Ratings based on 130 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Oct 2024
Fantastic property Lansing service
Comment from Hotel Management
28 Oct 2024 by Lujo Management, Hotel Management
Dear Guest,Thank you for staying with us during your holidays at the beautiful Guvercinlik Bay and for taking a few moments of your time to share a feedback on Expedia.We are glad to see that you had a wonderful stay and look forward to welcoming you again for another holiday full of art & joy.Kind regards,Lujo Management
by A verified traveler
Posted 10 Oct 2024
Very luxurious property as you would expect, but there are a number of things that let this down:
- one night the main entertainment venue and late bar were closed for a “private event” which turned out to be an awards ceremony for the hotel management. Pretty poor that nothing else is put on in place for paying guests…
- similarly restaurants and bars were closed at short notice (on the day) and reservations moved owing to “special events”.
- a problem with our initial room and a request to move was met with a “we’re fully booked” which was plainly not the case given the parity of guests and the fact that a room was found after challenging this. This meant that we were effectively left without luggage or a room for 4hrs… only to be told when we’re given our luggage that a dinner reservation had been made for us in 30mins time.
- the marketing of the hotel gives the impression this hotel has a very relaxed vibe, and whilst this seems to be the approach of many staff (eg waiting 15mins for a drink in a nearly empty bar) this doesn’t seem to apply to guests - eg being reminded 3 times to check out at 12 (two messages and a phone call in the hour preceding this) only to have to wait 20mins for luggage to be collected… and being told “not to be late” for meal reservations.
- information in the hotel is sparse and ad hoc - sometimes we were told about activities for the day at 11, 3 hrs after they had started, and sometimes not at all.
Better options are available for the money!
Comment from Hotel Management
14 Oct 2024 by Lujo Management, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback following your recent stay at the Lujo Hotel Bodrum. We always strive to provide the highest level of service, and we regret that certain aspects of your experience fell short of your expectations.The room initially assigned was in accordance with your reservation, but understanding that the view did not meet your preferences, our team worked diligently, despite high occupancy, to accommodate your request. We’re glad to know the room provided the next day suited your needs better. We regret that, despite our efforts, we were unable to fully meet your expectations.We sincerely apologize for any inconveniences you experienced during your visit. Your feedback is invaluable to us, and we will use it to further improve our services. Should you have any additional concerns or require assistance, please do not hesitate to reach out to us directly. We look forward to the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable experience.Kind regards,Lujo Management
by A verified traveler from Yagoona
Posted 24 Sep 2024
This hotel is a very modern and different setout.
It’s more of a mature place for adults.
It’s away from the hustle and bustle.
The restaurant options are amazing at the hotel.
Comment from Hotel Management
25 Sep 2024 by Lujo Management, Hotel Management
Dear Guest,Thank you for your wonderful review about your recent stay at the Lujo Hotel Bodrum. We’re delighted to hear that our gourmet restaurants, unique concept and beautiful architecture exceeded your expectations, offering you a relaxing escape into Lujo’s world of art & joy.It was our pleasure to have you as our guest, and we eagerly look forward to your next visit.Kind regards,Lujo Management
by A verified traveler
Posted 24 Jul 2024
I recently stayed at Lujo Hotel with my family, booking a total of three rooms at different times through Expedia. My experience was mostly wonderful, but there was one significant issue that marred our stay.
When I was searching for hotels on Expedia, I came across Lujo Hotel and was impressed by the variety of room options. I selected a family room that sleeps four, featuring a king bed and two double beds, which seemed perfect for my family. I completed the reservation and paid for it without initially changing the number of guests from two to four. Realizing my mistake immediately after, I emailed the hotel and checked Expedia again to see if the rate would change when I adjusted the number of guests to four, but it didn’t. Confident that everything would be fine, I was shocked upon arrival when the hotel demanded an additional €1863 because we had booked for two guests instead of four.
Throughout our stay, not once were we asked about the number of people in our party when dining at any of the hotel’s outlets, which made the additional charge seem arbitrary and unjustified. This incident left us feeling taken advantage of, as it didn’t appear to be a relevant factor during our stay.
