Ratings based on 329 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Miami
Posted 6 Nov 2024
We booked this last minute and didn’t really do much research. We were there one night. The room was clean, but minimalist. The TV appeared to have apps, but we were never able to figure out how to use them with an iPhone. Looked like it was only android compatible. We didn’t appear to have real access to setting the room temperature. There was a strange control panel that didn’t seem to control anything. There is no elevator, but a tiny “lift”. It worked fine. The bathroom and shower are on opposite sides of the room… very strange. It wasn’t a bad stay, but we would not stay there again.
Comment from Hotel Management
7 Nov 2024 by the palazzo segreti team, Hotel Management
Dear Jessica,Thank you so much for choosing the boutique hotel Palazzo Segreti. We are sorry your experience didn't meet your expectaction. We are a boutique hotel located in a landmark building therefore we have limitation for the elevator space. Regarding the TV we are susrpised about your comments since we just changed with all brand new devices and we have a wide selection of international channels.The room provided was on the top floor, with alot of windows and a very spacious bathroom and brand new furniture. We apologize for any inconvenience and we hope to see you again.Best RegardsThe Palazzo Segreti Team
by A verified traveler
Posted 2 Nov 2024
Appearance of the property amazing, room was charming, stuff was very helpful. Cafe in the morning was making our mood for the day.
by A verified traveler
Posted 22 Oct 2024
Excellent shopping and location
by A verified traveler
Posted 9 Oct 2024
by A verified traveler
Posted 5 Oct 2024
Quite expensive for what you get but it’s a lovely hotel and excellent location
by A verified traveler
Posted 27 Sep 2024
We loved that it was so close to a pedestrian only street filled with shopping and dining. The staff were all so helpful! Special shout-out to Atillo and Dennis!
by A verified traveler from Panama
Posted 20 Sep 2024
It is a few minutes walk to main attractions in Milan close to Duomo…: a lot of attractions, shopping and restaurant. Very friendly staff. Great room!
by A verified traveler
Posted 11 Sep 2024
Our first night in Italy and purely delightful stay! The location was superior, the staff so friendly and helpful, with shopping and the magnificent Duomo very nearby. Loved it!
by A verified traveler
Posted 10 Sep 2024
by A verified traveler from Destin
Posted 9 Sep 2024
Lovely boutique hotel. My fiancé and I enjoyed the wonderful breakfast and the staff was very friendly and accommodating. Spacious rooms.
