Ratings based on 989 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
The staff was incredibly helpful and kind! It made for an amazing stay
Comment from Hotel Management
15 Nov 2024 by Hotel Manager , Hotel Management
Dear Diana,Thank you for your wonderful review! We're thrilled to hear that our staff made such a positive impact on your stay. Providing helpful and kind service is our top priority, and we’re so glad it contributed to making your visit amazing. We look forward to welcoming you back for another fantastic experience.Sincerely, Vick Guest Service
by A verified traveler
Posted 11 Nov 2024
Room was clean. Beds are very comfortable. Breakfast was fabulous got a lot of variety to choose from. The worker who took care of the breakfast area was wonderful. He went out of his way to make sure all stations were full. He helped my grandson get cereal and carry it back to our table. Pool and hot tub well maintained. Would definitely stay here again.
Comment from Hotel Management
13 Nov 2024 by Guest Service , Hotel Management
Dear Susan,Thank you for the 5 out of 5 rating and your kind words! We're delighted to hear you enjoyed the clean, comfortable room and the fabulous breakfast variety. It’s wonderful to know that our breakfast attendant made a positive impact, especially helping with your grandson. We’re also glad you enjoyed the well-maintained pool and hot tub. We look forward to welcoming you back for another fantastic stay!Sincerely, Vick Guest Service
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Guest Service , Hotel Management
Dear Elizabeth,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Vick Guest Service
by A verified traveler
Posted 8 Nov 2024
Perfect place to enjoy
Comment from Hotel Management
9 Nov 2024 by Guest Service , Hotel Management
Dear Wayne,Thank you for the 5 out of 5! We're so happy to hear that you had a perfect experience. We look forward to welcoming you back for another enjoyable stay!Sincerely, Vick Guest Service
by A verified traveler
Posted 7 Nov 2024
The employees were very nice.
The hotel was clean.
Overall, it was a very pleasant experience.
We would definitely stay here again.
Only thing, the driveway to the hotel was not well marked and created a little bit of a road hazard.
Comment from Hotel Management
8 Nov 2024 by Guest Service , Hotel Management
Dear Robert,Thank you for the wonderful review! We're thrilled to hear you enjoyed the friendly service, clean atmosphere, and overall pleasant experience. We appreciate your feedback on the driveway, and our team will look into ways to improve visibility for a smoother arrival. We look forward to welcoming you back!Sincerely, Vick Guest Service
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Guest Service , Hotel Management
Dear David,It is greatly appreciated that you gave it a 5-star rating and shared such positive feedback. We are inspired to work even harder to deliver the best services and succeed in all we do because of your gratitude. Our aim is to provide excellent hospitality, something we are very proud of. It will be a pleasure to serve you once more.Sincerely, Vick Guest Service
by A verified traveler
Posted 2 Nov 2024
Boys weekend to Cooperstown. We had a blast. Hotel was perfect for me and my young sons. Pool was clean as was the room and public areas of the building.
Comment from Hotel Management
4 Nov 2024 by Guest Service , Hotel Management
Dear Shane,Thank you for sharing your experience! We're thrilled to hear that you and your sons had a blast during your boys' weekend in Cooperstown. It’s great to know you found the hotel perfect for your needs, and we appreciate your compliments on the cleanliness of the pool, room, and public areas. We hope to welcome you back for more fun memories in the future!Sincerely, Vick Guest Service
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for the perfect 5 out of 5 rating! We're thrilled to hear you had an exceptional stay. Your satisfaction is our priority, and we look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 27 Oct 2024
Our room was on the first floor and could hear the guests walking in the room above. Very noisy. Thin floors.
Comment from Hotel Management
28 Oct 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback regarding your recent stay. We’re sorry to hear that noise from the room above affected your experience. We take your comments seriously and will look into ways to improve sound insulation. Your comfort is important to us, and we appreciate your input.Sincerely, Hotel Manager
by A verified traveler
Posted 22 Oct 2024
This is a newer hotel. Rooms were clean and modern. Bathroom was nice and spacious. Nice breakfast room, breakfast ok. Needs a little upkeep in halls, carpet and wallpaper.
Comment from Hotel Management
23 Oct 2024 by Guest Service , Hotel Management
Dear Julie,Thank you for your feedback and the 4 out of 5 rating! We're glad to hear you enjoyed the clean, modern rooms and spacious bathroom. We appreciate your comments regarding the breakfast room and areas for improvement. Your insights help us enhance our guests' experience, and we hope to welcome you back for an even better stay!Sincerely, Vick Guest Service