Aside from this issue, the overall quality and experience at Lujo Hotel were excellent. The facilities were top-notch, the rooms were comfortable, and the service was commendable. However, the unexpected and substantial extra charge cast a shadow over what would have otherwise been a perf
Comment from Hotel Management
29 Jul 2024 by Lujo Management, Hotel Management
Dear Guest,Thank you for sharing your feedback regarding your recent stay with us at the Lujo Hotel Bodrum. We're pleased to hear that you enjoyed your overall stay and found the comfort of the rooms as well as the attentive service provided by our team to your liking.We understand your concerns regarding the additional charge and apologize for any confusion or inconvenience this may have caused. When booking through Expedia, the room rate initially calculated was based on the number of guests indicated as 2. As you rightly noted, increasing the number of guests for the family room category does indeed affect the rate due to additional occupancy costs.We appreciate that you promptly reached out to us regarding this matter. Our team reviewed the situation and confirmed the need for the additional charge based on the updated guest information. We strive to be transparent with our pricing and ensure that all guests are aware of any potential additional costs. Rest assured that we will use your feedback to improve our communication and guest experience in the future.We genuinely hope that the overall enjoyment of your stay with us was not overshadowed by this issue, and we look forward to the opportunity to welcome you back to the Lujo Hotel Bodrum.Kind regards,Lujo Management
by A verified traveler
Posted 10 Jun 2024
The managers are the worst ever! Over rated place! Not happy at all!
Comment from Hotel Management
11 Jun 2024 by Lujo Management, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay at Lujo Hotel Bodrum. We are deeply sorry to hear that your experience did not meet your expectations, especially with regards to interactions with our management team.We take guest satisfaction very seriously and strive to create a welcoming and enjoyable environment for all. Your feedback is valuable to us, as it helps us identify areas where we can improve and better meet the needs of our guests.We would be thankful for the opportunity to welcome you back during one of your future visits to the region to an enhanced stay.Best regards,Lujo Management
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
21 Jun 2024 by Lujo Management, Hotel Management
Dear Guest,Thank you for this exceptional review further to your visit to Lujo’s colourful world of art & joy. We are happy to see that you had a successful stay and appreciate your kind rating.Hoping to welcome you back during one of your future visits to the region we remainWith best regards,Lujo Management
by A verified traveler
Posted 24 May 2024
excellent
Comment from Hotel Management
28 May 2024 by Lujo Management, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback about your recent stay at Lujo Hotel Bodrum. We are delighted to hear that you had an excellent experience and appreciate your kind words.We strive to provide all of our guests with an exceptional experience, and your positive review confirms that we are on the right track. We look forward to welcoming you back to Lujo Hotel Bodrum in the future.Best regards,Lujo Management
by A verified traveler
Good place!
Posted 24 May 2024 on HotelsComment from Hotel Management
28 May 2024 by Lujo Management, Hotel Management
Dear Guest,Thank you for taking the time to share your positive feedback about your stay at Lujo Hotel Bodrum. We are delighted to hear that you had a good experience and appreciate your recommendation!We hope to have the opportunity to welcome you back in the future.Best regards,Lujo Management
by A verified traveler
Posted 24 May 2024
Reservation and customer service very poor
Comment from Hotel Management
28 May 2024 by Lujo Management, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback regarding your experience with our reservation and customer service processes. We apologize that these aspects of your stay did not meet your expectations.We value guest feedback and are always striving to improve our services. We will be reviewing your specific concerns with our teams to ensure a more seamless and enjoyable experience for the future.We hope to have the opportunity to welcome you back to Lujo Hotel Bodrum in the future, where we can demonstrate our commitment to providing exceptional hospitality.Best regards,
by A verified traveler
Posted 19 May 2024
This place also cheating with the food included, but later the bill when you check out Paid my included with my room when we check out they charge me $160 extra
Comment from Hotel Management
23 May 2024 by Lujo Management, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay. We apologize for any confusion or inconvenience you experienced regarding your bill and included meals.We strive for transparency and accuracy in all our billing practices. Your feedback is valuable to us, and we will investigate this matter further to ensure it is resolved promptly and correctly.We appreciate your understanding and hope to have the opportunity to welcome you back in the future for a more seamless experience.Best regards,Lujo Management
