to strive for excellence. Thank you again for sharing your experience with us, Sagar. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Very truly yours, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 26 Nov 2024
Nothing special about the property
Comment from Hotel Management
11 Dec 2024 by Sanesha RediResponse Specialist, Hotel Management
Hello Edward,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Milford - New Haven. It's great to see you enjoyed your stay, resulting in a 4/5 score. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SaneshaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
30 Nov 2024 by Recordo Rediresponse Specialist, Hotel Management
Hey Hector,The staff at the Red Roof Inn Milford - New Haven and I appreciate you taking the time out of your busy day to share your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
