Ratings based on 27 Verified Reviews
3.0 Room cleanliness
2.6 Service & staff
3.0 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Ideal overnight stop.
Posted 31 Aug 2019 on HotelsIdeal for an overnight stop while travelling. Easy parking and close to motorway. Spacious apartment for 5 people. Restaurants nearby including McDonalds. The only problem was that we were told about the 25 Euro cleaning charge AFTER we booked the room. (However, we are not sure whether we ended up paying it or not).
Comment from Hotel Management
12 Sep 2019 by Residence Le Groane , Hotel Management
Dear,
Thank you for the wonderful review;
We hope to see you soon again
Best regards,
by A verified traveler
Terrible experience
Posted 25 Aug 2019 on HotelsI paid for a room with queen bed , a single bed and a sofa cama and when I got there It was only 4 single ( smaller than single) beds.
Furthermore, it did say it have free parking and it is not true. They asked to pay 8 € per day. Another bad thing, it did not say anywhere on the page that it does not have air conditioning,so they wanted me to pay an extra Charge of 5 € per day.
When I try to call the person in charge, she told me she could not do nothing because her boss was on vacation. I tried to call again and turned off her phone so nonbody were answering.
It has been a bad experience not only with this apartment but also with Hotels.com
by A verified traveler
Posted 10 Aug 2019 on Hotels
The staff in very rude
Comment from Hotel Management
27 Sep 2019 by Residence Le Groane , Hotel Management
Dear
thank you for the review
Best regards,
by A verified traveler
Posted 8 Aug 2019 on Hotels
Comment from Hotel Management
27 Sep 2019 by Residence Le Groane , Hotel Management
Dear
thank you for the review
Best regards,
by A verified traveler
Not that good
Posted 25 Jul 2019 on HotelsNot that match good. The ac not cool
by A verified traveler
Bad experience. Do Not Book
Posted 25 Jul 2019 on HotelsNot a very pleasant exoerience there at all. We arrived slightly earlier and wondered about check in. There is no reception so we had to spend 30 mins trying to ring an italian number and when we finally got through the lady spoke only Italian (which is fine but if you are advertising a hotel on many english websites at least have 1 memver that speaks english or a whatsapp number so we could text and translate). She was no help and we were waiting till 4:30 to check in when the check in time on the website was in fact 4, in Italian summer heat this was frustrating. The Wifi didnt work and there was no air conditioning. When checking out there was a certain time the downstairs office was open and when we got there at that time to check out, the man in charge wasnt available. We waited from 9-10 to hand in the key and he still didnt arrive. In frustation and time constraints we had to give the key to another resident who lived there to pass on. DO NOT GO TO THIS HOTEL / APPARTMENT. If at all possible stay in a nicer hotel and consider paying more for a better experience.
by A verified traveler
Posted 24 Jul 2019
by A verified traveler from Troisdorf
Posted 29 Feb 2024
Wäsche wird im Vorraum getrocknet, nur Immigranten.
by A verified traveler
Service moyen, voir nul... locaux OK
Posted 23 Aug 2023 on HotelsLe séjour commence mal parce que nous sommes arrivés après 22h. Bien que nous ayons avisé et accepté de payer les pénalités, il n'y avait personne pour nous accueillir. Nous avons dormi dans la voitures avec les enfants en attendant le matin.
Pour reste le séjours c'est bien passé. L’appartement était agréable, avec une énorme terrasse.
by A verified traveler
Posted 6 Aug 2023
Impersonnel et sans accueil. On se croirait dans une cité ! Pas d’intérêts du tout
