Ratings based on 959 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Sep 2024
My second year staying at this property. This time around was much worse- bathroom was not very clean. Requested a sewing kit from the front desk and had to call multiple times and eventually come downstairs myself to retrieve it after being told they were on the way to my room. Wasted the whole morning on a 10 minute activity. Overall would not stay here again, there’s just better options.
by A verified traveler
Posted 25 Aug 2024
Great clean rooms, good breakfast not too far from old city. Across Olympic park
Comment from Hotel Management
26 Aug 2024 by Ulrike Bödcher/ Reputation Manager, Hotel Management
Dear Luisa,thank you for sharing your experiences with us. We apprecite your positve review about the location and our facilities very much and would be delighted to welcome you back again on your next trip to Munich.Best regards – Ulrike Bödcher/ Reputation Manager
by A verified traveler
Posted 1 Aug 2024
Excellent idea to offer quick lobby meals after nearby concert
Comment from Hotel Management
1 Aug 2024 by Ulrike Bödcher/ Reputation Manager, Hotel Management
Dear David,thank you for sharing your experiences with us. We apprecite your positve review about our individual lobby concept around the concerts very much and would be delighted to welcome you back again on your next trip to Munich.Best regards – Ulrike Bödcher/ Reputation Manager
by A verified traveler from 3400 Hillerød
Posted 30 Jul 2024
Comment from Hotel Management
1 Aug 2024 by Ulrike Bödcher/ Reputation Manager, Hotel Management
Dear Oguz,thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future.Best regards – Ulrike Bödcher/ Reputation Manager
by A verified traveler from Coventry
Posted 29 Jul 2024
Good location for Olympia Stadium. Check in and check out process were fast.
Comment from Hotel Management
31 Jul 2024 by Ulrike Bödcher/ Reputation Manager, Hotel Management
Dear Andrea,thank you very much for your visit and your feedback here for us.We are pleased to read that you were satisfied with our overall performance and we hope we can welcome you again in the future.Best regards - Ulrike Bödcher/ Reputation Manager
by A verified traveler
Posted 28 Jul 2024
Comment from Hotel Management
18 Aug 2024 by The Leonardo Royal Team, Hotel Management
Guten Abend Fatima, vielen herzlichen Dank für Ihr wunderbares Feedback! Ihre netten Worte haben uns wirklich den Tag versüßt. Es freut uns sehr zu hören, dass Sie eine positive Erfahrung bei uns gemacht haben. Gäste wie Sie machen unsere Arbeit so erfüllend.Wir bemühen uns stets, den bestmöglichen Service zu bieten, und zu wissen, dass wir Ihre Erwartungen erfüllt haben, ist die größte Belohnung für uns. Ihr Feedback motiviert uns, weiterhin außergewöhnliche Erlebnisse für all unsere Gäste zu schaffen.Wir freuen uns schon darauf, Sie in Zukunft wieder bei uns begrüßen zu dürfen. Wenn es etwas gibt, das wir tun können, um Ihren nächsten Aufenthalt noch unvergesslicher zu machen, lassen Sie es uns bitte wissen.
by A verified traveler
Posted 24 Jul 2024
Great place !
Comment from Hotel Management
29 Jul 2024 by Ulrike Bödcher/ Reputation Manager, Hotel Management
Dear Marcelo, thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future.Best regards – Ulrike Bödcher/ Reputation Manager
by A verified traveler
Posted 21 Jul 2024
Little to no parking. Theybket everyone park in their garage so hotel guests are stuck finding parking. Hotel employees are not friendly and tend to be more interestwd in hosting large local parties instead of customer service with hotel guests.
Comment from Hotel Management
22 Jul 2024 by Ulrike Bödcher/ Reputation Manager, Hotel Management
Dear Samuel,thank you for taking the time to give us your feedback on your stay at the Leonardo Royal Munich.We are truly sorry that you had difficulties with the parking situation. We understand your frustration, as with 424 rooms at full occupancy, we are unfortunately unable to provide our guests with the same number of parking spaces. We also very much regret that you had the impression that our staff were not friendly and did not take sufficient care of our guests. We attach great importance to courteous and professional treatment of our guests and regret that we were unable to meet your expectations in this case.Your feedback is very important to us and helps us to continuously improve our services.We hope that we can convince you of our service and hospitality on your next visit to Munich.Yours sincerely,Ulrike Bödcher/ Reputation Manager
by A verified traveler
Posted 15 Jul 2024
Comment from Hotel Management
17 Jul 2024 by Ulrike Bödcher/ Reputation Manager, Hotel Management
Dear Omar,thank you very much for your visit and we are glad to see your valuations at this point. We hope we can welcome you soon again in the future.Best regards – Ulrike Bödcher/ Reputation Manager
by A verified traveler
Posted 14 Jul 2024
Nice hotel. Great play park behind the facility. Draw backs are distance to food and shopping, there is very little within walking distance. We had two rooms, one was very clean but our second room was not.
Comment from Hotel Management
15 Jul 2024 by Ulrike Bödcher/ Reputation Manager, Hotel Management
Dear Edith,thank you for taking the time to let us know what you thought of your stay at the Leonardo Royal Munich.We are very pleased that you enjoyed our hotel and the playground behind our complex. However, we understand your concerns regarding the distance to restaurants and shopping and are sorry if this affected your stay with us.In addition, we sincerely apologize for the inconvenience you experienced due to the cleanliness of one of your rooms. We place great importance on cleanliness and comfort and we are sorry that we were unable to fully meet your expectations in this instance.Your feedback is very important to us as it helps us to continually improve our services and facilities.We hope that on your next visit to Munich you will give us the opportunity to fully convince you of our service.Yours sincerely,Ulrike Bödcher/ Reputation Manager
