Ratings based on 916 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
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Comment from Hotel Management
18 Nov 2024 by Elisa Zamunaro, Guest Experience Manager, Hotel Management
Gentile ospite,La sua valutazione ci aiuterà a migliorare e la ringraziamo per questo.Siamo molto dispiaciuti di leggere le sue parole riguardo il livello inadeguato di pulizia nella sua camera. Abbiamo immediatamente informato del problema il responsabile del servizio di housekeeping, così da poter individuare le cause che hanno portato a questa situazione ed evitare che possa ripetersi di nuovo in futuro.Speriamo vivamente di poterla ospitare di nuovo in futuro e garantirle un soggiorno perfetto da ogni punto di vista. Distinti salutiElisa Zamunaro, Guest Experience Manager
by A verified traveler from Rancho Santa Margarita
Posted 10 Nov 2024
Super fancy place with a nice large bed and amazing tub!!!
Comment from Hotel Management
11 Nov 2024 by Elisa Zamunaro, Guest Experience Manager, Hotel Management
Dear Mrs. Sharon, Thank you very much for your kind review.We're delighted to hear that the large bed and amazing tub contributed to a memorable room experience for you. It is our aim to provide guests with exceptional stays that reflect our service culture, and it seems we have succeeded during your visit.It would be a pleasure to welcome you back. Best wishes,Elisa Zamunaro, Guest Experience Manager
by A verified traveler
Posted 29 Oct 2024
You can hear from next room
Comment from Hotel Management
29 Oct 2024 by Elisa Zamunaro, Guest Experience Manager, Hotel Management
Dear Guest, Thank you for this great review.We are delighted to know that our service culture met your expectations, and you appreciated the room amenities and hotel condition. Our commitment to providing exceptional service is at the heart of what we do, and it is gratifying to see this reflected in your experience. We regret to hear of your concerns regarding noise from the adjacent room. While our rooms are designed to offer a comfortable room experience, we understand that sometimes external factors can impact the tranquility of our guests. We would like to assure you that our team is dedicated to ensuring the comfort and satisfaction of all our guests and we take your comments seriously.We look forward to welcoming you back soon. Kind regards,Elisa Zamunaro, Guest Experience Manager
by A verified traveler
Posted 19 Oct 2024
by A verified traveler
Posted 1 Sep 2024
Great property, amazing stay and room!
Comment from Hotel Management
1 Sep 2024 by Elisa Zamunaro, Guest Experience Manager, Hotel Management
Dear Zahra, Thank you very much for your kind review.We're thrilled to hear that our property provided an amazing stay and that you were pleased with the cleanliness and overall condition of the hotel. It's wonderful to know that our dedication to a high-quality service culture resonated with you. We also appreciate your positive remarks on the room amenities, and we're proud that our effort to create an exceptional room experience was recognized. Our team strives to ensure that every guest's stay is memorable, from the comfort of our accommodations to the variety of gastronomic experiences available at MaMì Restaurant.It would be a pleasure to welcome you back. Best wishes,Elisa Zamunaro, Guest Experience Manager
by A verified traveler from Bellevue
Posted 1 Sep 2024
We loved the lobby. Room had nice wood floors, large comfortable bed, plenty of supplies of toiletries, coffee/tea. Very helpful staff. Overall, nice hotel.
Comment from Hotel Management
1 Sep 2024 by Elisa Zamunaro, Guest Experience Manager, Hotel Management
Dear Ashraf, Thank you very much for this kind review of your recent stay.We're delighted to hear that the wood flooring and large comfortable bed in your room contributed to a pleasant room experience. It's wonderful that our assortment of toiletries and in-room coffee/tea offerings enhanced your stay. Our team takes great pride in delivering exceptional service culture, and your acknowledgment of their helpfulness is truly appreciated.We look forward to seeing you again soon.Best regards,Elisa Zamunaro, Guest Experience Manager
by A verified traveler
Posted 30 Aug 2024
by A verified traveler
Posted 18 Aug 2024
We were given a room that was not set up for guests to stay in. It was like an empty dungeon. There was no other furniture other than a bed and a tv table. There were barely any lights in the room. A few minutes into our stay, a staff member opened the room without knocking on the door. It felt like we were thrown into a random room and there was no system to set this room
up or know if there was someone inside or not. The phone was literally broken so we couldn’t call reception. The location of the property is in a run down area of Milan. I’ve had much better experiences in 3 star hotels than I had in this 5 star hotel.
Comment from Hotel Management
21 Aug 2024 by Manager, Hotel Management
Dear Guest,Thank you for taking the time to provide this feedback.We are concerned to hear that you felt your room was a bit dark; if you had let us know we would have seen if we could have given you some additional lighting or found you an alternative room, if available.We're sorry for the issues you mention and can assure you that this will be addressed with our teams. Please know we have taken your comments on board so they can be reviewed and help us to ensure we better meet our guests' expectations.Rest assured, we have taken note of your feedback for consideration for future.We look forward to welcoming you very soon.Best regards,Elisa Zamunaro, Guest Experience Manager
by A verified traveler
Posted 14 Aug 2024
Great stay and friendly staff.
Comment from Hotel Management
19 Aug 2024 by Elisa Zamunaro, Guest Experience Manager, Hotel Management
Dear Guest, Thank you for this great review.We're thrilled to hear that our staff's dedication to service culture contributed to a great stay for you. It is gratifying to know that the room cleanliness and hotel condition met your expectations, reflecting our commitment to providing an exceptional room experience. While you found our room amenities satisfactory, we continually strive to enhance every aspect of our guest's stay, and your insights are valued.We look forward to welcoming you back soon. Kind regards,Elisa Zamunaro, Guest Experience Manager
by A verified traveler
Posted 9 Aug 2024
Need to get a taxi or metro to go sight seeing , such as da Vinci last supper, shopping etc…
Comment from Hotel Management
9 Aug 2024 by Manager, Hotel Management
Dear Bahram, Thank you for taking the time to review your stay.It's wonderful to hear that you found our room cleanliness and hotel condition to be impeccable, reflecting our dedication to a superior room experience. We're also delighted that you experienced our passion for service culture during your stay. While it seems you needed to take a taxi or metro for sightseeing, we hope our central location in the dynamic district of Zona Lotto, just 15 minutes by metro from the historic city centre, provided convenient access to Milan's legendary attractions.We are looking forward to welcoming you again. All the best!Elisa Zamunaro, Guest Experience Manager
