Ratings based on 713 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
Typical budget hotel..no frills. Staff was awful..no more
Comment from Hotel Management
13 Nov 2024 by Hotelmgmt, Hotel Management
It’s disappointing to hear that we missed the mark during your stay, Elena. Guest satisfaction is always our priority, and we’ll review your feedback closely with our team to see where retraining is needed. We hope to have another chance to change your impression of us.
by A verified traveler
Posted 28 Oct 2024
Poor maintenance and service.
Comment from Hotel Management
31 Oct 2024 by Hotelmgmt, Hotel Management
Thank you for sharing your feedback, Peter. We are truly sorry to hear that the maintenance and service fell short of your expectations. Providing a well-maintained environment and attentive service is our top priority, and your comments highlight areas we need to improve. We will address these concerns with our team to ensure a better experience for our guests in the future. Your feedback is invaluable, and we hope for the opportunity to offer you a much-improved stay.
by A verified traveler
Posted 20 Oct 2024
It worked well for us.
Comment from Hotel Management
24 Oct 2024 by HotelMgmt, Hotel Management
Thank you, Robert. We're delighted to hear that everything worked well for your stay. Providing a comfortable and seamless experience is always our goal, and we're glad it met your needs. We hope to welcome you back again soon here at Fairfield Inn & Suites Boston Milford!
by A verified traveler
Posted 15 Oct 2024
Highway noisy needs updating
Comment from Hotel Management
16 Oct 2024 by HotelMgmt, Hotel Management
Thank you for your feedback, Scott. We appreciate your candid comments and are sorry to hear that the highway noise affected your experience. Your note about the need for updates is important, and we're committed to enhancing our property to better serve our guests. Your input helps us prioritize these improvements, and we hope to provide a more enjoyable and restful stay in the future.
by A verified traveler
Posted 10 Oct 2024
Comment from Hotel Management
10 Oct 2024 by HotelMgmt, Hotel Management
Your excellent score is greatly appreciated. Thank you and we can't wait to host you again, Frances.
by A verified traveler
Posted 30 Sep 2024
Comment from Hotel Management
1 Oct 2024 by HotelMgmt, Hotel Management
We were sorry to see that your recent visit fell short of your expectations. It is our hope you’ll consider returning in the future so we may provide you with the quality of stay you deserve, Julie.
by A verified traveler
Posted 27 Sep 2024
Comment from Hotel Management
27 Sep 2024 by HotelMgmt, Hotel Management
Your excellent score is greatly appreciated. Thank you and we can't wait to host you again.
by A verified traveler from Cape May
Posted 20 Sep 2024
This hotel needs to do some major updates. The sofa had stains, the bathtub had a big black stain, the hallway carpets were thread bare in several areas. I would not recommend.
Comment from Hotel Management
27 Sep 2024 by HotelMgmt, Hotel Management
Thank you for your feedback, Deirdre. We regret that your stay did not meet expectations and that you encountered issues with the condition of the room and common areas. The concerns you raised are important and will be addressed with our maintenance team to ensure improvements are made. We understand how these details can impact the overall experience, and we appreciate your honesty. Your input helps us work toward creating a better environment for all our guests and hope for the chance to restore your trust soon.
by A verified traveler
Posted 15 Sep 2024
I was told maid service was every other day since Covid. So the second day I had no towels. When I brought this to their attention, they said they continued that Covid practice ever since. ISNT COVID OVER ???!!! We’re talking about towels !
Comment from Hotel Management
16 Sep 2024 by Hotelmgmt, Hotel Management
Thank you for sharing your feedback, Frances. We sincerely apologize for the inconvenience you experienced with the towel service during your stay. We understand your frustration and agree that the situation should have been handled more effectively. Although some modified services from the pandemic remain in place, we are actively reviewing practices to better meet our guests’ needs. Your experience with the towel service is not what we strive for, and we will work with our team to ensure this doesn’t happen again. Your comments are invaluable, and we hope to provide a much-improved stay in the future.
by A verified traveler from Cape May
Posted 14 Sep 2024
Property was pretty clean. However there was an aroma of a room freshener that seemed to be masking another odor. Could use some updating.
Comment from Hotel Management
16 Sep 2024 by Hotelmgmt, Hotel Management
Thank you for sharing your feedback, Deirdre. It’s great to hear that you found the property to be generally clean, though we regret that the aroma of the room freshener affected your experience. We understand how that could be concerning, and we'll look into ensuring any odors are properly addressed rather than masked. Your note about the property needing some updates is appreciated, and we’ll take that into consideration as we continually work to improve our space. We hope to welcome you back for a more refreshing stay in the future.
